frustratedman
asked on
Major Problems with EXPLORER ERRORS
I have been having major, major problems with Explorer errors. It used to be all Invalid page fault errors as the first explanation below outlines...but latelty it's also been stack fault dumps (second outline below). They both occur in KRNL386.EXE or KRN32.DLL. I have tried many things from reinstalling windows, to reinstalling explorer, installing different video updates, erasing various files and reinstalling them, doing disk clean-ups and updates, to chagning a hodge-podge of settings. I don't know what to do since nothing has worked. I have heard once or twice that more RAM may help but I don't want to spend the $$ unless I know it's going to work (even if RAM is cheap). I have a PII 400 MHz system running Windows 98. I use internet explorer 5.0 and this is when most of the errors occur, when I'm online in windows. I also have in my system; a zip drive, CDR drive, DVD drive, 64 MB of SDRAM, and your regular 3.5 disk drive. I run ATI/All-In-Wonder Pro on my system and there is a video camera with TV cable hooked in. There are various other programs running and if there are anymore questions I would be happy to answer them. Any solutions to this problem would be so awesome and I'm hoping the points available will generate some solutions that will actually work. Thank you very much.
EXPLORER caused an invalid page fault in
module KRNL386.EXE at 0002:00007a1c.
Registers:
EAX=81350157 CS=0147 EIP=00007a1c EFLGS=00000206
EBX=01c2fc78 SS=1ba7 ESP=00008a18 EBP=00008a1e
ECX=00000000 DS=0167 ESI=000002a6 FS=0000
EDX=00008135 ES=29ff EDI=00000438 GS=0000
Bytes at CS:EIP:
67 66 8b 03 66 c1 c8 10 8b d0 66 c1 c8 10 1f 66
Stack dump:
8a200157 8a4e0000 01477dde 01c2fc78 02a61ba7 0000031a 01c20000 01c2fc78 8a48000e 01fd3cc5 81358160 8bee004c 0000000e 8a665617 014f3c7b 29ff031a
EXPLORER caused a stack fault in module KERNEL32.DLL at 015f:bff8434c.
Registers:
EAX=01042338 CS=015f EIP=bff8434c EFLGS=00010212
EBX=00415180 SS=0167 ESP=01041e04 EBP=01042110
ECX=01042138 DS=0167 ESI=81b144d4 FS=8b07
EDX=00000001 ES=0167 EDI=00000020 GS=9fe7
Bytes at CS:EIP:
53 56 57 8b 75 14 8b 5d 10 89 75 fc 80 3b 00 0f
Stack dump:
00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
EXPLORER caused an invalid page fault in
module KRNL386.EXE at 0002:00007a1c.
Registers:
EAX=81350157 CS=0147 EIP=00007a1c EFLGS=00000206
EBX=01c2fc78 SS=1ba7 ESP=00008a18 EBP=00008a1e
ECX=00000000 DS=0167 ESI=000002a6 FS=0000
EDX=00008135 ES=29ff EDI=00000438 GS=0000
Bytes at CS:EIP:
67 66 8b 03 66 c1 c8 10 8b d0 66 c1 c8 10 1f 66
Stack dump:
8a200157 8a4e0000 01477dde 01c2fc78 02a61ba7 0000031a 01c20000 01c2fc78 8a48000e 01fd3cc5 81358160 8bee004c 0000000e 8a665617 014f3c7b 29ff031a
EXPLORER caused a stack fault in module KERNEL32.DLL at 015f:bff8434c.
Registers:
EAX=01042338 CS=015f EIP=bff8434c EFLGS=00010212
EBX=00415180 SS=0167 ESP=01041e04 EBP=01042110
ECX=01042138 DS=0167 ESI=81b144d4 FS=8b07
EDX=00000001 ES=0167 EDI=00000020 GS=9fe7
Bytes at CS:EIP:
53 56 57 8b 75 14 8b 5d 10 89 75 fc 80 3b 00 0f
Stack dump:
00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
AllInWonder updated driver? Curious also about what resolution settings you have for your graphics as well as color depth.
This is step-by-step I've found very helpful.
http://support.microsoft.com/support/kb/articles/q192/9/26.asp
This covers ..How to Perform Clean-Boot Troubleshooting for Windows 98
---
This is step-by-step I've found very helpful.
http://support.microsoft.com/support/kb/articles/q192/9/26.asp
This covers ..How to Perform Clean-Boot Troubleshooting for Windows 98
---
http://support.microsoft.com/support/kb/articles/Q185/6/03.ASP
- Incorrect Display Driver Installed for ATI All-In-Wonder Adapter
--------------------------
The information in this article applies to:
Microsoft Windows 98
--------------------------
SYMPTOMS
When you remove the ATI All-In-Wonder or ATI All-In-Wonder Pro display adapter driver, Windows 98 may redetect the display adapter as an ATI Rage II+ display adapter.
CAUSE
This behavior can occur if you are using an older version of the ATI All-In-Wonder or ATI All-In-Wonder Pro display adapter containing incorrect BIOS information.
