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I'm not sure if you can add an attachment to a template reply. &nbsp;I did some looking around and didn't see the option. &nbsp;I did see where you could turn on an option for the user to provide an attachment to you.<br />
<br />
an option may be to upload your file to a web server and add the link to that file in the template respond message.
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I'm not sure if you can add an attachment to a template reply.  I did some looking around and didn't see the option.  I did see where you could turn on an option for the user to provide an attachment to you.

an option may be to upload your file to a web server and add the link to that file in the template respond message.

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&gt;&gt;an option may be upload a file to webserver<br />
I know where the folder is<br />
<br />
&gt;&gt;Link the file<br />
which php file or mysql table do I edit
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>>an option may be upload a file to webserver
I know where the folder is

>>Link the file
which php file or mysql table do I edit

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thanks<br />
<br />
I do not wish to include a link<br />
but you template idea may work which is why I opened another question about this:<br />
<br />
<a href="https://www.experts-exchange.com/questions/28007895/osticket-need-attachment-attached-template-or-pre-made-reply.html" rel="ugc nofollow">https://www.experts-exchange.com/questions/28007895/osticket-need-attachment-attached-template-or-pre-made-reply.html</a>
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thanks

I do not wish to include a link
but you template idea may work which is why I opened another question about this:

https://www.experts-exchange.com/questions/28007895/osticket-need-attachment-attached-template-or-pre-made-reply.html [https://www.experts-exchange.com/questions/28007895/osticket-need-attachment-attached-template-or-pre-made-reply.html]

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<div class="content wysiwyg-content">
osticket_1.6.0/upload/scp/<wbr />kb.php?a=a<wbr />dd<br />
Is there a way to Attach a file (file attachment) to a prepaid reply.<br />
Would this involve php programming,<br />
if so what file would I edit or does osticket have modules / addons<br />
<br />
<br />
I asked a similar question in osticket forum and got no answer and am looking into premium osticket support.
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osticket_1.6.0/upload/scp/kb.php?a=add
Is there a way to Attach a file (file attachment) to a prepaid reply.
Would this involve php programming,
if so what file would I edit or does osticket have modules / addons


I asked a similar question in osticket forum and got no answer and am looking into premium osticket support.

attaching a file to premade reply in osticket

PHP is a widely-used server-side scripting language especially suited for web development, powering tens of millions of sites from Facebook to personal WordPress blogs. PHP is often paired with the MySQL relational database, but includes support for most other mainstream databases. By utilizing different Server APIs, PHP can work on many different web servers as a server-side scripting language.