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PaperPort 14 in Windows 10 - A First Look

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Joe Winograd, Fellow&MVE
50+ years in computer industry. Everything from development to sales. CIO. Document imaging. EE MVE 2015, EE MVE 2016, EE FELLOW 2017.
PaperPort is among the most important applications that I run on my Windows computers. I use it every day, for nearly all of my document and photo scanning, as well as most of my document and photo imaging, including OCR via its built-in OmniPage capabilities.

Disclaimer before going further: I have no affiliation with Nuance and no financial interest in it whatsoever. I am simply a happy user/customer.

I've been using PaperPort for around 20 years on every version of Windows since Windows 95. With the Windows 10 release date coming up in two days, I thought it would be worthwhile to document my experience with PaperPort on the Windows 10 Technical Preview, including some tips for successful deployment on W10.

First, my experience with the various builds along the way: I did not install PaperPort on the initial Windows 10 Technical Preview of Build 9841, released on 30-Sep-2014. But I installed on every build after that, from 9860 through the current 10240. The platform is physical hardware, not a virtual machine. It is a relatively old laptop with mediocre specs by today's standards:

Intel Core2 Duo T9300 2.50GHz
4GB RAM DDR2 PC5300
Samsung SSD 840 EVO 250GB (with the read performance firmware upgrade)
Intel GMA X3100 Video Memory 256MB
Screen resolution 1280x800

After updating from Build 9841 to Build 9860, I installed the Windows 8.1/64-bit scanning and printing drivers for the Brother MFC-9840CDW and the W8.1/64-bit scanning drivers for the Kodak ScanMate i920. Both installs went fine.

Tip #1
Install the latest scanning drivers (ISIS, TWAIN, WIA, WIA 2.0) from your scanner manufacturer's website, preferably Windows 8.1 drivers until they have W10 drivers, making sure you use the right bit level for the version of W10 that you plan to install, i.e., 32-bit or 64-bit.

I then installed PaperPort 14.5 Professional, as described in this Experts Exchange article:
PaperPort 14 - Free Upgrade to Version 14.5

Tip #2
Run only PP14.5 on Windows 10. It's possible that earlier versions will work, but my advice is not to run any version of PP before 14.5. That said, if any readers try earlier versions of PP14, or even earlier major releases, such as PaperPort 11 and PaperPort 12, please post your results here (yes, Nuance was superstitious and skipped 13).

On all of the builds except one, PP14.5 installed and worked well. The one problematic build was 9926. PP14.5 would not even install on that build. Fortunately, Microsoft fixed the problem in the next build (10041) and it has been fine ever since. If you were unlucky enough to try PaperPort on Build 9926 and gave up on it, don't worry — it works fine on the latest Build 10240, which is the basis of the upcoming official release.

Everything I've tried has worked, including scanning from both a network-connected, all-in-one/multi-function device and a USB-connected scanner. I tested simplex, duplex, ISIS, TWAIN, WIA, WIA2, JPG, PDF Image, and PDF Searchable Image, although not in all combinations. Even the Duplex ADF option came up in the scanning profiles without having to use the Hint Editor.

However, after the first few builds, they started killing the scanning drivers, which I had to reinstall. It became so prevalent, that I made it a part of my standard operating procedure for a new build.

Tip #3
Keep all of your scanning drivers handy — reinstall all of them on Windows 10.

Furthermore, I recommend installing the free PP14 Scanner Connection Tool. Although Nuance pitches this as a fix specifically for Windows 8, users have reported that it fixes scanning problems in earlier versions of Windows, so I decided to try it in Windows 10, and I've had no problems scanning with it.

Tip #4
Install the PaperPort 14 Scanner Connection Tool, as described in Section VIII of the EE article, PaperPort 14 - Free Upgrade to Version 14.5.

PaperPort picked up on the Office 2010 Professional installation, creating Send To Bar icons for Excel, Outlook, PowerPoint, and Word. I tested the Excel and Word ones — both worked perfectly. Indeed, the Send To Bar contains all icons that it should have:

W10-PP14-Send-To-Bar.jpg
PaperPort also picked up on all of my ISIS, TWAIN, WIA, and WIA 2.0 drivers, as shown in this Select Scanner dialog:


W10-PP14-scanning-drivers.jpg
Other successful tests were scanning into a network share and retrieving the scanned files from my production Windows 7 system, printing to the PaperPort Image Printer, doing a Save As to a PDF Searchable Image file, duplicating items, stacking/unstacking items, running FormTyper via drag-and-drop on the Send To Bar (which invoked PDF Viewer Plus), doing copy/paste to the desktop, and many other operations.