RESOLUTION
To resolve this problem, manually install the correct display adapter drivers. To do so, use the following steps:
Click Start, point to Settings, click Control Panel, and then double- click System.
On the Device Manager tab, double-click the Display Adapters branch to expand it, and then double-click ATI Rage II+.
On the Driver tab, click Update Driver, click Next, click "Display a list of all the drivers in a specific location, so you can select the driver you want," and then click Next.
Click the appropriate display adapter driver, click Next, click Next, click Finish, and then click Yes to restart your computer.
---
- Incorrect Display Driver Installed for ATI All-In-Wonder Adapter
--------------------------
The information in this article applies to:
Microsoft Windows 98
--------------------------
SYMPTOMS
When you remove the ATI All-In-Wonder or ATI All-In-Wonder Pro display adapter driver, Windows 98 may redetect the display adapter as an ATI Rage II+ display adapter.
CAUSE
This behavior can occur if you are using an older version of the ATI All-In-Wonder or ATI All-In-Wonder Pro display adapter containing incorrect BIOS information.
RESOLUTION
To resolve this problem, manually install the correct display adapter drivers. To do so, use the following steps:
Click Start, point to Settings, click Control Panel, and then double- click System.
On the Device Manager tab, double-click the Display Adapters branch to expand it, and then double-click ATI Rage II+.
On the Driver tab, click Update Driver, click Next, click "Display a list of all the drivers in a specific location, so you can select the driver you want," and then click Next.
Click the appropriate display adapter driver, click Next, click Next, click Finish, and then click Yes to restart your computer.
---
Random Fatal Exception Errors While Running Windows 95/98
http://support.microsoft.com/support/kb/articles/q138/7/88.asp
The information in this article applies to:
Microsoft Windows 95
Microsoft Windows 98
SYMPTOMS
Windows reports random "Fatal Exception Error 0x:xxxxxxxx" error messages even though your previous version of Windows or Windows for Workgroups did not.
CAUSE
A common cause for these error messages is faulty physical memory (RAM) on the computer. The following are reasons why your previous version of Windows may appear to run smoothly while Windows may report random "Fatal Exception Error 0x:xxxxxxxx" error messages:
EXCERPT FROM MICROSOFT KNOWLEDGE BASE, THE LINK FOR ADDITIONAL INFORMATION IS SHOWN ABOVE.
http://support.microsoft.com/support/kb/articles/q138/7/88.asp
The information in this article applies to:
Microsoft Windows 95
Microsoft Windows 98
SYMPTOMS
Windows reports random "Fatal Exception Error 0x:xxxxxxxx" error messages even though your previous version of Windows or Windows for Workgroups did not.
CAUSE
A common cause for these error messages is faulty physical memory (RAM) on the computer. The following are reasons why your previous version of Windows may appear to run smoothly while Windows may report random "Fatal Exception Error 0x:xxxxxxxx" error messages:
EXCERPT FROM MICROSOFT KNOWLEDGE BASE, THE LINK FOR ADDITIONAL INFORMATION IS SHOWN ABOVE.
http://support.microsoft.com/support/kb/articles/Q192/8/03.ASP
- "Fatal Exception 0D"
Using ATI All-in-Wonder Pro Video Adapter
The information in this article applies to:Microsoft Windows 98
SYMPTOMS
After you install the ATI All-In-Wonder Pro video adapter drivers version 5.0 or later provided by ATI, you may receive the following error message on a blue screen:
A Fatal Exception 0D has occurred. Press any key to continue.
CAUSE
This behavior can occur when either of the following conditions exists:
You are using a program written to use features of the Windows 3.x 16- bit video device drivers that are no longer available in the 32-bit video device drivers used in Windows 98.
You are using a program that installs an older version of a multimedia program.
RESOLUTION
To resolve this issue, use the appropriate method:
Contact ATI Technical Support to obtain the appropriate drivers for your ATI All-In-Wonder Pro video adapter. (www.atitech.com) or (http://www.atitech.ca)
Contact the program's manufacturer to inquire about a possible update to address this issue.
To work around this behavior, follow these steps:
Restart your computer in Safe mode. For information about how to start your computer in Safe mode, please see the following article in the Microsoft Knowledge Base:
Q180902 How to Start a Windows 98-Based Computer in Safe Mode
Click Start, click Run, type msconfig, and then click OK.
Click the System.ini tab, double-click the [boot] branch to expand it, and then right-click Display.drv=Pnpdrvr.drv.
Click Clear, click OK, and then click Yes when you are prompted to restart your computer.
Repeat steps 2 and 3 (above, check link if unclear).
Click Select, click OK, and then click No when you are prompted to restart your computer.
Click Start, point to Settings, and then click Control Panel.
Double-click Display, click the Settings tab, and then click Advanced.
Click the Adapter tab, click Change, click Next, and then click "Display a list of all the drivers in a specific location, so you can select the driver you want."
Click Next, click the ATI All-In-Wonder Pro dated 5/11/98.
Click Next, click Next, and then click Finish.
Click Apply, click Close, and then restart your computer.
