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exchange 2010, outlook 2007 cannot download offline address book error: 0x8004010F

Hi all,

i had an address book problem previosuly with outlook 2003 which was solve in this question

https://www.experts-exchange.com/questions/25886768/outlook-2003-users-cannot-download-OAB-only-2007-users.html
by using: Get-MailboxDatabase | Set-Mailboxdatabase -offlineAddressBook "\Default Offline Address Book"

but since then, i dont think that older problem has anything do with it, becuase if i recall 2007 worked fine downloading the OAB then all of a sudden now it doesnt get it

anyone have any ideas/ solutions to try, ive tried

adding domain users to IIS OAB folder
adding autodiscover.domain.local to point to exchange in DNS

thanks

Akhater

1. any errors returned on the client side ?
2. any proxy settings in your Internet Explorer?

awilderbeast

ASKER

error 0x8004010F comes from the outlook client

no proxy settings no

Akhater

if you run test email configuration test from outlook can you paste the resultant xml file ?

are the computers joined to the domain ?

awilderbeast

ASKER

where is the test config, in 2007?

yeah joined to domain

Akhater

CTRL + Right Click on the outlook icon in your system tray

awilderbeast

ASKER

it doesnt produce any xml

i need to turn it on anywhere?

Akhater

the last tab contains text copy paste it

awilderbeast

ASKER

no its empty :S
Capture.PNG

Akhater

log tab ?

awilderbeast

ASKER

yeah lots in there i cant copy it though, ill do lots of screens for you

domain.org resolves to internal web server (local address)
mail.domain.org resolves to exchange server (local address)
autodiscover resloves to exchange server (local address)
ch-ex.domain.local resloves to exchange server (local address)

thanks
Untitled-1.jpg

Akhater

Obviously you have a problem with your autodiscover services your SCP is going wrong.

can I ask you to do this one more time but to select only autodiscover? uncheck smart check and secure smart guess.

it would really reduce the clutter for me to read

Thanks

awilderbeast

ASKER

well this is a hell of alot smaller :)

auto.PNG

Akhater

ok as you can see your SCP entry is timing out with error 500 so is your autodiscover entry

So, in short, the problem seems to be IIS and the autodiscover virtual directory

you said "ch-ex.domain.local resloves to exchange server (local address)"

in IIS of your exchange server can you see a /autodiscover virtual directory ?

you are doing this test from inside your lan right ?

awilderbeast

ASKER

yeah im testing inside the lan, i can see autodiscover dir in IIS yes

looked at the permissions, authenicated users are on there, if that helps

cheers

SOLUTION

Akhater

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awilderbeast

ASKER

heres the repsone after ive logged in as domain\myname (im admin)

<?xml version="1.0" encoding="utf-8" ?>
- <Autodiscover xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
- <Response>
- <Error Time="09:43:25.4244874" Id="896534939">
<ErrorCode>600</ErrorCode>
<Message>Invalid Request</Message>
<DebugData />
</Error>
</Response>
</Autodiscover>

awilderbeast

ASKER

ive sorted it!

was googling autodiscover xml errors and found i needed to have annonymous access disabled on iis under autodiscover, then my proxy was blocking some users so sorted that out too

its all good now :) fixed!

ASKER CERTIFIED SOLUTION

Akhater

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awilderbeast

ASKER

answer to question is in my post, but couldnt of found it without your help

thanks :)

bugs-it

hello i ahve the same problem with outllok 2007 hello i try to change the annonymous access disabled nothing change

PEbuilder

had the same problem with my 2010 server and 2007 clients. Removing anonymous access in IIS on autodiscover and OAB fixed the problem.