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Faulting application splwow64.exe, version 5.2.3790.1830, faulting module hpzui4wm.DLL
Has anyone came across this message before, I am running 2003 64bit, running terminal server.
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 9/1/2007
Time: 2:35:45 PM
User: N/A
Description:
Faulting application splwow64.exe, version 5.2.3790.1830, faulting module hpzui4wm.DLL, version 61.63.461.42, fault address 0x00000000001623c0.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 73 70 6c ure spl
0018: 77 6f 77 36 34 2e 65 78 wow64.ex
0020: 65 20 35 2e 32 2e 33 37 e 5.2.37
0028: 39 30 2e 31 38 33 30 20 90.1830
0030: 69 6e 20 68 70 7a 75 69 in hpzui
0038: 34 77 6d 2e 44 4c 4c 20 4wm.DLL
0040: 36 31 2e 36 33 2e 34 36 61.63.46
0048: 31 2e 34 32 20 61 74 20 1.42 at
0050: 6f 66 66 73 65 74 20 30 offset 0
0058: 30 30 30 30 30 30 30 30 00000000
0060: 30 31 36 32 33 63 30 01623c0
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 9/1/2007
Time: 2:35:45 PM
User: N/A
Description:
Faulting application splwow64.exe, version 5.2.3790.1830, faulting module hpzui4wm.DLL, version 61.63.461.42, fault address 0x00000000001623c0.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 73 70 6c ure spl
0018: 77 6f 77 36 34 2e 65 78 wow64.ex
0020: 65 20 35 2e 32 2e 33 37 e 5.2.37
0028: 39 30 2e 31 38 33 30 20 90.1830
0030: 69 6e 20 68 70 7a 75 69 in hpzui
0038: 34 77 6d 2e 44 4c 4c 20 4wm.DLL
0040: 36 31 2e 36 33 2e 34 36 61.63.46
0048: 31 2e 34 32 20 61 74 20 1.42 at
0050: 6f 66 66 73 65 74 20 30 offset 0
0058: 30 30 30 30 30 30 30 30 00000000
0060: 30 31 36 32 33 63 30 01623c0
Is this problem resolved?
ASKER
It turned out to be that we were printing from our 2003 x64 terminal servers through 2003 32 bit print servers, we just changed out our print servers on 10/22/2007 to x64 and the errors went away.
ASKER CERTIFIED SOLUTION
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there is a hotfix available for this issue on the site of mircosoft :
http://support.microsoft.com/kb/967663
http://support.microsoft.com/kb/967663
Issue is not resolved by moving to 64 bit print server. SPLWOW still freezes applications and stops printing.
As this is a GP on the above dll, you will have to contact that application vendor.