In summary, three quarters of a year of testing has given me confidence that PaperPort will work well on Windows 10. If any readers would like me to test a specific piece of PaperPort functionality in Windows 10, post a comment here — I'll be happy to do it.

Article Update: Nuance has issued a statement with respect to product support for Windows 10:
http://nuance.custhelp.com/app/answers/detail/a_id/17901/kw/windows%2010

Note in this Knowledge Base article that it says, "PaperPort 14.5 with Patch 1" is "Windows 10-compliant".

Tip #5
Install Patch 1 for PP14.5, as described in the EE article, How to install the Patch 1 update for PaperPort 14.5.

If you find this article to be helpful, please click the thumbs-up icon below. This lets me know what is valuable for EE members and provides direction for future articles. Thanks very much! Regards, Joe
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20 Comments

Expert Comment

by:Marianne Floor
Thanks!  I had some problem installing Paperport 14.5.  The installation was hanging.  However, stopping the Paperport process with the Windows Task Manager resulted in a successful installation.  Not sure where it was hanging, probably at the end of the installation process since Paperport is working.
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Author Comment

by:Joe Winograd, Fellow&MVE
Hi Marianne,
You're welcome! And thanks to you for the upvote on the article — and for posting your experience with PP14.5 in W10. It's very helpful to hear about the problems that folks run into and what they do to overcome them. I trust that you received my message at the Yahoo PaperPort Group. I'm also involved with the Google PaperPort Group (and its PaperPort wiki), which is devoted to PaperPort and Nuance's other software. Regards, Joe
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Expert Comment

by:GW Morgan
Have you heard anything about an update to 14.5?  14 was released back in 2011.  since then there have been many Dragons and a few PDF programs that have been released? Is Nuance done with the Paperport line?  If so, what is the next best program out there?

Thanks.
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Author Comment

by:Joe Winograd, Fellow&MVE
> Have you heard anything about an update to 14.5?

Nuance released PaperPort 14.5 Patch 1 on 12-Jun-2015. The patch should be available via the Common Software Update Manager (used by PaperPort and other Nuance products). But if the update is not detected by your PP14.5, here are direct download links:

Professional
http://supportcontent.nuance.com/paperport/14/14_5/Patch1/Patch1__PP14UPRO_13264__v4.exe

Standard
http://supportcontent.nuance.com/paperport/14/14_5/Patch1/Patch1__PP14USTD_13264__v4.exe

It's important to note that (1) Patch 1 works only for retail versions, not OEM bundles and (2) due to a glitch that has not been fixed yet (but Nuance is working on fixing it), Patch 1 does not work on Nuance's own OmniPage Ultimate bundle.

> Is Nuance done with the Paperport line?

I have no inside information on this, but my opinion (and that's all it is — my opinion) is that Nuance is not done with PaperPort. I believe we'll see a PP15 that is officially supported on Windows 10 — again, that's just my opinion.

> If so, what is the next best program out there?

Nuance is pushing Power PDF hard. It comes in both Standard and Advanced editions. I've published an article and two videos here at EE about the Advanced edition:

Batch Conversion of PDF, TIFF, and Other Image Formats via Command Line Interface to PDF, PDF Searchable, and TIFF

Bates Stamping/Numbering of PDF Files with Power PDF Advanced

Convert Scanned Image-Only PDF Files to PDF Searchable Image Files via OCR with Power PDF Advanced

Regards, Joe
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Expert Comment

by:Dana Kimbrough
Thank you Joe!  Like you, I use PaperPort more than any other program, and have since version 4 in the 90's.  I am using PaperPort 12 on an old Windows 7 laptop.  I am anxious to replace it with a new machine with Windows 10, but I have been waiting for a new Paperport 15 before I buy my new laptop.  If Nuance doesn't come out with it soon at least now I know that 14.5 will work with Windows 10.
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Author Comment

