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We have an issue. &nbsp;A man that has no affiliation with our business has taken it upon himself to create a Google Voice account that rings to our business. &nbsp;He also shares this number on Facebook with our information. &nbsp;We have asked that he cease and desist but since we asked, he has not returned any emails or phone calls. &nbsp;My issue is this, because we do not have control over this number, he could be listening in on conversations or even recording them. &nbsp;This can cause a huge HIPAA &nbsp;issue. &nbsp;How do I contact Google to get them to shut down this number and keep him from doing it again?
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We have an issue.  A man that has no affiliation with our business has taken it upon himself to create a Google Voice account that rings to our business.  He also shares this number on Facebook with our information.  We have asked that he cease and desist but since we asked, he has not returned any emails or phone calls.  My issue is this, because we do not have control over this number, he could be listening in on conversations or even recording them.  This can cause a huge HIPAA  issue.  How do I contact Google to get them to shut down this number and keep him from doing it again?

Google Voice Line

Voice over IP (VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service. The term specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN).  Examples of the VoIP protocols are H.323, Media Gateway Control Protocol (MGCP), Session Initiation Protocol (SIP), H.248 (also known as Media Gateway Control (Megaco)), Real-time Transport Protocol (RTP), Real-time Transport Control Protocol (RTCP), Secure Real-time Transport Protocol (SRTP), Session Description Protocol (SDP), and Inter-Asterisk eXchange (IAX).

Voice Over IP

Google Workspace is a suite of cloud computing productivity and collaboration software tools and software. It includes Google’s popular web applications including Gmail, Drive, Hangouts, Calendar, and Docs. While these products are available to consumers free of charge, Google Workspace adds business-specific features such as custom email addresses at your domain and storage for documents and email.

Google Workspace

Telecommunication occurs when the exchange of information between two or more entities (communication) includes the use of technology. Communication technology uses channels to transmit information (as electrical signals), either over a physical medium (such as signal cables), or in the form of electromagnetic waves. The word is often used in its plural form, telecommunications, because it involves many different technologies.