Question

VISTA Ultimate System Process using constant 50% CPU

Asked by: leos_

I've got a gigabyte board, AMD quad core cpu and 4 gig ram.

Recent install, all suggested updates done.

Task manager shows System Process is using 50% cpu.  It pretty much never goes lower than 50%.  

I noticed that if I open a few browsers with a bunch of sites, they don't use very much cpu - I might see up to say 60% - system still at 50%.

If I keep everything closed and look at resource monitor the CPU stays at 50%, even when the Disk access, network, and Hard Faults are all at zero for 60 seconds straight.

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Asked On
2009-10-19 at 19:33:09ID24825647
Tags

VISTA CPU

Topics

Active Server Pages (ASP)

,

Windows 64-bit

,

Computer CPU Processors

Participating Experts
5
Points
500
Comments
21

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Answers

 

by: leos_Posted on 2009-10-19 at 19:34:12ID: 25610663

I also noticed, the cpu accumulative time in task manager counts fast - ie: 2 seconds at a time for both system and system idle processes.

 

by: leos_Posted on 2009-10-19 at 19:54:53ID: 25610753

Safe Mode Update: system still uses 50% cpu on system process in safe mode.

 

by: thinkpads_userPosted on 2009-10-19 at 20:00:26ID: 25610777

Check for viruses and malware. Properly set up, Vista will work away at about 2% CPU more than 95% of the time. ... Thinkpads_User

 

by: leos_Posted on 2009-10-19 at 21:25:42ID: 25611059

Shouldn't be any malware or viruses as it's a clean install.

Just tried disabling all non- MS Services - was only one Nvidia driver - it didn't make any difference.

 

by: gatekeeper6838Posted on 2009-10-19 at 21:27:38ID: 25611063

A great tool for troubleshooting this sort of thing is ProcessExplorer. I was able to find a program that was making the system process (aka Windows Kernel) run at above 50%. Here's what you can do. Download ProcessExplorer if you don't have it already:

http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx

Fire it up with admin privileges (right-click, run as administrator). Find the system process, right click on it and choose "Properties". Click on the threats tab and you can see all of the threads running through the system process and how much CPU they are using. Click on the CPU column to sort by highest CPU usage. Which ever process has the highest utilization is what's causing it.

If it is a .sys file, then it's a driver. You can use the "Module" button to view the properties of the offending process. If it is a .sys file, be careful. While you can actually kill individual threads in the kernel using ProcessExplorer, you could potentially get a bluescreen or hard crash if you kill a driver. Find out what it is, and safely uninstall the driver and / or application that uses it. It may not be a hardware driver - it could be a software driver for something like an anti-virus software.

And if the offending process is NTOSKRNL.EXE or NTKRNLPA.EXE, it will be harder to track because this is the Kernel image itself. It would be hard to say whether or not Windows itself was damaged, but it could still possibly be another using kernel resources that's causing it.

 

by: leos_Posted on 2009-10-19 at 21:27:58ID: 25611066

Install includes only: Windows Vista Ultimate, MS Office, Firefox, Nvidia drivers and Nvidia PhysX.

 

by: leos_Posted on 2009-10-19 at 21:36:15ID: 25611086

gatekeeper6,

Thanks - I've Installed SysInternals Process Explorer, there are two offending processes:

ntoskrnl.exe!ExQueueWorkItem+0xF8
ntoskrnl.exe!ExQueueWorkItem+0xF8

both using 25%

I'm going to try install these symbols process explorer recommends.

 

by: MAG03Posted on 2009-10-19 at 21:50:39ID: 25611140

I have had this issue with several users and in all cases the HP Photosmart software was the culprit.  I uninstalled all Photosmart software and problem was solved.  Have you installed any Software bundles for printers lately?

MAG03

 

by: leos_Posted on 2009-10-19 at 21:53:17ID: 25611147

I didn't install any printer drivers recently - or ever, the only icons in the printers are:

Fax and Microsoft XPS Document Writer

No HP software either.

