Print spooler keeps stopping
I have a 3rd party consultant that RDPs to one of our servers to process medicaid billing for us. The server runs Server 2003 SP2. The remote user RDPs through a Cisco VPN client. For some reason, the print spooler on the server keeps stopping. The server has no local or network printers attached.The remote user has an HP laserjet P2035 printer. What can be causing this? Also, is there a way I can limit what the user is capable of doing through the RDP session? I think they have been trying things to resole the problem themselves when they shouldn't.
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ASKER
Thanks for the useful tips. If I do this, will they still be able to print?
To their printers, yes as it will not appear in the RDP session.
ASKER
Hmmm. Because they process medical billing, they need to be able to print from their RDP session. Would the print spooler on the server they are remoting to affect their printing?
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You can resolve this by restricting RDP connections and making it so that printer redirection is not done.
Hope that helps!