Mark
asked on
Send Spreadsheet/Document from Word/Excel 2013, no message body
Two workstations both have Office 2013 and both have this 100% repeatable problem. When in Word or Excel and selecting File > Share > Email > Send as Attachment; after composing the message and sending, the recipient does get the attachment, but none of the composed body text.
How do I fix this?
How do I fix this?
ASKER
it is any recipient. I tried sending mail to my external email address with a plain test mail reader. Definitely no body. The local (sending) email program is Outlook 2013. I'll test the HTML thing and post back, though from the message headers (below) it looks like text/plain.
From ryoung@ohprs.org Thu Sep 17 00:38:54 2015
From: "user" <user@ohprs.org>
To: "'Mark Foley'" <mfoley@novatec-inc.com>
Subject: Quick Reference.docx
Date: Thu, 17 Sep 2015 00:38:20 -0400
Content-Type: multipart/mixed;
boundary="----=_NextPart_000_0015_01D0F0E1.27D39570"
X-Mailer: Microsoft Outlook 15.0
Content-Language: en-us
Thread-Index: AdDxAXsbyDBm7YcXSCqQp6eMaquxvQ==
x-vipre-scanned: 22827E2900AB2C22827F76
X-Spam-Status: No, score=-101.9 required=5.0 tests=BAYES_00,TVD_SPACE_RATIO,
T_RP_MATCHES_RCVD,USER_IN_WHITELIST autolearn=ham
version=3.3.2-_revision__1.4__
X-Spam-Report:
* -100 USER_IN_WHITELIST From: address is in the user's white-list
* -0.0 T_RP_MATCHES_RCVD Envelope sender domain matches handover relay
* domain
* -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1%
* [score: 0.0000]
* 0.0 TVD_SPACE_RATIO TVD_SPACE_RATIO
X-Spam-Checker-Version: SpamAssassin 3.3.2-_revision__1.4__ (2011-06-06) on
server.novatec-inc.com
Part 1:
Content-Type: text/plain;
charset="us-ascii"
Part 2:
Content-Type: application/vnd.openxmlformats-officedocument.wordprocessingml.document;
name="Quick Reference.docx"
Content-Disposition: attachment;
filename="Quick Reference.docx"SOLUTION
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ASKER
Yes, this is the actual message I tested with via "Share as attachment"
It happens on only 2 workstations because the others are still on Office 2010. It is not a problem with 2010.
It happens on only 2 workstations because the others are still on Office 2010. It is not a problem with 2010.
There was a similar problem for some of my clients last year but only from Excel and when HTML was the default format, choosing RTF as the default would work.
MS response was to ask us to check that the outlook profile was not pointing to .pst but the email account as the default recipient which seemed to resolve it but I was never convinced they actually knew the root cause.
There is anecdotal evidence that Windows 8.1 caused the issue but MS are not admitting to that.
A bit of googling did highlight that a patch was release in May 15 so its worth checking all updates are applied from this version:
Current 2013 version is 15.0.4711.1002
MS response was to ask us to check that the outlook profile was not pointing to .pst but the email account as the default recipient which seemed to resolve it but I was never convinced they actually knew the root cause.
There is anecdotal evidence that Windows 8.1 caused the issue but MS are not admitting to that.
A bit of googling did highlight that a patch was release in May 15 so its worth checking all updates are applied from this version:
Current 2013 version is 15.0.4711.1002
ASKER
I will experiment with the HTML/RTF things after business hours.
I'll also check the updates, but these are automatic so I would be surprised if that patch had not been applied.
BTW - You mention MS response. How did you get that in the first place? Did you pay an incident fee? Service contract? MS web forum? Would love to have actual MS feedback on this and other Office issues.
MS response was to ask us to check that the outlook profile was not pointing to .pst but the email account as the default recipient which seemed to resolve it but I was never convinced they actually knew the root cause.Not sure what you mean by "check that the outlook profile [is] not pointing to .pst but the email account as the default recipient". I believe the Outlook profile *is* stored in a .pst, no? Please rephrase your comment. This might be very important.
There is anecdotal evidence that Windows 8.1 caused the issue but MS are not admitting to that.Well, we're still on WIN7, so that's probably not it for us.