---
- "Fatal Exception 0D"
Using ATI All-in-Wonder Pro Video Adapter
The information in this article applies to:Microsoft Windows 98
SYMPTOMS
After you install the ATI All-In-Wonder Pro video adapter drivers version 5.0 or later provided by ATI, you may receive the following error message on a blue screen:
A Fatal Exception 0D has occurred. Press any key to continue.
CAUSE
This behavior can occur when either of the following conditions exists:
You are using a program written to use features of the Windows 3.x 16- bit video device drivers that are no longer available in the 32-bit video device drivers used in Windows 98.
You are using a program that installs an older version of a multimedia program.
RESOLUTION
To resolve this issue, use the appropriate method:
Contact ATI Technical Support to obtain the appropriate drivers for your ATI All-In-Wonder Pro video adapter. (www.atitech.com) or (http://www.atitech.ca)
Contact the program's manufacturer to inquire about a possible update to address this issue.
To work around this behavior, follow these steps:
Restart your computer in Safe mode. For information about how to start your computer in Safe mode, please see the following article in the Microsoft Knowledge Base:
Q180902 How to Start a Windows 98-Based Computer in Safe Mode
Click Start, click Run, type msconfig, and then click OK.
Click the System.ini tab, double-click the [boot] branch to expand it, and then right-click Display.drv=Pnpdrvr.drv.
Click Clear, click OK, and then click Yes when you are prompted to restart your computer.
Repeat steps 2 and 3 (above, check link if unclear).
Click Select, click OK, and then click No when you are prompted to restart your computer.
Click Start, point to Settings, and then click Control Panel.
Double-click Display, click the Settings tab, and then click Advanced.
Click the Adapter tab, click Change, click Next, and then click "Display a list of all the drivers in a specific location, so you can select the driver you want."
Click Next, click the ATI All-In-Wonder Pro dated 5/11/98.
Click Next, click Next, and then click Finish.
Click Apply, click Close, and then restart your computer.
---
Sorry for these incremental responses, but feel your urgency, and as you'll note based on your error(s), the possibilities and causes are quite numerous.
Have you kept your Operating System updated with fixes and enhancements using the WindowsUpdate process? Important.
http://support.microsoft.com/support/kb/articles/Q189/9/52.ASP
This link covers -- Unable to Use the My Documents Shortcut on the Desktop
The information in this article applies to:Microsoft Windows 98
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.
SYMPTOMS
When you double-click or right-click the My Documents shortcut on the desktop, you may receive the following error message:
Explorer
This program has performed an illegal operation and will be shut down. If you then click Details, you may see either of the following informational messages:
Explorer caused a stack fault in module KERNEL32.DLL at <address> ..or.. Explorer caused a stack fault in module SHDOCVW.DLL at <address>
CAUSE
This problem can occur if the value of the Personal value in the following registry key does not have the path to the My Documents folder or is blank:
HKEY_CURRENT_USER\Software
RESOLUTION
WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.
For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.
To resolve this problem, restart your computer, and then use Registry Editor to view the following registry key:
HKEY_CURRENT_USER\Software
Modify the value of the Personal value to be the path to the My Documents folder (by default, this is c:\My documents).
STATUS
Microsoft has confirmed this to be a problem in Windows 98.
MORE INFORMATION
For related information about a similar issue, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q188604
TITLE : Problems When You Click Find Target on a Desktop Shortcut
Have you kept your Operating System updated with fixes and enhancements using the WindowsUpdate process? Important.
http://support.microsoft.com/support/kb/articles/Q189/9/52.ASP
This link covers -- Unable to Use the My Documents Shortcut on the Desktop
The information in this article applies to:Microsoft Windows 98
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.
SYMPTOMS
When you double-click or right-click the My Documents shortcut on the desktop, you may receive the following error message:
Explorer
This program has performed an illegal operation and will be shut down. If you then click Details, you may see either of the following informational messages:
Explorer caused a stack fault in module KERNEL32.DLL at <address> ..or.. Explorer caused a stack fault in module SHDOCVW.DLL at <address>
CAUSE
This problem can occur if the value of the Personal value in the following registry key does not have the path to the My Documents folder or is blank:
HKEY_CURRENT_USER\Software
RESOLUTION
WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.
For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.
To resolve this problem, restart your computer, and then use Registry Editor to view the following registry key:
HKEY_CURRENT_USER\Software
Modify the value of the Personal value to be the path to the My Documents folder (by default, this is c:\My documents).
STATUS
Microsoft has confirmed this to be a problem in Windows 98.
MORE INFORMATION
For related information about a similar issue, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q188604
TITLE : Problems When You Click Find Target on a Desktop Shortcut
frustradman,
(1) Try to open the computer box, make certain all the cables connecting to all your drives are in good contact without any loose endings and/or half-inserted state or any reversed side (left/right or long end/short end etc...).
Inspect all the PCI cards and ram card are all inserted into the slot without any metal-parts (half plugged in) extruded out.
(2) Try to inspect the IDE controller, master and secondary.
Try to use primary IDE controller for all harddisks (Primary master and Primary slave).
