HTML Rendering Error with ABCPdf

I am humbly asking for help on this.  we have setup a website that after filling out an online form you press the submit button.  the website then generates a page with what looks like an awards certificate.  everything is fine at this point.  However, when you go to press the Create PDF button on this page it tanks.  after 60 seconds we get the following error page.
---------------------------------------------------------------------------------------------------------------------------------------------------------------------
Server Error in '/' Application.
--------------------------------------------------------------------------------

Unable to render HTML. Page load timed out. Unable to load page.



Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: WebSupergoo.ABCpdf5.Internal.PDFException: Unable to render HTML. Page load timed out. Unable to load page.


Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.  

Stack Trace:


[PDFException: Unable to render HTML. Page load timed out. Unable to load page.


]
   WebSupergoo.ABCpdf5.Doc.AddImageUrl(String url, Boolean paged, Int32 width, Boolean disableCache) +102
   ROL.Database.RecognitionProgram.CreatePDF(String html, UInt64 UserID, UInt64 NominationID, Boolean returnURL) in \\webserver\d$\Sites\websiteURL\FrontEnd\plugins\Recognition\RecognitionProgram.cs:809
   ROL.FrontEnd.plugins.Recognition.ThankYou.Page_Load(Object sender, EventArgs e) in \\webserver\d$\Sites\websiteURL\FrontEnd\plugins\Recognition\ThankYou.aspx.cs:118
   System.Web.UI.Control.OnLoad(EventArgs e) +99
   System.Web.UI.Control.LoadRecursive() +47
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +1436

 


--------------------------------------------------------------------------------
Version Information: Microsoft .NET Framework Version:2.0.50727.1433; ASP.NET Version:2.0.50727.1433

-------------------------------------------------------------------------------------------------------------------------------------------------------------


I have gone through the event viewer & the only log that this error creates is below.

Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 2/20/2008 7:53:20 AM
Event time (UTC): 2/20/2008 1:53:20 PM
Event ID: b84efb0d984c49c989733183cb71878b
Event sequence: 28
Event occurrence: 2
Event detail code: 0
 
Application information:
    Application domain: /LM/W3SVC/1590583165/Root-1-128479889534375000
    Trust level: Full
    Application Virtual Path: /
    Application Path: D:\Sites\websiteURL\FrontEnd\
    Machine name: MEIWEBSVR2
 
Process information:
    Process ID: 3296
    Process name: w3wp.exe
    Account name: NT AUTHORITY\NETWORK SERVICE
 
Exception information:
    Exception type: PDFException
    Exception message: Unable to render HTML. Page load timed out. Unable to load page.


 
 
Request information:
    Request URL: http://www.websiteURL.com/plugins/Recognition/ThankYou.aspx?i&ID=1003&O=F&RID=1191
    Request path: /plugins/Recognition/ThankYou.aspx
    User host address: 10.10.4.130
    User:  
    Is authenticated: False
    Authentication Type:  
    Thread account name: NT AUTHORITY\NETWORK SERVICE
 
Thread information:
    Thread ID: 5
    Thread account name: NT AUTHORITY\NETWORK SERVICE
    Is impersonating: False
    Stack trace:    at WebSupergoo.ABCpdf5.Doc.AddImageUrl(String url, Boolean paged, Int32 width, Boolean disableCache)
   at ROL.Database.RecognitionProgram.CreatePDF(String html, UInt64 UserID, UInt64 NominationID, Boolean returnURL) in \\webserver\d$\Sites\websiteURL\FrontEnd\plugins\Recognition\RecognitionProgram.cs:line 809
   at ROL.FrontEnd.plugins.Recognition.ThankYou.Page_Load(Object sender, EventArgs e) in \\webserver\d$\Sites\websiteURL\FrontEnd\plugins\Recognition\ThankYou.aspx.cs:line 118
   at System.Web.UI.Control.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)


I am totally stuck.  We've contacted ABCPDF's support & they don't have an answer.  We've gotten this to work on our dev server but can't get it to work on the production server.  we've checked to make sure the same users have the same rights to the directories.  not sure what else to do.

helps is very very very much appreciated!
Start Free Trial