Peterson50
asked on
Microsoft Word has Stopped Working
We have a user running Windows 7 Pro along with Office 365 and all of a sudden they constantly get the "Microsoft has stopped working" message. We have disabled all addins and it happens even in safe mode which we cannot figure out. We have done a full repair and the issue still persists. Any other ideas
Thanks
Thanks
Is the user running Avast Antivirus. This is known to cause problems with Office 365.
Office 2013 / 365 works fine with Windows 7 and Microsoft Security Essentials.
Office 2013 / 365 works fine with Windows 8.1 and Windows 10 with Symantec Endpoint Protection.
Make a new, test, Windows User Profile (Account), log into the new account and try Word in the new account. Does it still stop working used in a new account?
Office 2013 / 365 works fine with Windows 8.1 and Windows 10 with Symantec Endpoint Protection.
Make a new, test, Windows User Profile (Account), log into the new account and try Word in the new account. Does it still stop working used in a new account?
ASKER
No they are running Sophos antivirus
ASKER
Took a look at the logs
Faulting application name: WINWORD.EXE, version: 15.0.4737.1000, time stamp: 0x55801d88
Faulting module name: ntdll.dll, version: 6.1.7601.18869, time stamp: 0x55636317
Exception code: 0xc0000374
Fault offset: 0x000cea5f
Faulting process id: 0x9ac
Faulting application start time: 0x01d0d3dbee361561
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\WINWORD.E XE
Faulting module path: C:\Windows\SysWOW64\ntdll. dll
Report Id: 472d8e83-3fcf-11e5-a40e-ac fdce596c4d
Faulting application name: WINWORD.EXE, version: 15.0.4737.1000, time stamp: 0x55801d88
Faulting module name: ntdll.dll, version: 6.1.7601.18869, time stamp: 0x55636317
Exception code: 0xc0000374
Fault offset: 0x000cea5f
Faulting process id: 0x9ac
Faulting application start time: 0x01d0d3dbee361561
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\WINWORD.E
Faulting module path: C:\Windows\SysWOW64\ntdll.
Report Id: 472d8e83-3fcf-11e5-a40e-ac
ASKER CERTIFIED SOLUTION
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You can try this tool from Microsoft to check for common configuration issues
http://www.microsoft.com/en-us/download/details.aspx?id=36852
This issue could also be related to a corrupted user profile. What happens if you use another profile?
Another option to try is
In regedit navigate to HKEY_CURRENT_USER\Software \Microsoft \Office\15 .0\Common and rename Common to Common_BAD
http://www.microsoft.com/en-us/download/details.aspx?id=36852
This issue could also be related to a corrupted user profile. What happens if you use another profile?
Another option to try is
In regedit navigate to HKEY_CURRENT_USER\Software
ASKER
Creating new profile worked
@Peterson50 - Thanks for the update and I was happy to help.