Allocate and use the secondary IDE controller to hold your CDR/DVD (secondary master) and zip drive as (Secondary slave). Enabled DMA controlled for your DVD in the device manager.
Try to make certain your IDE controller is the most update driver (especially if it supported UDMA-33 or UDMA-66) from the manufacturer of motherboard.
If the Primary master harddisk is UDMA-66 and the motherboard is also supported UDMA-66 with drivers of IDE controller. Use special UDMA-66 cable in connecting. If UDMA-66 cable is used, don't connect UDMA-33 or other non-UDMA drives connecting to the same chain of primary IDE controller.
------
If still got stuck, try to remove the zip drive from the computer and rebuild it again and reinstall win98 from the clean stata. Suspected your problem is the zip in conflicting with the IDE controller as the base memory address.
------
Let me know if it worked. pslh
(1) Try to open the computer box, make certain all the cables connecting to all your drives are in good contact without any loose endings and/or half-inserted state or any reversed side (left/right or long end/short end etc...).
Inspect all the PCI cards and ram card are all inserted into the slot without any metal-parts (half plugged in) extruded out.
(2) Try to inspect the IDE controller, master and secondary.
Try to use primary IDE controller for all harddisks (Primary master and Primary slave).
Allocate and use the secondary IDE controller to hold your CDR/DVD (secondary master) and zip drive as (Secondary slave). Enabled DMA controlled for your DVD in the device manager.
Try to make certain your IDE controller is the most update driver (especially if it supported UDMA-33 or UDMA-66) from the manufacturer of motherboard.
If the Primary master harddisk is UDMA-66 and the motherboard is also supported UDMA-66 with drivers of IDE controller. Use special UDMA-66 cable in connecting. If UDMA-66 cable is used, don't connect UDMA-33 or other non-UDMA drives connecting to the same chain of primary IDE controller.
------
If still got stuck, try to remove the zip drive from the computer and rebuild it again and reinstall win98 from the clean stata. Suspected your problem is the zip in conflicting with the IDE controller as the base memory address.
------
Let me know if it worked. pslh
There are more than 100 hits on Explorer and Invalid Page faults, with varying causes, this link will help you overview and find potential offender via additional hyperlink (minimizing the details I forward).
http://search.support.microsoft.com/kb/search.asp?D=win98x+or+ierelease+or+custserv+or+crossnet&A=F&T=B&SG=&S=F&SD=SO&T1=&FR=0&DU=C&Sz=%28%22windows+98%22%29+and+invalid+and+page+and+fault&O=invalid+page+fault
http://search.support.microsoft.com/kb/search.asp?D=win98x+or+ierelease+or+custserv+or+crossnet&A=F&T=B&SG=&S=F&SD=SO&T1=&FR=0&DU=C&Sz=%28%22windows+98%22%29+and+invalid+and+page+and+fault&O=invalid+page+fault
ASKER
Okay I'll see what I can give you for more about my setup. My Zip drive is the 100MB IDE Internal drive. I have no idea where to check for motherboard and bios information. I have the Zip tools disk from April 1997 - does that need updating. Under my IRQ's IRQ shares Sound Blaster, Rage Pro Turbo, and Irq holder for PCI steering. IRQ 14 and 15 both have IDE controllers and a PCI Bus Master IDE Controller each. IRQ has two; USB Universil Host Controller and IRQ holder for PCI steering. I really don't know what this means but keep asking for specific information that may help you find solutions for me. I am starting to go down the list of suggestions now so I'll let you know when something works. Thanks
ASKER
Okay I'll see what I can give you for more about my setup. My Zip drive is the 100MB IDE Internal drive. I have no idea where to check for motherboard and bios information. I have the Zip tools disk from April 1997 - does that need updating. Under my IRQ's IRQ shares Sound Blaster, Rage Pro Turbo, and Irq holder for PCI steering. IRQ 14 and 15 both have IDE controllers and a PCI Bus Master IDE Controller each. IRQ has two; USB Universil Host Controller and IRQ holder for PCI steering. I really don't know what this means but keep asking for specific information that may help you find solutions for me. I am starting to go down the list of suggestions now so I'll let you know when something works. Thanks
frustrateman,try my suggestion and open the box. I knew that is an zip internal drive (this cause most of the problem.)
Try to look at two PAQ that I've solved :-
The question's URL under topic area of window 98:
https://www.experts-exchange.com/jsp/qShow.jsp?ta=win98&qid=10161543
Title: "Internal ZIP100MB lockup on large file or foldersave"
we have had walked through everything from software to hardware and there was a counter same system (offic and home) to verify all the possibilities. It was a very good and logical scenario.
https://www.experts-exchange.com/jsp/qShow.jsp?ta=hardgen&qid=10217610 under hardware.
There you can find a lot of useful diagnosis materials.
Hope that may be in assistance to you. pslh
Try to look at two PAQ that I've solved :-
The question's URL under topic area of window 98:
https://www.experts-exchange.com/jsp/qShow.jsp?ta=win98&qid=10161543
Title: "Internal ZIP100MB lockup on large file or foldersave"
we have had walked through everything from software to hardware and there was a counter same system (offic and home) to verify all the possibilities. It was a very good and logical scenario.
https://www.experts-exchange.com/jsp/qShow.jsp?ta=hardgen&qid=10217610 under hardware.
