Faulting application msxml3.dll - "Internet Explorer has encountered a problem and needs to close..."

Published on
11,363 Points
1 Endorsement
Last Modified:
This very simple solution applies to a narrow cross-section of the "needs to close" variety.
In this case, the full message in Event Viewer was in applog, Event ID 1000:

Faulting application iexplore.exe, version 8.0.6001.18702, faulting module msxml3.dll, version 8.100.1052.0, faulting address 0x000a1425

Original message was in French:
Application défaillante iexplore.exe, version 8.0.6001.18702, module défaillant msxml3.dll, version 8.100.1052.0, adresse de défaillance 0x000a1425

My user was on a fully patched Windows XP SP3 PC. One Windows update had been installed the previous evening, KB973904. Uninstalling it sped up IE performance, but did not solve the problem of the error message.

Uninstalling and reinstalling IE restored functionality to the user's web-based applications (some Flash and Java), but the error message still appeared when opening a session in the web-based app.

Solution: the error message was ultimately eliminated by going into Add/Remove Programs and repairing MSXML 4.0 SP2 (KB954430).

Hope this helps someone else out!

Featured Post

Cloud Class® Course: Microsoft Windows 7 Basic

This introductory course to Windows 7 environment will teach you about working with the Windows operating system. You will learn about basic functions including start menu; the desktop; managing files, folders, and libraries.

Join & Write a Comment

The viewer will learn how to create a normally distributed random variable in Excel, use a normal distribution to simulate the return on an investment over a period of years, Create a Monte Carlo simulation using a normal random variable, and calcul…
The viewer will learn how to create two correlated normally distributed random variables in Excel, use a normal distribution to simulate the return on different levels of investment in each of the two funds over a period of ten years, and, create a …

Keep in touch with Experts Exchange

Tech news and trends delivered to your inbox every month