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Windows advanced troubleshoot using DART (Diagnostic and Recovery Toolset)

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The Diagnostic and Recovery Toolset (DART) is used to troubleshoot and repair Windows 7 and later operating systems, including Windows 2008 and R2 64-bit servers.  More information about DART can be found at http://technet.microsoft.com/en-us/windows/jj190826.aspx.   

Versions:
DART 7.0: Windows 7, Windows Server 2008 R2
Latest version of DART: 8.1: Windows 8.1 and 2012 R2.

You need to customize the DART / ERD ISO images by updating drivers / Debug tools etc. Once you have this image, mount this ISO image to defective Virtual machine or Physical server (try connecting Remote consoles like DRAC /iLO / Vcenter).

Boot server from mounted ISO (Boot from CD / DVD option you need to select)

You need to wait until Windows loads the boot files.
Win-Load-Screen.jpgClick on “Yes” to initiate network connectivity in the background.

DART-Network.jpg
Click on “Yes” to Remap the drive letters.
DART-Map-drives.jpgClick Next to continue. Select the Operating system from below screen and click on “Yes”.

DART-OS-Selection.jpg
Below image shows for Windows Server 2003 / Win XP

DART-2003-OS.jpg
You need to click on Microsoft Diagnostics and Recovery Toolset.

DART-Selection-Window.jpg
You will get below screen which contains all the troubleshooting tools, Based on your problem you need to select the tools,

DART-Home.jpg
Most of the Reboot or OS problems are loading issues, or there might be a problem with Services / Drives, Click on Computer management to get services window. You can select the Problematic service and disable that service / Driver.

DART-Computer-Management.jpg
Close all the dialog boxes until you can get to the “Shut Down” button.  Reboot the server.


Other DART tools information

DISK COMMANDER:
The Disk Commander can be used to salvage or repair partitions, or volumes and even repair MBR

TCP/IP CONFIG:
The TCP/IP Config utility helps you to display and set a TCP/IP configuration. To enter IP address configurations.

HOTFIX UNINSTALL:
This removes hotfixes or service packs from a system that fails to boot.

SFC SCAN:
This helps you check system files, dlls and repair any that are corrupt or missing.

STANDALONE SYSTEM SWEEPER:
The Standalone System Sweeper utility helps detect malware or other unwanted software, and alerts you to potential risks

REMOTE CONNECTION:
Remote connection helps us to get in to any remote desktop or set up any remote connections.

Further References:
 
  1. Test the DART functionality in Microsoft Virtual labs: http://technet.microsoft.com/en-us/virtuallabs
  2. Learn More about DART: http://technet.microsoft.com/en-us/windows/jj190826.aspx
  3. DART deployment Guide: http://www.microsoft.com/en-us/download/details.aspx?id=35494
  4. Previous release / Reference / Explore: http://technet.microsoft.com/en-us/windows/hh826071.aspx
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Comment
2 Comments
 
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Expert Comment

by:McKnife
Hi Manjunath Sullad.

I think you should add
-how to aquire Dart (as far as I can see, only volume license customers get it, right?)
-That additional steps are needed to use it on encrypted hard drives (manage-bde on the command line can unlock the drive if bitlocked, but what do we do for drives encrypted with something else if we don't want to decrypt it first)
0
 
LVL 11

Author Comment

by:Manjunath Sullad
Hi McKnife,

Thanks for suggestions; I will update this article with above recommendations.
0

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