There you can find a lot of useful diagnosis materials.
Hope that may be in assistance to you. pslh
ASKER
Resolution is 1024 X 768
True Color 32 bit (color depth 32 bpp)
I've got to go but I'll try to open my box ASAP and let you know on the results. Later...
True Color 32 bit (color depth 32 bpp)
I've got to go but I'll try to open my box ASAP and let you know on the results. Later...
Any difference in changing it to, say, 800X600X24 or lower? Tools package was DEFINITELY a problem, updated it, was Iomega, also under Windows 98, in the Hardware.txt file was known problem with Iomega.vxd, which I had to replace with updated/fixed item from Iomega.
http://support.microsoft.com/support/ServiceWare/Windows/Win98/E9UBZ71T7.ASP
this link covers theZip Tools: How to: Uninstall the Zip Tools software in Win98.
Solution:
Use 'Add/Remove Programs' from the Control Panel to remove 'Iomega Tools for Windows 95'.
1) Click 'Start' on the Windows taskbar. (The 'Start' menu appears.)
2) Select 'Settings' and select 'Control Panel'. (The 'Control Panel' Window appears.)
3) Double-click the 'Add/Remove Programs' icon. (The 'Add/Remove Programs' window appears.)
4) Select 'Iomega Tools for Windows 95' in the installed program list box, and click 'Add/Remove'.
NOTE: The current Iomega Tools that works under Windows 98 is the Iomega Tools for Windows 95.
5) Follow the program removal screens that appear.
6) Click 'OK' to close the 'Add/Remove Programs' window.
7) Restart Windows 98.
--
More links on Zip Tools
http://search.support.microsoft.com/kb/search.asp?D=win98x+or+ierelease+or+custserv+or+crossnet&A=F&T=B&SG=&S=F&SD=SO&T1=&FR=0&DU=C&Sz=%28%22windows+98%22%29+and+zip+and+tools&O=zip+tools
http://support.microsoft.com/support/ServiceWare/Windows/Win98/E9UBZ71T7.ASP
this link covers theZip Tools: How to: Uninstall the Zip Tools software in Win98.
Solution:
Use 'Add/Remove Programs' from the Control Panel to remove 'Iomega Tools for Windows 95'.
1) Click 'Start' on the Windows taskbar. (The 'Start' menu appears.)
2) Select 'Settings' and select 'Control Panel'. (The 'Control Panel' Window appears.)
3) Double-click the 'Add/Remove Programs' icon. (The 'Add/Remove Programs' window appears.)
4) Select 'Iomega Tools for Windows 95' in the installed program list box, and click 'Add/Remove'.
NOTE: The current Iomega Tools that works under Windows 98 is the Iomega Tools for Windows 95.
5) Follow the program removal screens that appear.
6) Click 'OK' to close the 'Add/Remove Programs' window.
7) Restart Windows 98.
--
More links on Zip Tools
http://search.support.microsoft.com/kb/search.asp?D=win98x+or+ierelease+or+custserv+or+crossnet&A=F&T=B&SG=&S=F&SD=SO&T1=&FR=0&DU=C&Sz=%28%22windows+98%22%29+and+zip+and+tools&O=zip+tools
Link to Zip100 Tools/download, etc. if Iomega.
http://www.iomega.com/software/index.html
If I'm not mistaken, the incorrect RagePro driver appears here ... just to make sure, most ATI software has diagnostic and detail info on their driver, check the ATITECH.COM site.
When your system first boots, you can see BIOS information appear on screen, holding PAUSE long enough to read is helpful, Pause again untoggles. No motherboard documentation? As your read the on-screen info, you'll notice also info on how to access your bios (sometimes holding the DEL), don't change anything there, if unclear, but wonder if this BIOS supports Plug and Play. You've got a lot to check out, best of luck.
http://www.iomega.com/software/index.html
If I'm not mistaken, the incorrect RagePro driver appears here ... just to make sure, most ATI software has diagnostic and detail info on their driver, check the ATITECH.COM site.
When your system first boots, you can see BIOS information appear on screen, holding PAUSE long enough to read is helpful, Pause again untoggles. No motherboard documentation? As your read the on-screen info, you'll notice also info on how to access your bios (sometimes holding the DEL), don't change anything there, if unclear, but wonder if this BIOS supports Plug and Play. You've got a lot to check out, best of luck.
Explorer caused a page fault in module Shell32.dll, Kernel32.dll & MISC' Other
lockups: 0137.xxxxx
POSSIBILITIES: 1.
Explorer: This program has performed an illegal operation and will be shut down.
If you click the Details button, the following information is displayed: EXPLORER caused
a divide error in module SHELL32.DLL at 0137:7fe1402f.
CAUSE:
This error may be caused by a combination of the following conditions: The horizontal
spacing for icons is set too high or set to 0. You are using a video resolution of 640 x
480. The taskbar is placed at the left or right edge of the screen, and has been expanded
to larger than the default size.
