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HP Color Laserjet 5550 Image Transfer Kit replacement problem

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Thomas Zucker-Scharff
Veteran in computer systems, malware removal and ransomware topics.  I have been working in the field since 1985.
When I recently replaced my image transfer kit on my office HP color laserjet 5550dn printer, I had a slight problem.  The left bracket that holds the transfer kit got stuck in the upright locked position instead of being at a 45 degree angle facing out (as the instructions say it is supposed to be).  

You can see this easily in figure 7 on this page:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=130&prodSeriesId=409994&prodTypeId=18972&objectID=bpl12208
(The above is a copy of the instructions that come with the Image Transfer Kit. Note the small circle on the left.)

I ended up calling technical support (luckily I had a service agreement, otherwise the call - productive or not - would have cost $39) and the technician there was very helpful.  Here is the highly technical solution he gave me that worked.

Warning: This worked fine for me with a delicate touch and patience. I take no responsibility for the way you approach the same problem

Get a flatheaded screwdriver with a relatively long handle and not too wide a head.

Stick the head of the screwdriver in between the silver axle/bar and the front of the left bracket/cup with which you are experiencing difficulty.

Move the screwdriver (and in turn the bracket) back and forth with with enough tension to move it but not enough to break it. (this takes about 3 minutes)

At this point your locked bracket should be unlocked and at a 45 degree angle.  Now you can put the new transfer kit in without difficulty.

This information should be in the instructions.  The technician said that this happens so often that he had taken a picture of how to do this last week so he could send it to customers when they called.  I also found several references to this problem on the web when I was looking around for a solution on how to fix this without breaking the printer.

HP tech support was very helpful in this case.  But since this seems to be a rather common occurrence, I suggested there should be something on their webpage.
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3 Comments
 

Expert Comment

by:cheri furby
Do you have a photo or video showing how to do this?
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Expert Comment

by:Kim L
This worked for me but the instructions are a bit confusing, so I want to clarify in case others face the same problem...

You stick the screwdriver IN the ACTUAL bracket/cup (not on the sides or anything). The motion of moving the screwdriver going back and forth moves the bracket little by little (hence the 3 min time), away from the upright position and closer to a 45-degree angle.

Hope that helps!
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Expert Comment

by:J Chapa
If you want to avoid the possibility of damaging the left bracket that holds image transfer kit I recommend the following. It's fast, painless and will not damage the left bracket. Since I will not be utilizing the old image transfer kit I removed the four screws that hold the left side faceplate in place. I then removed the left side completely with rollers and unsnapped each roller or just twist them up and they will come off. I removed the belt for each roller and set roller and belts aside. I then used the left face plate from the old image transfer kit to bring the stuck left bracket down.  I slid the blue lever up to unsnap the faceplate off and placed my new image transfer kit in place. Process to remove the 4 screws and rollers was less than 5 minutes and I didn't need to worry about breaking something in the left bracket. Hope this helps someone. Video here
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