A very common problem I get from the average user is they have an issue with viruses, malware, and spyware. There are numerous articles out there on how to remove viruses and over the course of time I have developed my own little method that has worked out for me with a great percentage of success. I have been removing viruses, malware, and spyware pretty much ever since I became a technician and here is my method.
Perform a System Restore: Boot up in safe mode with command prompt.
Type rstrui.exe and restore your computer to a few days ago.
Restore the system to a date before the infection occurred or was 1st noticed.
Virus Removal Tools
Download the Following Tools
Run the tools in this order
2) RogueKiller (scan, fix host, fix proxy, fix dns)
3) Adwcleaner: (Scan, Clean)
4) Malwarebytes: (download all updates and run a full scan)
Boot Sector Virus
If you have trouble since some viruses cannot be detected in Windows (Boot Sector). You can burn a bootable antivirus to scan your system before loading windows.
Burn the Image out to disc or load onto a bootable flash drive. Run a scan, delete viruses, and reboot.
This is a nasty virus that encrypts your files and demands payment to decrypt those files. At this time there is no method of decrypting the files and only way of getting your data back is from the following options.
1) Restore files from backup (having a backup is always advised)
2) **Use at Own Risk** is to pay the ransom. Some cases have reported roughly a 2 - 4 hours for the decryption process while others state the decryption failed so they lost money regardless.
Methods of handling the Crypto-Locker can be found here: Crypto-Locker Guide
At this point if none of the above worked to resolve the issue, I take a backup of the data and do a wipeout and reinstall of the operating system (can't win every battle). In essence you have spent an hour or so to remove the virus and typically a wipeout and reinstall + data transfer only takes about 1 1/2 to 2 hours.
Recommend loading an antivirus and scanning data before transfering it back onto the fresh install to prevent a possible chance of transfering the virus/malware back onto your system.
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