RESOLUTION
To correct this problem, use any one of the following methods: Decrease the horizontal
icon spacing. To do so, follow these steps:
1. Use the right mouse button to click an empty area on the desktop, and then click
Properties on the menu that appears.
2. On the Appearance tab, click Icon Spacing (Horizontal) in the Item box, and then
decrease the value in the Size box to a value greater than 0. 3. Click OK.
Change the video resolution so that it is greater than 640 x 480. To do so, follow these
steps:
1. Use the right mouse button to click an empty area on the desktop, and then click
Properties on the menu that appears.
2. On the Settings tab, move the Desktop Area slider one notch to the right.
3. Click OK. Decrease the size of the taskbar. Move the taskbar from the left or right
edge of the screen to the top or bottom of the screen.
STATUS:
Microsoft has confirmed this to be a problem in Microsoft Windows 95. We are
researching this problem and will post new information here in the Microsoft Knowledge
Base as it becomes available.
2. Explorer caused a page fault in module Shell32.dll. Explorer caused a divide error in
module Shell32.dll. CAUSE This problem can occur if you are running a version of
Plug-In for Windows (Plugin.exe) earlier than version 2.5. Versions of Plug-In for
Windows earlier than version 2.5 are not compatible with Windows 95.
RESOLUTION
To work around this problem, disable Plug-In for Windows. To do so, remove Plugin.exe
from the Startup folder or from the "load=" line in the Win.ini file in the Windows folder,
and then restart your computer. To resolve this problem, contact the software's
manufacturer to inquire about obtaining an updated version of the program that does not
cause this problem.
For information about other possible causes for the "Explorer caused a divide error in
module Shell32.dll" error message, please see the following article in the Microsoft
Knowledge Base:
ARTICLE-ID: Q136475 TITLE : Err Msg: Explorer Caused a Divide Error in Module
Shell32.dll Plug-In for Windows is manufactured by Plannet Crafters, a vendor
independent of Microsoft; we make no warranty, implied or otherwise, regarding this
product's performance or reliability.
Regards,
Bud Allen
http://www.geocities.com/~budallen/
Bud's Win95 Win98 Tips and Troubleshooter
lockups: 0137.xxxxx
POSSIBILITIES: 1.
Explorer: This program has performed an illegal operation and will be shut down.
If you click the Details button, the following information is displayed: EXPLORER caused
a divide error in module SHELL32.DLL at 0137:7fe1402f.
CAUSE:
This error may be caused by a combination of the following conditions: The horizontal
spacing for icons is set too high or set to 0. You are using a video resolution of 640 x
480. The taskbar is placed at the left or right edge of the screen, and has been expanded
to larger than the default size.
RESOLUTION
To correct this problem, use any one of the following methods: Decrease the horizontal
icon spacing. To do so, follow these steps:
1. Use the right mouse button to click an empty area on the desktop, and then click
Properties on the menu that appears.
2. On the Appearance tab, click Icon Spacing (Horizontal) in the Item box, and then
decrease the value in the Size box to a value greater than 0. 3. Click OK.
Change the video resolution so that it is greater than 640 x 480. To do so, follow these
steps:
1. Use the right mouse button to click an empty area on the desktop, and then click
Properties on the menu that appears.
2. On the Settings tab, move the Desktop Area slider one notch to the right.
3. Click OK. Decrease the size of the taskbar. Move the taskbar from the left or right
edge of the screen to the top or bottom of the screen.
STATUS:
Microsoft has confirmed this to be a problem in Microsoft Windows 95. We are
researching this problem and will post new information here in the Microsoft Knowledge
Base as it becomes available.
2. Explorer caused a page fault in module Shell32.dll. Explorer caused a divide error in
module Shell32.dll. CAUSE This problem can occur if you are running a version of
Plug-In for Windows (Plugin.exe) earlier than version 2.5. Versions of Plug-In for
Windows earlier than version 2.5 are not compatible with Windows 95.
RESOLUTION
To work around this problem, disable Plug-In for Windows. To do so, remove Plugin.exe
from the Startup folder or from the "load=" line in the Win.ini file in the Windows folder,
and then restart your computer. To resolve this problem, contact the software's
manufacturer to inquire about obtaining an updated version of the program that does not
cause this problem.
For information about other possible causes for the "Explorer caused a divide error in
module Shell32.dll" error message, please see the following article in the Microsoft
Knowledge Base:
ARTICLE-ID: Q136475 TITLE : Err Msg: Explorer Caused a Divide Error in Module
Shell32.dll Plug-In for Windows is manufactured by Plannet Crafters, a vendor
independent of Microsoft; we make no warranty, implied or otherwise, regarding this
product's performance or reliability.
Regards,
Bud Allen
http://www.geocities.com/~budallen/
Bud's Win95 Win98 Tips and Troubleshooter
Frustrated, really two things to start with,
1. Remove the Zip Tools from the system, uninstall them completely and make sure that all traces are gone.
2. As for the ATI All-In-Wonder, when you install, adjust or remove the ATI All-In-Wonder or ATI All-In-Wonder Pro display adapter driver Windows 98 sometimes redetect the display adapter as an ATI Rage II+ display adapter.
