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09.15.2008 at 06:35PM PDT, ID: 23733833
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8.4

Count nbr of activities completed

Asked by cpwilson in Cold Fusion Markup Language, ColdFusion Application Server

Tags:

Have a very simple  customer service-type module running where people enter calls into the database, then make callbacks until the issue is resolved. Callbacks are related to intake calls by intakeid. Intake calls are related to third table that determines the unit you work in. Need to be able to get a count of how many calls each unit has handled, but stumped on proper code to accomplish what I want. Attached code gets me everything at one time for everyone. Need to also show how many calls were handled by a particular person when queriedStart Free Trial 
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<cfparam name='search_startdate' default = "">
<cfparam name='search_enddate' default = "">
<cfparam name='search_unitid' default  = "">
<cfparam name='search_lsccode' default = "">
<cfparam name = 'search_advocate' default = "">
<cfparam name='search_disposition' default = "">
<!----search products---->
<cfquery name="get_callbacks" datasource="#datasource#">
select  *  from call_intake
 
where 1=1
 
<cfif search_unitid is not "">
	and rils_unitid = #search_unitID#
</cfif>
 
<cfif search_advocate is not "">
	and intake_screener = '#search_advocate#'
</cfif>
 
<cfif search_lsccode is not "">
	and lsc_problemcodeid = #search_lsccode#
</cfif>
 
<cfif search_enddate is not "">
	and call_intakedate between #createODBCdate(search_startdate)# and #createODBCdate(search_enddate)# + 1
</cfif>
 
<cfif search_disposition is not "">
	and callback_disposition = #search_disposition#
</cfif>
 
and disposition_date  < #createODBCdate(now())#
and callback_disposition > 3
order by rils_unitid, call_intakedate desc
 
</cfquery>
<cfset query_time = cfquery.executiontime / 1000>
<cfset the_recordcount = get_callbacks.recordcount>
 
<!----next n interface code---->
<cfinclude template="next_n_intake_interface.cfm">
<cfloop query = 'get_callbacks'>
<cfquery name='get_calls_made' datasource='#datasource#'>
select  * from callbacks where intakeid = #get_callbacks.intakeid#
</cfquery>
<cfquery name='get_callback_codes' datasource='#datasource#'>
select * from callback_dispositions where callback_dispositionid = #get_callbacks.callback_disposition#
</cfquery>
</cfloop>
 
<cfquery name='get_advocates' datasource='#datasource#'>
	select * from system_users
	</cfquery>
	<cfquery name='get_rils_units' datasource='#datasource#'>
	select * from rils_units where rils_unitid < 10
	</cfquery>
	<cfquery name='get_lsc_code' datasource='#datasource#'>
	select * from lsc_problemcodes
	</cfquery>
		<cfquery name='get_disposition_codes' datasource='#datasource#'>
	select * from callback_dispositions where callback_dispositionid > 3
	</cfquery>
	<cfif get_calls_made.callback_dispositionid eq get_callbacks.callback_disposition>
	<cfset lagtime = datediff("d", get_callbacks.call_intakedate, get_calls_made.callback_date)>
	<cfelse>
	<cfset lagtime = datediff("d", get_callbacks.call_intakedate, get_callbacks.disposition_date)>
	</cfif>
 
Keywords: Count nbr of activities completed
Title
1 How to register and use a CallBack Fu…
2 repair intake form
3 stumped!!!
4 Callbacks
5 Callback
6 InStr: IF delimiting character does not …
 
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[+][-]09.24.2008 at 06:12AM PDT, ID: 22559286

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About this solution

Zones: Cold Fusion Markup Language, ColdFusion Application Server
Tags: coldfusion
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Solution Provided By: gdemaria
Participating Experts: 1
Solution Grade: B
 
 
[+][-]09.30.2008 at 08:13AM PDT, ID: 22606131

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[+][-]09.30.2008 at 09:12AM PDT, ID: 22606799

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[+][-]09.30.2008 at 09:40AM PDT, ID: 22607112

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20081112-EE-VQP-43 / EE_QW_2_20070628