Ricoh scan to email stopped working/Exchange OWA
Hi all, after our migration to a Hosted Exchange email system and using OWA, finally we were able to set up scan to email feature in our ricoh printers.
Things were working fine, and all of a sudden, 4 days ago, this feature stopped working.
Scan to email is 'scanned' in the printers but no email go thru.
There is a common error on the machine logs:
#[dcs_nas(124)]13/03/28 13:21:50 SMTPC: received error code. [421] (101) ERR:
According to our provider, no changes were made to the exchange server, and nothing changed locally in our networkduring the days the feature stopped working.
I haven't been able to find anything about it, but I assume the printers are not able to talk tothe email server for some reason. I have contacted our printer vendor also but nothing y et.
Any ideas??
Thanks so much in advance to all.
Things were working fine, and all of a sudden, 4 days ago, this feature stopped working.
Scan to email is 'scanned' in the printers but no email go thru.
There is a common error on the machine logs:
#[dcs_nas(124)]13/03/28 13:21:50 SMTPC: received error code. [421] (101) ERR:
According to our provider, no changes were made to the exchange server, and nothing changed locally in our networkduring the days the feature stopped working.
I haven't been able to find anything about it, but I assume the printers are not able to talk tothe email server for some reason. I have contacted our printer vendor also but nothing y et.
Any ideas??
Thanks so much in advance to all.
ASKER
From my network, I can access our email thru OWA, I tried the telnet command and it says service not available.
I don't think I can try a telnet from the printer itself??
I don't think I can try a telnet from the printer itself??
Your Ricoh is replying with the same error.
Telnet says "Service not available" This is a 4.2.1 reply.
Your Ricoh gives error 4.2.1.
You should receive 220 as an answer.
Please try to telnet this:
telnet smtp.gmail.com 25
and let me know.
Telnet says "Service not available" This is a 4.2.1 reply.
Your Ricoh gives error 4.2.1.
You should receive 220 as an answer.
Please try to telnet this:
telnet smtp.gmail.com 25
and let me know.
ASKER
I'm sorry, I didnt' include the whole description. This is the message I got from my pc:
"421 4.3.2 Service is not available
Connection to host lost"
when I try to telnet to gmail.com it works fine, I get the following:
220 mx.google.com ESMTP f70sm1824350yhi.12 - gsmtp
"421 4.3.2 Service is not available
Connection to host lost"
when I try to telnet to gmail.com it works fine, I get the following:
220 mx.google.com ESMTP f70sm1824350yhi.12 - gsmtp
ASKER CERTIFIED SOLUTION
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ASKER
I guess so.
ASKER
The only thing I can recall that happened just before this problem is that we enabled the 'global' confidentiality notice to our emails, so all outgoing emails will have the same confidentiality/disclaimer
SOLUTION
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ASKER
Thanks Exchange_Geek for your reply.
Finally the provider solved the problem, although they didn't tell me what the fix was, I do believe the issue was related to the settings on the global disclaimer appended at the end ofr our outgoing emails. OUr scan to email is working now, but those emails don't have the disclaimer included.
I'm so sorry I can't provide more details on what the fix or the issue was, but I'll keep trying to get some feedback and I will share with you guys.
Thanks all for your help.
Finally the provider solved the problem, although they didn't tell me what the fix was, I do believe the issue was related to the settings on the global disclaimer appended at the end ofr our outgoing emails. OUr scan to email is working now, but those emails don't have the disclaimer included.
I'm so sorry I can't provide more details on what the fix or the issue was, but I'll keep trying to get some feedback and I will share with you guys.
Thanks all for your help.
Perfect, so the issue sounds resolved. As expected - this had to be the provider :)
Please mark this post as resolved as and when you can and mark the post that were of help to you.
And yes, if you need help - don't think twice, post out your questions on EE :)
Regards,
Exchange_Geek
Please mark this post as resolved as and when you can and mark the post that were of help to you.
And yes, if you need help - don't think twice, post out your questions on EE :)
Regards,
Exchange_Geek
This means that your SMTP server is not available.
Please check if you can connect to your SMTP server using telnet.
START - RUN: CMD
When command prompt is opened, type: telnet <yoursmtpserveraddress> 25