Can Ping Over VPN, but no Communication to remote HandPunch
Hello experts!
Our company uses Ingersoll Rand HandPunch 4000A as our Punch Clocks. They have a built-in Ethernet Card to communicate with "eTime" the Punch tracking software.
One of our new contracts has two facilities, but one office. I have two Netgear FVS114 VPN routers at each site, wth a stable gateway to gateway VPN connected between them.
In the office, I can ping the remote Handpunch, with 20-25ms response. When the HandPunch is disconnected, the ping fails, as expected.
When I use the HandPunch utility, however, it cannot communicate with the remote HandPunch, giving an error 1012, "Invalid Socket in Reader"
I've tried with the XP pro filrewall disabled with the same results.
There is a second Handpunch that is local to the computer, on its subnet. This one operates perfetly, and is set up exactly the same (different subnet address, of course).
I've attached the packets (from wireshark) for the following communications:
1) this is a successful communication to update the Local HandPunch's date/time.
2) this is a successful Ping to the Remote HandPunch
3) this is an unsuccessful communication to the Remote HandPunch to update date/time.
Computer IP: 192.168.9.100
Local HandPunch IP: 192.168.9.99
Remote HandPunch IP: 192.168.10.99
Subnet Mask of both networks: 255.255.255.000
I'm quite novice at this stuff, so the packets don't give me any information. Hopefully one of you experts can read it like your mother-tongue!
Let me know if there's any other information that would help, and please don't forget to suggest the "obvious" stuff, that I could definately have overlooked.
Thank you in advance!
LocalHPTimeSuccess.txt
RemoteHPPIng.txt
RemoteHPTimeFail.txt
Our company uses Ingersoll Rand HandPunch 4000A as our Punch Clocks. They have a built-in Ethernet Card to communicate with "eTime" the Punch tracking software.
One of our new contracts has two facilities, but one office. I have two Netgear FVS114 VPN routers at each site, wth a stable gateway to gateway VPN connected between them.
In the office, I can ping the remote Handpunch, with 20-25ms response. When the HandPunch is disconnected, the ping fails, as expected.
When I use the HandPunch utility, however, it cannot communicate with the remote HandPunch, giving an error 1012, "Invalid Socket in Reader"
I've tried with the XP pro filrewall disabled with the same results.
There is a second Handpunch that is local to the computer, on its subnet. This one operates perfetly, and is set up exactly the same (different subnet address, of course).
I've attached the packets (from wireshark) for the following communications:
1) this is a successful communication to update the Local HandPunch's date/time.
2) this is a successful Ping to the Remote HandPunch
3) this is an unsuccessful communication to the Remote HandPunch to update date/time.
Computer IP: 192.168.9.100
Local HandPunch IP: 192.168.9.99
Remote HandPunch IP: 192.168.10.99
Subnet Mask of both networks: 255.255.255.000
I'm quite novice at this stuff, so the packets don't give me any information. Hopefully one of you experts can read it like your mother-tongue!
Let me know if there's any other information that would help, and please don't forget to suggest the "obvious" stuff, that I could definately have overlooked.
Thank you in advance!
LocalHPTimeSuccess.txt
RemoteHPPIng.txt
RemoteHPTimeFail.txt
SOLUTION
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ASKER
Update..
I'm on site now, tried connecting a new handpuch to the remote location with the same result. I found something else as well:
From the remote site, i could not bring up the computer's shares using Start -> Run "\\192.168.9.100"
Nor could the computer bring up my laptop's shares by the same method. I guess a successful ping does not a complete connection make...
So... anyone know how to troubleshoot gateway-to-gateway VPN connections between Netgear FVS114 Routers?
I'm on site now, tried connecting a new handpuch to the remote location with the same result. I found something else as well:
From the remote site, i could not bring up the computer's shares using Start -> Run "\\192.168.9.100"
Nor could the computer bring up my laptop's shares by the same method. I guess a successful ping does not a complete connection make...
So... anyone know how to troubleshoot gateway-to-gateway VPN connections between Netgear FVS114 Routers?
SOLUTION
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ASKER CERTIFIED SOLUTION
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that is certainly okay with me. I am glad you got it worked out.
Cheers
Cheers
ASKER
As for the second suggestion, I just now logged on to that computer and ran the same trace to the local HandPunch twice. the first time the computer's outgoing port was 1364 and the second time was 1365. Both were successfull. Outgoing ports are usually just used in sequence right? and it's only incoming (listening) ports that are specific?
The VPN tunnell doesn't appear to have any settings that would block any communications, but i'll dig deeper.
Thank you A2the6th!