This can occur if you are using an older version of the ATI All-In-Wonder or ATI All-In-Wonder Pro display adapter containing incorrect BIOS information. Make sure that the display adapter type is correctly shown in your display properties.
Dennis
1. Remove the Zip Tools from the system, uninstall them completely and make sure that all traces are gone.
2. As for the ATI All-In-Wonder, when you install, adjust or remove the ATI All-In-Wonder or ATI All-In-Wonder Pro display adapter driver Windows 98 sometimes redetect the display adapter as an ATI Rage II+ display adapter.
This can occur if you are using an older version of the ATI All-In-Wonder or ATI All-In-Wonder Pro display adapter containing incorrect BIOS information. Make sure that the display adapter type is correctly shown in your display properties.
Dennis
After the above, then run through the following, in the order given please.
Have your Windows 98 CD Rom disk handy.
1. Insert your Windows 98 CD Rom disk into the drive.
2. Click Start, Run and type SFC <OK>
3. This will start the System File Checker.
4. Click on the settings button and select “Check for changed and deleted files” and click OK to start.
5. Replace any files that are detected as bad or corrupt. Also watch the file dates and version numers carefully and always try and replace older files (pre-May 1998) with newer files and latest versions Later versions take preference over file dates. SFC will copy the old file to X:\Windows\Sysbckup in case you need it back.
6. When SFC is done, reboot the system and note the performance.
Next:
1. Reboot the system and either hold the Ctrl key down right after memory post or when you see the “Starting Windows…” dialogue, touch the F8 key.
2. Choose #5 Command (MSDOS) Prompt only.
3. At the dos prompt, change directories to X:\Windows\Command, with “X” being the directory where Windows is installed.
4. Now type SCANREG/FIX <enter>
5. Follow the dialogue and let Scanreg review your registry and make any necessary repairs.
6. When Scanreg is done, reboot into Windows and test the system and let us know!
Dennis
Have your Windows 98 CD Rom disk handy.
1. Insert your Windows 98 CD Rom disk into the drive.
2. Click Start, Run and type SFC <OK>
3. This will start the System File Checker.
4. Click on the settings button and select “Check for changed and deleted files” and click OK to start.
5. Replace any files that are detected as bad or corrupt. Also watch the file dates and version numers carefully and always try and replace older files (pre-May 1998) with newer files and latest versions Later versions take preference over file dates. SFC will copy the old file to X:\Windows\Sysbckup in case you need it back.
6. When SFC is done, reboot the system and note the performance.
Next:
1. Reboot the system and either hold the Ctrl key down right after memory post or when you see the “Starting Windows…” dialogue, touch the F8 key.
2. Choose #5 Command (MSDOS) Prompt only.
3. At the dos prompt, change directories to X:\Windows\Command, with “X” being the directory where Windows is installed.
4. Now type SCANREG/FIX <enter>
5. Follow the dialogue and let Scanreg review your registry and make any necessary repairs.
6. When Scanreg is done, reboot into Windows and test the system and let us know!
Dennis
There's lots and lots of software troubleshooting advice here, which is great. But I have two main questions:
1) Do the error messages have any regularity to them? What I mean is, do they always happen with IE5, or do they happen with different programs with different circumstances?
2) Have you tried a clean install of Windows, from scratch? I ask, because if you tried a clean install of Windows (FDISK, FORMAT, WINDOWS SETUP) and you're still having problems, either you're having a major driver conflict, or it might be a hardware problem.
Bad memory can cause CRAZY crashes and other problems. Also, an overheated processor can cause weird crashes, so check that out, too.
Odds are that it's not a hardware problem, but just something to keep in mind.
_____
ENIAC
1) Do the error messages have any regularity to them? What I mean is, do they always happen with IE5, or do they happen with different programs with different circumstances?
2) Have you tried a clean install of Windows, from scratch? I ask, because if you tried a clean install of Windows (FDISK, FORMAT, WINDOWS SETUP) and you're still having problems, either you're having a major driver conflict, or it might be a hardware problem.
Bad memory can cause CRAZY crashes and other problems. Also, an overheated processor can cause weird crashes, so check that out, too.
Odds are that it's not a hardware problem, but just something to keep in mind.
_____
ENIAC
Well, frustratedman, we began about 12 hours ago, long on-line time and many fixes and possibilities posed. Personally, find it key (important) to be methodical in troubleshooting process, sometimes skipping a step and/or changing the order of things has impact. If you're running any Office 2000 packages, 800X600 is recommended; however, sometimes while in troubleshooting mode and changing to less than 256 color depth, causes yet other problems. Time to get some off-line work done.
Listening for more.
Listening for more.
frustratedman, your problem got solved or not? pslh
I'd like to know where this stands as well.
