Windows advanced troubleshoot using DART (Diagnostic and Recovery Toolset)

Manjunath SulladTechnical Consultant
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Updated:
The Diagnostic and Recovery Toolset (DART) is used to troubleshoot and repair Windows 7 and later operating systems, including Windows 2008 and R2 64-bit servers.  More information about DART can be found at http://technet.microsoft.com/en-us/windows/jj190826.aspx.   

Versions:
DART 7.0: Windows 7, Windows Server 2008 R2
Latest version of DART: 8.1: Windows 8.1 and 2012 R2.

You need to customize the DART / ERD ISO images by updating drivers / Debug tools etc. Once you have this image, mount this ISO image to defective Virtual machine or Physical server (try connecting Remote consoles like DRAC /iLO / Vcenter).

Boot server from mounted ISO (Boot from CD / DVD option you need to select)

You need to wait until Windows loads the boot files.
Win-Load-Screen.jpgClick on “Yes” to initiate network connectivity in the background.

DART-Network.jpg
Click on “Yes” to Remap the drive letters.
DART-Map-drives.jpgClick Next to continue. Select the Operating system from below screen and click on “Yes”.

DART-OS-Selection.jpg
Below image shows for Windows Server 2003 / Win XP

DART-2003-OS.jpg
You need to click on Microsoft Diagnostics and Recovery Toolset.

DART-Selection-Window.jpg
You will get below screen which contains all the troubleshooting tools, Based on your problem you need to select the tools,

DART-Home.jpg
Most of the Reboot or OS problems are loading issues, or there might be a problem with Services / Drives, Click on Computer management to get services window. You can select the Problematic service and disable that service / Driver.

DART-Computer-Management.jpg
Close all the dialog boxes until you can get to the “Shut Down” button.  Reboot the server.


Other DART tools information

DISK COMMANDER:
The Disk Commander can be used to salvage or repair partitions, or volumes and even repair MBR

TCP/IP CONFIG:
The TCP/IP Config utility helps you to display and set a TCP/IP configuration. To enter IP address configurations.

HOTFIX UNINSTALL:
This removes hotfixes or service packs from a system that fails to boot.

SFC SCAN:
This helps you check system files, dlls and repair any that are corrupt or missing.

STANDALONE SYSTEM SWEEPER:
The Standalone System Sweeper utility helps detect malware or other unwanted software, and alerts you to potential risks

REMOTE CONNECTION:
Remote connection helps us to get in to any remote desktop or set up any remote connections.

Further References:
 
  1. Test the DART functionality in Microsoft Virtual labs: http://technet.microsoft.com/en-us/virtuallabs
  2. Learn More about DART: http://technet.microsoft.com/en-us/windows/jj190826.aspx
  3. DART deployment Guide: http://www.microsoft.com/en-us/download/details.aspx?id=35494
  4. Previous release / Reference / Explore: http://technet.microsoft.com/en-us/windows/hh826071.aspx
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Comments (2)

CERTIFIED EXPERT
Distinguished Expert 2019

Commented:
Hi Manjunath Sullad.

I think you should add
-how to aquire Dart (as far as I can see, only volume license customers get it, right?)
-That additional steps are needed to use it on encrypted hard drives (manage-bde on the command line can unlock the drive if bitlocked, but what do we do for drives encrypted with something else if we don't want to decrypt it first)
Manjunath SulladTechnical Consultant

Author

Commented:
Hi McKnife,

Thanks for suggestions; I will update this article with above recommendations.

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