- Mumbai,
- India
Provide a quick, creative biography in 140 characters or less.
More bioExtensive troubleshooting support of Microsoft Exchange E-mail environment remotely for Microsoft customers and Partners (Gold Partners, BCPS Partners) and also providing best practices to manage Exchange Server in most optimized manner.
* Installation and configuring HUB and Edge Server Exchange 2007- 2010, MBX, Exchange 2013
* Transport Crash, Netmon Trace, Internal/ External Mail flow within server / Between RGC / Internet, Certificates, Reinstallation, SSL, Mailbox Management, Permissions, Configuring Anti- Spam, POP, IMAP, OWA, ActiveSync, Exchange Clusters, Outlook Connectivity to Exchange Server, Exchange Diagnostics Tools, Transport rules. Recipient Update Service (RUS), Public Folder Replication.
* Migration from Exchange 2003 to Exchange 2007/Exchange 2010, Exchange 2007 to Exchange 2013
* Information Store maintenance, Monitoring the Exchange server’s queues etc.
* Collaboration on cross-team and cross product technical issues by working with resources from other groups as needed to resolve customer issues.
* Knowledge of Outlook (2002/2003/2007) and related features/functionality/con
* Extensive troubleshooting support of Microsoft Exchange E-mail environment
* Design and implementation of Exchange servers for a new organization or new site following best practices suggested by Microsoft
* Provides support that may include duties such as installation, configuration, monitoring and troubleshooting of Microsoft Exchange Server
Specialties Microsoft Exchange Server 2003 , 2007, 2010 and 2013 production enviornment
As L2 Tech support Engineer, responsible for –
1)Installation & Troubleshooting Of Storagecraft backup disaster recovery software
2)Monitoring issues of; Backup Not Occurring, Backup Failure, Backup Chain Integrity failure, Collapse Not occurring, Raid Failure (Adaptec, Iantmon, NVIDIA), Raid rebuilding issues, Server Down, Network Connectivity issues between backup device and server.
3)Escalating issues related to alerts generated to SET.
4)Assigning Ticket based on alert to Clients as and when required.
5)Troubleshooting on VSS aware backup issues
6)Connecting to clients server and backup devices using Zenith SAAZ Remote Console tool.
7)Resolving disk space alerts.
8)Monitoring windows 2003 servers and exchange server for various issues.
9)Troubleshooting on DNS and DHCP related issues,
10)Attending escalated problems from the managed service providers (MSPs) from worldwide.
Description: Client Of Allied Digital Services . Merrill Lynch is one of the world leading Wealth management, Capital market and Advisory companies, with Ofices in 40 countaries and territories.
Environment: Windows 2003 STD, Client: 2000/XP 800 Workstations.
Responsibility: As Customer Support Engineer , responsible for – Installation & Troubleshooting Of Operating Systems Like Windows XP & Windows 2000,Deploying Desktops & Laptops With Core built utility as per ML Desktop Built Policy, Installation- Configuration & Trouble Shooting Of MS Outlook, Installation & Updating of MACAFEE antivirus, Keeping Track of all calls using BMC Remedy User, Assigning Tickets to Respective support team using BMC remedy User, Blackberry Enterprise Activation, Installation & Assisting User For VPN Remote connectivity software like Rova & Merrill Connect, Installation & Activation of Trading Software’s Like Bloomberg, Reuters , MFI etc, Managing Active Directory User ID Creation, Resetting Password as per the policy.
Description:Client of Comnet solutions. This client provide outsorcing for US, Germany, Honkong etc.
Comnet Solutions PVT LTD : Website : http://www.comnetinfo.com
Syntel Website : http://www.syntelinc.com
Environment:Server: Windows 2003 STD, Client: 2000/XP
10 Server + 500 Workstations
Responsibility: As Technical Support Engineer, responsible for Installations, Configurations, Maintenance, and Administration of Windows 2000, XP & 2003 server std. Eddition. (Web security, Antivirus Installation, Managing Active Directory, Creating & Administration of user accounts & groups, Managing Group polices, DHCP Configuration, Network printer/scanner installation & setup, configuration, intallation/configuration/
Self-motivated, results-oriented and qualified Computer professional with more than 5+ year of exposure on Installation, Configuration and Troubleshooting of Windows server (2000, 2003 and 2008), Active Directory management, MS-Exchange, RAID, Server Virtualization, NAS Device backup and other Backup software’s.
Varied experience on Field, Onsite and Remote Support, proven ability to manage Processes, SLA & Customer relations.
Specialties: Operating Systems: Windows 9x, Win 2000, Win XP, Windows server (2000-2008).
Application Software: MS Office, Citrix Metaframe, Storagecraft Server Backup.
Antivirus : Symantec and McAfee.
Email / Internet : Microsoft Exchange 2003, Microsoft Exchange 2007, Microsoft Exchange 2010, Microsoft Exchange 2013, Microsoft Outlook, Outlook Express.
Hardware: IBM, DELL, LENOVO, LAN.
Additional : Hard Disk Management, Installations of OS, Assembling, Troubleshooting of Dot Matrix & Inkjet Printers, printer sharing, Terminal server management.
Languages: Html, JavaScript’s.
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