Question

Shipping Page Crashes

Asked by: micamedia

This is a hard question.

I have written a custom ordering system. Right after the users enter in their shipping information, they get a please wait page, that automatically submits to the 3rd page which shows the shipping rates. This page also has a direct link to the 3rd page, for those who might have javascript off.

The shipping rates are results from usps and ups using their xml shipping rate request systems.

Now, everything works perfectly 95% of the time. However 5% of the time, the users get stuck on the please waiting page and no matter what they do the next page (the shipping results) will never come up.

I have been tracking this, and my data shows that it's always someone on a MAC using IE. However lost of users on a MAC using IE make it thru the system just fine.

So might anyone want to shed some light on this?  If you would like me to post code i would be more then happy, but i cannot understand how any server side code would cause any problems.  

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Asked On
2005-01-20 at 20:06:21ID21282908
Topic

PHP Scripting Language

Participating Experts
2
Points
500
Comments
3

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Answers

 

by: aib_42Posted on 2005-01-20 at 20:12:48ID: 13100068

Are you sure this is a server-side problem? What makes you think that?
Sounds like a javascript problem to me.

Does the 3rd page get requested at all?

 

by: _GeG_Posted on 2005-01-20 at 21:57:31ID: 13100428

can you put the output of the page that stops the IE in a zip file and give us a link to it? Maybe it's just a javascript function that confuses one version of IE.
If the IE users uses the none-javascript link, does this work?

 

by: micamediaPosted on 2005-02-11 at 21:31:54ID: 13292552

it was a javascript issue.. point to aib

20120131-EE-VQP-002

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