HarkinsIT
asked on
Office 2007 Installation Error
Hello there. I had been running Office 2003 Pro and Project 2002 on my
Citrix Presentation Server (4.0) with Windows 2003 Server SP2 and Terminal
Services. The other night, I was planning to upgrade to Office 2007 and
Project 2007. I first put the server into install mode, went to the
add/remove programs and went through the process to install Office. I
browsed to the network share where I had the CD copied, put in my reg key,
chose the installation options I wanted and began the install. About 20-30%
of the way into it, the install just stopped and I was given this message:
"Microsoft Office professional plus 2007 encountered an error during setup"
That was it. There was no additional information about what the heck the
error was and when I looked through the system/application logs, there was
not so much of a mention of the problem. Like any good IT dude, I thought a
nice reboot would be helpful. I restarted the server and started the install
again. Around the same point, I was given the same error. Next, I decided
to try installing Office from CD instead of over the network. This gave me
the same exact result. After another reboot, I thought I would just try
updating Project. This went perfectly. I did a little looking around online
and found an article that sort of described my issue. It recommended that I
first uninstall old Office and then try installing new Office.
Unfortunately, this gave me the same error. It was getting late at this
point, so I figured I'd just cut my losses, reinstall Office 2003 and head
home. Of course, that did not go so well, but thats a different story.
So now, I have Office 2003 and Project 2007 installed and functioning on
this server. I really have no idea what to try next to get Office 07
installed on my Citrix server. I do have the install log, but it mostly
looked greek to me. If I can figure out a way to post it, I will.
I appreciate any assistance. Thanks in advance.
-Chris
Citrix Presentation Server (4.0) with Windows 2003 Server SP2 and Terminal
Services. The other night, I was planning to upgrade to Office 2007 and
Project 2007. I first put the server into install mode, went to the
add/remove programs and went through the process to install Office. I
browsed to the network share where I had the CD copied, put in my reg key,
chose the installation options I wanted and began the install. About 20-30%
of the way into it, the install just stopped and I was given this message:
"Microsoft Office professional plus 2007 encountered an error during setup"
That was it. There was no additional information about what the heck the
error was and when I looked through the system/application logs, there was
not so much of a mention of the problem. Like any good IT dude, I thought a
nice reboot would be helpful. I restarted the server and started the install
again. Around the same point, I was given the same error. Next, I decided
to try installing Office from CD instead of over the network. This gave me
the same exact result. After another reboot, I thought I would just try
updating Project. This went perfectly. I did a little looking around online
and found an article that sort of described my issue. It recommended that I
first uninstall old Office and then try installing new Office.
Unfortunately, this gave me the same error. It was getting late at this
point, so I figured I'd just cut my losses, reinstall Office 2003 and head
home. Of course, that did not go so well, but thats a different story.
So now, I have Office 2003 and Project 2007 installed and functioning on
this server. I really have no idea what to try next to get Office 07
installed on my Citrix server. I do have the install log, but it mostly
looked greek to me. If I can figure out a way to post it, I will.
I appreciate any assistance. Thanks in advance.
-Chris
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
not wanting too teach grannie to suck eggs but when you install office 2007 why don't you monitor the installation with process monitor for sysinternals to see if that throughs up any information. you can find it here
http://www.microsoft.com/technet/sysinternals/utilities/processmonitor.mspx
http://www.microsoft.com/technet/sysinternals/utilities/processmonitor.mspx
ASKER
OK, I'll give that a shot. Not sure what you mean about grannie sucking eggs though....
:-)
:-)
how did the installation go, are you still having issues?
ASKER
Between vacation and other projects, I have not yet had a chance to give it another go. I'll let you know....
Thanks
Thanks
ASKER
I had other issues with this server, so I ended up just reloading it. Amazing how much better stuff installs onto a fresh OS. Office 2007 installed no problem.
Thanks for the help.
-Chris
Thanks for the help.
-Chris
ASKER
The version of O2K7 that I am trying to install does use a volume license key and does not require activation. We got this update via our Software Assurance agreement with Microsoft. Also, I do not receive any of those error messages described in the article. All I get is that extremely useless message that does not tell me poop. Very frustrating.
Thanks for the info though.