ASKER
I didn't go through all your comments because shortly after your suggestions I decided to turn off the taskbar autohide option. This has seemed to stop almost all of the invalid page fault errors. I have not got the onslaught of the errors since I turned off the option. I also have downloaded the latest versions of the Zip software, ATI software for my ALL-in-One wonder Pro, and some Active X or DX software for graphics - not sure. I appreciate all your help and will awards some points to some of you if you let me know how while at the same time not specifically giving your suggestions a grade - since I don't think any of them specifically solved my problem. The main answer to this one was the auto hide taskbar option. Let me know how I can give you points and I will distribute them among some of you. Thank you again for all your trouble.
FrustratedMan
FrustratedMan
FM, decide how you want to handle the points and post that here. Based upon what you post, one of us will post an answer for acceptance and the distribute the points as you desire.
ASKER
It would be nice to give astec, dew, pslh, and eniac each 250 pts. but whatever works. Someone will get the points.
FM
FM
ASKER CERTIFIED SOLUTION
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FM, does it include also Our Smeebud? ;) pslh
ASKER
Thanks all and if you can give Smeebud some of the points that's great too... Again thank you for all your help. FM
frustratedman,
In the future if you need to split points on a question, please contact community support by either posting a question in the Community Support Topic Area at the URL below or by sending an email to cs@experts-exchange.com
https://www.experts-exchange.com/Customer_Service/Experts_Exchange/
I am working on handling this problem. It will be tomorrow before I can get it fully resolved.
Linda Gardner
Community Support @ Experts Exchange
In the future if you need to split points on a question, please contact community support by either posting a question in the Community Support Topic Area at the URL below or by sending an email to cs@experts-exchange.com
https://www.experts-exchange.com/Customer_Service/Experts_Exchange/
I am working on handling this problem. It will be tomorrow before I can get it fully resolved.
Linda Gardner
Community Support @ Experts Exchange
Linda, this issue has already been resolved and the question need not be deleted!
Happy to hear of the positive outcome, thank you for sharing your information as well. Thanks also for Dew-associates' taking the question to closure.
Best wishes,
Asta
Best wishes,
Asta
I agree that the issue has been resolved. I misunderstood the request I received and I am really sorry about the problems that resulted from my understanding.
smeebud,
The wrapping problem is a real problem, I agree. I saw a question yesterday where only the box with the long string was wide. Has anyone else noticed that?
Linda
smeebud,
The wrapping problem is a real problem, I agree. I saw a question yesterday where only the box with the long string was wide. Has anyone else noticed that?
Linda
Linda, the wrapping problem I thought Clyde has noted at the community support during the discussion of the new look.
If there is any non-break (no space) sentence within the table of the new look which contains all the comments, the right margin of the new look will be pushed to the far right end of the page and it set as the new right margin.
Within this question, the width is caused by a non-break URL posted by astaec.
For the old look as you compared, the comment contain the nonbreak URL will extend to the right by itself only as all the comments are not contained within a table-setting.
I'm not sure Clyde is working on this or not!
pslh
If there is any non-break (no space) sentence within the table of the new look which contains all the comments, the right margin of the new look will be pushed to the far right end of the page and it set as the new right margin.
Within this question, the width is caused by a non-break URL posted by astaec.
For the old look as you compared, the comment contain the nonbreak URL will extend to the right by itself only as all the comments are not contained within a table-setting.
I'm not sure Clyde is working on this or not!
pslh
We are aware of the problem and it is one of the issues that we are working on solving.
I saw one question where most of the boxes were normal width and the one with the long sentence was wider than the rest. It does not seem to be working on this question though since your comment is as wide as alll the others.
Linda
I saw one question where most of the boxes were normal width and the one with the long sentence was wider than the rest. It does not seem to be working on this question though since your comment is as wide as alll the others.
Linda
Didn't work on my comment either. Wonder where I saw that question where the comment boxes were different lengths? That's one of the things I've heard proposed as a solution and I thought it might be up. Apparently not!
More about your setup would be beneficial. What Motherboard and Bios info. What ZIP DRIVE, how connected? If Iomega, there was a known problem with DLL which caused me similar issues; what drive specifics? Also if, say a Zip or Zip plus the Tools package needs update.
Start - Run - MSINFO32 - gives you much info about your setup, you can check IRQs/DMAs (as with Device Manager to zero in on problems and conflicts), and check the hardware area for Problem Devices. Also under TOOLS, Dr. Watson can be invoked to start logging problems and help narrow down the applications or interfaces that are problems. Also, SFC which helps search and validate system files, and advise you of changes/corruptions which you can replace/restore from original CD/disk. Create Bootlog.txt by holding CTRL during boot until you get the menu to select the creation of this, which you can check with any text editor and search for Fail of failed to see what driver/load issues ocur. Through this same process you can access MS Dos prompt only to try this from your Windows\command subdirectory - Scanreg/fix. This will scan and fix registry problems. Also from the menu you can select SAFE MODE, which I recommend to zero in on problem/duplicate entries and delete all occurrences.
Back to MSINFO32 - Tools, there you can also use registry checker, and DIRECTX Diagnostic tool, which checks for key information and advises you of what's missing, needed. Recommend that highly.
More momentarily.