by:Joe Winograd, Fellow&MVE
You're welcome, Dana. I'm hoping for a PP15 (or maybe just PP14.6) that Nuance certifies and officially supports for W10. It's even possible that Nuance would certify PP14.5 for W10. I'll post here as soon as I learn anything official from Nuance about PP in W10. In the meantime, there's been some discussion about it in the Google PaperPort Group (and its PaperPort wiki). You may want to check in on that. Regards, Joe
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Author Comment

by:Joe Winograd, Fellow&MVE
In a comment above, I mentioned that the Patch 1 update did not work with the PaperPort Professional 14.5 that is included with Nuance's own OmniPage Ultimate bundle. I am pleased to report that Nuance has finally fixed this, although there is still a glitch in the process such that, in some cases, the Common Software Update Manager does not perform the update, even though it detects its existence. The solution, once again, is to get the installer from a direct download link. I just published an article here at EE explaining the method:
How to install the Patch 1 update for the PaperPort Professional 14.5 bundled with OmniPage Ultimate

The article also shows a list of the support tickets that Patch 1 fixes. Regards, Joe
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Expert Comment

by:Andrea Carli
Hi, I have a 'strange' problem on my PC running for years Paperport 14.5 on Windows 7 Pro, one day when launch it report an application error and close immediately.

I tryed several way (remove-reinstall following Nuance guides, user change, ecc.), but nothing happen good.

Then I format my PC installing Windows 10 Pro 1803 (latest version) but installing Paperport 14.5, with or without the presence of other windows programs I use, don't give a solution, the program start the splash screen and close immediately (windows in the events list report an errore on the application).

I installed the program on another Windows 10 Pro PC previously updated to build 1803 and it work great on it!

After two week of test and retrying, when I was decided to contact the Nuance customer help directly, I found casually the solution!

In the registry there is an option that cause the crash:

[HKEY_CURRENT_USER\Software\ScanSoft\PaperPort\PaperPort User Preferences]
"BrowserSelected"="Mozilla Firefox"

In my PC (and in the one in witch Paperport work) this parameter was set so, that is correct since I use this program as default to navigate the web.

I change it to 'Internet Explorer' and BANG Paperport start normally and work!

If I retype the old setting (or it is done by Paperport itself according to Windows Default Apps parameter change by user....), Paperport won't start again!

The strange thing is that on the other PC this parameter is still set to 'Mozilla Firefox' and Paperport work on it!

Hope my solution will help some other users.
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Author Comment

by:Joe Winograd, Fellow&MVE
Hi Andrea,
Thank you for joining Experts Exchange today and reading my article — Welcome Aboard! Thanks, too, for your extremely interesting comment. I've been involved with PaperPort and the worldwide PaperPort community for around 25 years, and this is the first I've heard of this issue. I really appreciate learning new ways to solve PaperPort problems, so thanks for taking the time to write up this idea.

I just checked my PP14.5 on a W7 system and it shows Mozilla Firefox in that key, same as yours. I then checked PP14.5 on a W10 system and it shows Microsoft Internet Explorer, not just Internet Explorer, although Microsoft Edge is the default web browser on that system.

I'm going to do some research and experimentation on this — it's a fascinating issue. I'll post back here if I make any interesting discoveries on it. Thank you very much for bringing it to my attention. Regards, Joe
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Expert Comment

by:Andrea Carli
Hi Joe,

just some clarifications on the problem:

- I use Windows 7/10 Pro an Paperport 14.5 Pro in Italian language;
- Paperport Pro I tested, after the Patch 1 update come in two versions depending on the serial of the program: digital licence went updated to v.14.5.15168.1450 (the one I use now), while package licence went update to v.14.5.15451.1609;
- I put the string 'Internet Explorer' instead of the 'Mozilla Firefox' directly in the registry key, if I change default browser in Windows Default App Settings seems not to change that value.

Regards,
Andrea
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Author Comment

by:Joe Winograd, Fellow&MVE
Thanks for the clarifications, Andrea. I don't know the difference between 14.5.15168.1450 and 14.5.15451.1609 — I'll try to find out from my Nuance contacts.

What happens if you put in "Microsoft Internet Explorer" instead of "Internet Explorer"?

What is the BUILDID? You can find that via Help>About.

Regards, Joe
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Expert Comment

by:Andrea Carli
"What happens if you put in "Microsoft Internet Explorer" instead of "Internet Explorer"?"