 

by: MAG03Posted on 2009-10-19 at 21:56:01ID: 25611152

what software is installed if any?

 

by: gatekeeper6838Posted on 2009-10-19 at 22:03:51ID: 25611171

Per MSDN, ExQueueWorkItem is a kernel command that drivers can call to queue up driver tasks. Unfortunately a bad driver can freeze up the queue (Microsoft even says "Use this routine with extreme caution" in their documentation).

http://msdn.microsoft.com/en-us/library/ms791491.aspx

Try uninstalling the NVIDIA driver and see if it goes away. While I trust NVIDIA drivers, it is still possible for the download to get corrupt, something to not quite register properly during install, etc. Also, try replacing any generic Microsoft drivers in the Device Manager with official vendor drivers when possible. Based on past experience, Windows update can even install the wrong driver for a piece of hardware.  :p

 

by: leos_Posted on 2009-10-19 at 22:15:00ID: 25611198

Now that symbols are installed, I get ntoskrnl.exe!ExpWorkerThread - two of them running 25% cpu each.


Attempting to uninstall the nvidia drivers.

 

by: leos_Posted on 2009-10-19 at 22:43:44ID: 25611278

uninstalled all nvidia drivers - after reboot - kept asking me to re-install drivers for video and enternet ... I ignored and checked perf monitor ... still 50% wasted on System.

 

by: thinkpads_userPosted on 2009-10-20 at 03:42:26ID: 25612653

It is not an endemic Vista problem in my experience. If malware cannot be the problem, then consider another fresh install and make certain (a) the machine is certified for Vista and (b) that you get every possible driver (like chipset drivers) from the manufacturer. Install and test before adding any new software. .... Thinkpads_User

 

by: leos_Posted on 2009-10-20 at 06:20:21ID: 25613767

Looks like new install - but might not get to it right away.

Can anyone tell me if it's normal that Firefox with about 10 tabs open only uses about 1% CPU?  Again, i have a 4 quad core.

 

by: thinkpads_userPosted on 2009-10-20 at 06:23:31ID: 25613795

It looks like something else wrong. I don't know about Firefox, but IE opens a process for each tab and uses some memory; otherwise, CPU stays very low for me. I have a core-duo and my machine runs like greased lightning. ... Thinkpads_User

 

by: gatekeeper6838Posted on 2009-10-20 at 06:28:58ID: 25613846

Yeah that sounds about right. FIrefox isn't CPU intensive unless one of the tabs is actively doing something (streaming media, playing flash, etc). As far as a new install is concerned, if you do it, make sure you do a deep format of your drive first (if possible). Doing a little digging, one person with an issue similar to yours had a bad hard drive. The failing drive was causing the drive's drivers to go haywire. You may not have a bad drive, but you might have a corrupt filesystem or a bad sector. You might want to try running CHKDSK before you re-install just in case.

Also, if you do finally resort to re-installing, I would recommend checking the CPU usage from the get go. If you do not notice it immediately after install, then check it after each additional driver and / or program you install on the OS (or even Windows Updates). You'll be more likely to find the cause of the issue this way.

 

by: CallandorPosted on 2009-10-20 at 09:59:24ID: 25616124

You may have a hardware fault that is causing the excessive cpu usage.  Try booting with a Knoppix CD and see if that has the same cpu problem.  If it does, it's a hardware problem; if it doesn't, it could be a driver problem.

 

by: nobusPosted on 2009-10-20 at 23:47:57ID: 25621229

check if you do not need a bios update for your CPU - i cannot look since you did not post the mobo model !

 

by: leos_Posted on 2009-11-26 at 12:50:25ID: 25917435

well, thanks for your pointers everyone.  CPU is now running around 1-2% .

I never did install anything - just let it chug for a few weeks at 50%.

I guess it finished whatever it was doing.

 

by: nobusPosted on 2009-11-26 at 23:51:04ID: 25919364

looks like a long indexing job..

20120131-EE-VQP-002

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