I'll also check the updates, but these are automatic so I would be surprised if that patch had not been applied.
BTW - You mention MS response. How did you get that in the first place? Did you pay an incident fee? Service contract? MS web forum? Would love to have actual MS feedback on this and other Office issues.
ASKER
Tried setting the 'Compose' option to RTF instead of HTML. No difference.
All MS Updates are "Up to Date".
Office version is 15.0.4711.1002.
All MS Updates are "Up to Date".
Office version is 15.0.4711.1002.
SOLUTION
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ASKER
Got this fixed. Nothing I tried worked, including doing a "Repair". But, doing a "web-repair" did fix it.
bizarre but good news :)
ASKER
I've requested that this question be closed as follows:
Accepted answer: 0 points for jmarkfoley's comment #a40987175
Assisted answer: 250 points for Davsank's comment #a40981709
Assisted answer: 250 points for regmigrant's comment #a40983093
for the following reason:
I solved the problem, but thanks to Dave Sankovsky and remigrant for paricipating in the question.
Accepted answer: 0 points for jmarkfoley's comment #a40987175
Assisted answer: 250 points for Davsank's comment #a40981709
Assisted answer: 250 points for regmigrant's comment #a40983093
for the following reason:
I solved the problem, but thanks to Dave Sankovsky and remigrant for paricipating in the question.
ASKER
I'm requesting this question NOT be closed. The problem is not solved.
ASKER
First, some backstory ... When we purchased Office 2013, download version, I was required to "register" with a "Windows Live" email account. As we did not have an office Live email account, I used my personal one, not having any idea of the downstream implications. That was about 9-10 months ago.
Sometime since then, the users must have switched accounts in order to get my bright-shiny face off their Excel/Word pages. They accomplished this by clicking on the account drop-down (see red arrow in attached image) and selecting their own local domain account instead of my external Windows Live account. Probably, this is what caused them to lose the "message body" when emailing from Word/Excel in the first place.
When I recently did the web-repair, I had to re-register Office 2013 with (my) Windows Live account, which fixed the problem, but put my visage and hotmail account back on their Excel/Word.
Naturally, they changed this back to their own account -- which un-fixed the "empty message body" problem. I tried simply changing back to my account, but the problem still persists: no message body on attachments mailed from within Word/Excel. Likely, I'd have to re-do the web-repair to fix that.
So, this is all bizarre! I don't even know where to begin to fix all this. I suppose I could uninstall Office completely, then reinstall using a different Windows Live account (why do we need this anyway?), but would I have to have a Windows Live account for each person installing Office? They could never, it seems, change to their own local account. And what if some other domain user logs onto that workstation? They certainly won't have their own account and would likely mess up the main workstations user if they changed it.
Need some help!!
OfficeAccount.jpg
Sometime since then, the users must have switched accounts in order to get my bright-shiny face off their Excel/Word pages. They accomplished this by clicking on the account drop-down (see red arrow in attached image) and selecting their own local domain account instead of my external Windows Live account. Probably, this is what caused them to lose the "message body" when emailing from Word/Excel in the first place.
When I recently did the web-repair, I had to re-register Office 2013 with (my) Windows Live account, which fixed the problem, but put my visage and hotmail account back on their Excel/Word.
Naturally, they changed this back to their own account -- which un-fixed the "empty message body" problem. I tried simply changing back to my account, but the problem still persists: no message body on attachments mailed from within Word/Excel. Likely, I'd have to re-do the web-repair to fix that.
So, this is all bizarre! I don't even know where to begin to fix all this. I suppose I could uninstall Office completely, then reinstall using a different Windows Live account (why do we need this anyway?), but would I have to have a Windows Live account for each person installing Office? They could never, it seems, change to their own local account. And what if some other domain user logs onto that workstation? They certainly won't have their own account and would likely mess up the main workstations user if they changed it.
Need some help!!
OfficeAccount.jpg
ASKER CERTIFIED SOLUTION
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ASKER
My solution was to remove Office 2013. Thanks to david and regmigrant for participating
Some email clients are known to transmit / read HTML mails incorrectly - check if the email client (presumably MS Outlook 2013) Is set to compose messages as HTML ones or simple text and see if that solves it.