Nothing different, Paperport starts in both situation. I have installed Firefox v.60.0.1. After Paperport give the error (only close the splash screen) I read in the windows WER data that modules that focus the 'unknow' error was: SCCDA.DLL (located in C:\Program Files (x86)\Nuance\Paperport\Inso\), and the file WININET.DLL that is located either in C:\WINDOWS\SYSTEM32\ and C:\WINDOWS\SYSWOW64\ dir; this DLL result updated by Windows on 20/05/2018 (Internet Explorer v.11.0.17134.81 Italian).

"What is the BUILDID? You can find that via Help>About."

Is PP-1308-011-15264-1200 is the same either on stock setup and after patch 1 applied.

Same Windows Files and Firefox are on the other Win10Pro PC in wich PP work without change the registry key, so I think there is somewhat in the hardware that contributes to the error, but I don't update nothing about hardware before it give me the error first time on Windows 7 OS.

The hardware of the PC is:
Mainboard Asrock Z97 extreme6 bios 2.80, 32Gb ram (4x 8Gb Crucial DDR1600 8-8-8-24 2T), CPU i7 4790, VGA Nvidia Quadro K420 1Gb, Lan Intel i218-V (in use) and Realtek PCIE GBe (non connected), Monitor Philips 24" Philips 240B4Q used at resolution 1920x1600 (PP work on it either on Win7 and Win10), also tryed lower resolutions down to 1280x1024), windows scaling 125% (also tryed 100%).
After Windows installing I tryed to installa Paperport with stock drivers, then I updated them to the latest available.
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Author Comment

by:Joe Winograd, Fellow&MVE
> Nothing different, Paperport starts in both situation.

I had a hunch that would be the case. I'll bet if you put "xxxxxx" in there that PaperPort will still start.

> SCCDA.DLL (located in C:\Program Files (x86)\Nuance\Paperport\Inso\)

That's from the Outside In Viewer that Nuance OEMs from Oracle (you can see the credit for it in Help>About). It's getting long in the tooth, so I suppose it could be causing problems with the latest versions of Windows, although I haven't seen that here.

> WININET.DLL

I'm not familiar with that one, but based on the doc at the MS site, it has a ton of functions, so it would be no surprise that a recent update (20-May-2018) could cause grief, especially for an older program like PaperPort.

> Is PP-1308-011-15264-1200 is the same either on stock setup and after patch 1 applied.

No, it's different on a stock setup from one that has Patch 1 applied. Another one of my EE articles documents the BUILDID values:
How to install the Patch 1 update for PaperPort 14.5

As you can see at that article, your BUILDID indicates that it is a retail version of PaperPort 14.5 Professional with Patch 1 installed (without Patch 1, it would be PP-1308-011-13264.1829).

> Same Windows Files and Firefox are on the other Win10Pro PC in wich PP work without change the registry key, so I think there is somewhat in the hardware that contributes to the error, but I don't update nothing about hardware before it give me the error first time on Windows 7 OS.

Very interesting! Yes, it could be the hardware that contributes to the error, but it could also be something different in the software and/or data and/or metadata environment.

> The hardware of the PC is

Certainly a very capable box! I don't see anything problematic in there, although there could be something that gives PaperPort trouble.

> then I updated them to the latest available

Good idea. I have found PaperPort to be very sensitive to the drivers and, over the years, have noted that it does better with the latest-and-greatest drivers. Regards, Joe
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Expert Comment

by:Andrea Carli
> I'll bet if you put "xxxxxx" in there that PaperPort will still start.

Yes, start with everything except "Mozilla Firefox" :)

>> Is PP-1308-011-15264-1200 is the same either on stock setup and after patch 1 applied.
>No, it's different on a stock setup from one that has Patch 1 applied.

Sorry, I read some notes I write on a paper, since I don't sign the two Build I think there was the same.
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Author Comment

by:Joe Winograd, Fellow&MVE
> Yes, start with everything except "Mozilla Firefox" :)

Thanks for confirming!
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Author Comment

by:Joe Winograd, Fellow&MVE
Hi Andrea,

A quick note to let you know that I included your idea in my latest Experts Exchange article:
What to do when PaperPort crashes, hangs, or fails to start

As you can see, I sent kudos your way in the article, and want to do it here, too — Thank You!

Regards, Joe
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Expert Comment

by:Andrea Carli
Hi Joe, I noticed that even Nuance support now know the fix since one of my customer experience the problem last friday and call the Nuance technical support of Italy, they provide him the solution I found!

