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PaperPort 14 - Free Upgrade to Version 14.5

Joe WinogradDeveloper
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I. Introduction

In a previous article (now deprecated), I discussed how to upgrade — at no cost for licensed users — Nuance's PaperPort Version 11 (hereafter, PP11) and PaperPort Version 12 (PP12) to the latest "point" releases, namely, 11.2 and 12.1. At the time of that article's publication, PP11 and PP12 were the two latest versions. Now the latest version is PP14 (yes, Nuance was superstitious and skipped 13), and its latest "point" release is 14.5.

I decided that adding PP14 to the previous article would result in a long, unwieldy article. In addition, a user of one version is not going to be concerned about the other two versions, so I decided to create three separate articles for PP11, PP12, and PP14 users. This is the PP14 one.

The earlier point releases of PP14 — 14.0, 14.1, 14.2 (there was not a public release for either 14.3 or 14.4) — are known to have bugs that were fixed in 14.5. This article provides links to 14.5, as well as other useful information on upgrading.

Article Update on 18-Apr-2020: Last year, Kofax acquired the Document Imaging Division of Nuance, which included PaperPort. I discuss this in an EE article and video:

Free in-place upgrade of Nuance PaperPort Professional 14.5 to Kofax PaperPort Professional 14.7
Free upgrade of Nuance PaperPort Professional 14.5 to Kofax PaperPort Professional 14.7

As a result of the acquisition, some of the links in this article were broken because they changed from the Nuance domain to the Kofax domain. This article update fixes those links.

II. Comparison of Standard and Professional Editions

For PP14, there are two consumer editions – Standard and Professional. The feature comparison matrix is available in the Files section of this PaperPort wiki:
http://sites.google.com/site/wikipaperport/files

Here is a direct link to the PDF:
Comparison Matrix of PP14 Standard and PP14 Professional

III. Links to Downloads

The links are to a direct download of the upgrades for PP14.5 Standard and Professional. Beware the size — both are very large:

PP14.5 Standard (420,440,392 bytes)
http://supportcontent.kofax.com/paperport/14/PaperPort%2014.5%20Standard.exe

PP14.5 Professional (663,415,112 bytes)
http://supportcontent.kofax.com/paperport/14/PaperPort_14.5_Professional.exe

IV. Uninstallation Procedure

IMPORTANT: Make sure you are connected to the Internet during this entire process so the Nuance Activation Server can do its thing, thereby retaining your activation.

For PP14.5, there have been numerous improvements in the installer, one of which is to detect the existence of an earlier PP14 version and automatically uninstall it before installing PP14.5:

PP14.5-installer-detected-previous-versi
So Nuance intended manual uninstall procedures not to be needed for PP14.5. However, there's a bug in the PP14.5 installer — it does not uninstall the PaperPort Image Printer — so you must do that one manually. If you don't uninstall the PaperPort Image Printer manually, the PP14.5 installer will not install the new one — it will leave the old one installed:


PP14.5-old-PP-Image-Printer.jpg
You should use the standard Windows manual procedure to uninstall the PaperPort Image Printer, that is, via Control Panel>Add or Remove Programs in XP and Control Panel>Programs and Features in Vista, W7, W8. If you have PDF Converter, that should also be uninstalled before installing the upgrade (and it requires a separate uninstall).

Another improvement in the PP14.5 installer is that it detects your scanning profiles and offers to keep them:


PP14.5-save-scanning-profiles.jpg
If you select No, the installer will overwrite your customized scanning profiles file with a standard file. You will lose all of the work that you put into creating your custom scanning profiles. So be sure to select Yes if you've created/edited scanning profiles.

For further information, here is the Nuance PaperPort knowledge base article regarding uninstallation:
Manual uninstall instructions for PaperPort 14

However, that article was written before PP14.5 was released, and with the improvements in the PP14.5 installer, much of that article is obsolete.

V. Remover Tool

Nuance recommends the standard Windows uninstallation procedure, as described in the section above (which is what the PP14.5 installer does first). However, if your uninstallation is problematic, Nuance provides a free Remover Tool that does a more thorough job of removing all traces of a PP14 installation. Here is the link:
PP14 Remover tool

VI. Installation Procedure

IMPORTANT: As with uninstallation, make sure you are connected to the Internet during the installation process so the Nuance Activation Server can do its thing.

After proper uninstallation, the next step is to install the upgrade. Each PP14.5 link is to a self-extracting ZIP file (an EXE). There is a check-box that defaults to running "AUTORUN.exe" after unzipping — leave it checked, so that running the downloaded EXE file will result in running the installer.

The PP14.5 installer will install PP14.5, PDF Create, PDF Viewer Plus, and PP Image Printer. Also, it gives the option of installing the Nuance Cloud Connector:


PP14.5-Nuance-Cloud-Connector-option.jpg
You will need to reinstall PDF Converter separately (if you have it and you uninstalled it).

VII. Flexera's FlexNet Connect Common Software Manager

Nuance uses a Flexera product called FlexNet Connect Common Software Manager to manage updates/upgrades. Many, if not all, Nuance software installations also install this product. I do not like it, as I find it to be an invasive product that does not work well and has some undesirable side-effects.

