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Avatar of Razzmataz73
Razzmataz73

Bluescreen with Windows has recovered from an unexpected shutdown.
Hello,
I kept getting a bluescreen with Vista and upgraded to Windows 7.  My laptop was fine for over a month and now it is happening again.  It seems to happen whenever I plug in a flash drive or ext drive, but I can't be sure if that is what is causing the problem or not becouse sometimes they work fine.

Here is the message I get when Windows comes back up:
Windows has recovered from an unexpected shutdown.

Problem Details:

Problem signature:
  Problem Event Name:      BlueScreen
  OS Version:      6.1.7600.2.0.0.256.1
  Locale ID:      1033

Additional information about the problem:
  BCCode:      19
  BCP1:      00000020
  BCP2:      868DBA30
  BCP3:      868DC518
  BCP4:      095D0021
  OS Version:      6_1_7600
  Service Pack:      0_0
  Product:      256_1

Files that help describe the problem:
  C:\Windows\Minidump\062910-42057-01.dmp
  C:\Users\Heather\AppData\Local\Temp\WER-218026-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

062910-42057-01.dmp

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Avatar of AligysAligys

It looks like there are USB Flash drive drivers or MotherBoard chipset drivers (which handle USB) are incorrect. I suggest you to go to your laptops website support and download appropriate drivers for your computer model. Try this and then monitor when this crash appears (if it will appear again). Try different different USB Flash drives. If you will still have a problem, then write your computer model. Also when a MS Windows table about recovery and error is prompted, press "Send Report", this might help you finding the problem (sometimes you get asnwer after a week (using Windows 7)).

Good luck!
Avatar of scrathcyboyscrathcyboy🇺🇸

why did you put this in the HTML section?  As far as I can see, it has NOTHING to do with HTML, it is a hardware question.
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Avatar of nobusnobus🇧🇪

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Avatar of pcemsincpcemsinc

I agree with nobus, this type of problem can be RAM related. I P home and W7 business. the higher area of the 2 gig memory strip was bad.

Good luck
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Avatar of pcemsincpcemsinc

Correction: XP Home And w7 pro gave the same errors.
sorry about the typing error.
Avatar of Razzmataz73Razzmataz73

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It was the memory
Avatar of nobusnobus🇧🇪

tx for the feedback !
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Avatar of pcemsincpcemsinc

Thanks for letting us know your problem is solved.
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