Today one other customer call me reporting the same problem, seems it's becoming a global problem!

I read your article and have just to point that there is not due to Firefox 61.0 update since when it happen to me I was using 59.xx or 60.xx (don't remember), furthermore I think (I don't remember well) I did a test even without having Firefox installed, but I can not confirm it.

From this fact I must note that Nuance no longer develops the Paperport software, because in this case it could have released an update of the program, but now it is 5 years that it does not.

I have not seen on the market programs that have the functions of editing PDF files like Paperport, and it is a pity that this technology is thrown away this way!
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Author Comment

by:Joe Winograd, Fellow&MVE
Hi Andrea,

> I noticed that even Nuance support now know the fix since one of my customer experience the problem last friday and call the Nuance technical support of Italy, they provide him the solution I found!

Very interesting! I don't have any reports from here in the U.S. (or, for that matter, anywhere else) that Nuance is even aware of the problem, let alone the fix.

> seems it's becoming a global problem!

Yes, I think it's going to be an epidemic!

> when it happen to me I was using 59.xx or 60.xx (don't remember)

That's the first report of anything other than 61.0 that I've heard — fascinating!

> I think (I don't remember well) I did a test even without having Firefox installed, but I can not confirm it.

I didn't get that result here. I just ran the following test on W10 Pro 64-bit, Version 1803, build 17704.1000, 28-Jun-2018:

• Firefox NOT installed
• BrowserSelected contains Microsoft Internet Explorer
• PP14.5 Pro Patch1 works
• Changed BrowserSelected manually to Mozilla Firefox
• PP14.5 Pro Patch1 works
• Installed Firefox 61.0 64-bit
• BrowserSelected stayed Mozilla Firefox
PP14.5 Pro Patch1 fails — splash screen, then nothing
• Changed BrowserSelected manually to xxx
• PP14.5 Pro Patch1 works

> From this fact I must note that Nuance no longer develops the Paperport software, because in this case it could have released an update of the program, but now it is 5 years that it does not.

Yes, many folks are reaching that conclusion, especially with the recent release of Power PDF V3, which came relatively quickly on the heels of V2.0 and V2.1, which themselves came relatively quickly after V1.0, V1.1, and V1.2. In summary, there have been three major releases and three minor (single decimal point) releases of Power PDF in the past four years, as well as at least three hotfixes that I'm aware of (14357.100, 14508.100, 16115.2100). During that same time, there have been zero...yes, zero...PaperPort releases! No majors, no minors! PP14.5 was released in Q1 of 2013 and, more than five years later, that's where we still are. The only enhancements during the past 5+ years are the PP14 Scanner Connection Tool (Q4 of 2014) and Patch 1 (Q2 of 2015). In fact, we're still in a position where Microsoft Office 2016, released on 22-Sep-2015 — almost three years ago! — is not supported by any version of PaperPort. Totally absurd! Btw, I've been trying to get an "official" statement from Nuance on PaperPort 15 for almost four years (many requests since Q4 of 2014) — no dice!

> I have not seen on the market programs that have the functions of editing PDF files like Paperport, and it is a pity that this technology is thrown away this way!

I'm total agreement! It's a real shame. :(  Regards, Joe
1

Expert Comment

by:Marco Pols
@Andrea Great thanks for the register solution of PaperPort. Already contacted support, but so far no answer. But after three days searching solved the problem. Yeah I'm happy

I have version 14.5   (14.5.15168.1450)
BUILDID PP-1313-011-15264.1154

Windows 10 Pro version 1709

Used the downloads from this topic include the patch. After install changed the register.  The button "get latest updates" don't work. I use Firefox as well Chrome (standard browser)

And as you mentioned the best buy I ever did to manage my PDF files as well.
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Author Comment

by:Joe Winograd, Fellow&MVE
Hi Marco,
Thanks for joining Experts Exchange today and reading my article — Welcome Aboard! As my PP14.5/Patch1 article shows, your BUILDID of PP-1313-011-15264.1154 means that it is PaperPort 14.5 Standard (retail) with Patch1 installed — good news!

> The button "get latest updates" don't work.

Yes, that's the main reason that I wrote the Patch1 article, i.e., because the Common Software Update Manager often does not work. I'm glad that the direct download of Patch1 did work for you. Regards, Joe
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