If you like FlexNet Connect, skip to the next section in this article. If you don't like it, but haven't been able to figure out how to uninstall it, keep reading. It intentionally does not create an uninstaller, so you can't uninstall it from Programs and Features. To uninstall it, you need to download their uninstaller, which is here:
http://support.installshield.com/kb/files/Q112918/SoftwareManagerUninstall.exe

I keep this handy. Every time I see it come onto my system from some software installation, I uninstall it.

VIII. Scanning Problems

If you have scanning problems after updating to PP14.5, then you should install the free PP14 Scanner Connection Tool. Please see this EE article that explains how to do it:
PaperPort 14 Scanner Connection Tool - Fix Scanning Problems in PaperPort 14

Although Nuance developed the software for Windows 8, users have reported that it fixes PP14 scanning problems in other versions of Windows. I personally use it in Windows 7 and Windows 10.

That's it – happy upgrading to PaperPort 14.5! 

Article Update: Subsequent to the publication of this article, Nuance released Patch 1 for PaperPort 14.5. Here is another EE article that explains how to get Patch 1 at no cost:
How to install the Patch 1 update for PaperPort 14.5

This is an important patch, as PP14.5/Patch1 is currently the only version of PaperPort that is "Windows 10-compliant" (Nuance's term). So if you are having any problems with PP14.5 in W10, Patch 1 should be your first step (but I also recommend Patch 1 even if you are not running W10). Other Tips for fixing issues with PaperPort in W10 are discussed in another EE article:
PaperPort 14 in Windows 10 - A First Look

If you find this article to be helpful, please click the thumbs-up icon below. This lets me know what is valuable for EE members and provides direction for future articles. Thanks very much! Regards, Joe
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Joe WinogradDeveloper
CERTIFIED EXPERT
50+ years in computers
Development•Sales
CIO•Document Imaging
EE — FELLOW 2017
MVE 2015,2016,2018
RENOWNED 2018,2019
CERTIFIED GOLD 2020

Comments (97)

Joe WinogradDeveloper
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Commented:
Hi Lee,

You're very welcome.

> the native PaperPort Printer

I presume that you mean the PaperPort Image Printer.

> I will probably purchase from the beginning the NuancePDF writer

I don't think that you can purchase the Nuance PDF print driver separately...it is installed as part of Nuance's Power PDF product. But there's some real confusion in the naming of Nuance's PDF print driver (other than the PaperPort Image Printer, which is clear and unique). Nuance PDF in Power PDF is "Powered by Zeon DocuCom". But Nuance PDF Create 7, which is sometimes called ScanSoft PDF Create, also shows DocuCom PDF Driver and Zeon Corporation in Properties. Furthermore, there's a DocuCom PDF Driver as part of Nuance PDF Create 7 and it uses the same driver (in fact, these will be grouped together because of the printer consolidation feature). PP14.5 Pro installs PDF Create 7 and my experience is that its print driver (ScanSoft PDF Create, aka DocuCom PDF Driver) works fine...that's what I switch folks to when PaperPort Image Printer doesn't work. I think you'll be fine on this front with PP14.5 Pro.

> link to purchase outright the 14.5 Pro version

I've heard that the download from the Nuance shop (which uses Digital River) is now 14.5, but I'm not sure (haven't done it myself). I just sent an email to my Nuance Tier 3 technical support contact asking him about that and will let you know if and when I hear back from him. I have found three different prices at the Nuance shop for, seemingly, the same PP14 Pro. Here's the one with the best price:

https://shop.nuance.com/store?Action=custom&Env=BASE&Locale=en_US&SiteID=nuanceus&cvokeywordid=32831&cvosrc=rlsa.Google.paperport+professional&gclid=EAIaIQobChMIrNu_s_mo4gIVh4nICh1lIgI8EAAYASABEgKdofD_BwE&pbpage=PaperPort-Pro&utm_source=Google-SL&utm_term=paperport+professional

For just 70 bucks (with a 30-day, money-back guarantee to boot), give it a shot to see if it is 14.5. Being a Digital River download, I think it is, but, as I already said, I'm not sure.

> I will stick with a new local server equipped with all SSD drives

Good call!

Regards, Joe

Update: I heard back from my Nuance contact. He said that the download is 14.5 and that the updater will prompt the user to download Patch 1 after installing.

Commented:
Thanks a million, again, Joe. This is great information. I will purchase the software once I have everything squared away with my clients on the decisions that they need to make regarding the direction they want to go with the entire project of replacing their systems. I will look for your update on the answer from Nuance support on the purchase of Pro 14.5. And of course, once i get going with this project, I will make sure to come back and provide updates for you, and everyone reading this thread. Thank you so much.
Lee
Joe WinogradDeveloper
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Commented:
Lee,
Our posts just crossed. I was adding the edit to my previous post as you were entering yours. When you refresh the page you'll see the reply from Nuance. Thanks in advance for your future updates on the project...always great to get such feedback! Regards, Joe

Commented:
Excellent news, Joe. You managed to save me one big headache for this project. Now I got to deal with the rest of them. Thanks a lot again for your help and information. I will make sure to come back and post an update when I will do this project in a few couple of months (I hope). Lee
Joe WinogradDeveloper
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Commented:
Best of luck on the project! Looking forward to your updates.

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