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PaperPort 14 in Windows 10 - A First Look

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Joe Winograd, Fellow&MVE
50+ years in computer industry. Everything from development to sales. CIO. Document imaging. EE MVE 2015, EE MVE 2016, EE FELLOW 2017.
PaperPort is among the most important applications that I run on my Windows computers. I use it every day, for nearly all of my document and photo scanning, as well as most of my document and photo imaging, including OCR via its built-in OmniPage capabilities.

Disclaimer before going further: I have no affiliation with Nuance and no financial interest in it whatsoever. I am simply a happy user/customer.

I've been using PaperPort for around 20 years on every version of Windows since Windows 95. With the Windows 10 release date coming up in two days, I thought it would be worthwhile to document my experience with PaperPort on the Windows 10 Technical Preview, including some tips for successful deployment on W10.

First, my experience with the various builds along the way: I did not install PaperPort on the initial Windows 10 Technical Preview of Build 9841, released on 30-Sep-2014. But I installed on every build after that, from 9860 through the current 10240. The platform is physical hardware, not a virtual machine. It is a relatively old laptop with mediocre specs by today's standards:

Intel Core2 Duo T9300 2.50GHz
Samsung SSD 840 EVO 250GB (with the read performance firmware upgrade)
Intel GMA X3100 Video Memory 256MB
Screen resolution 1280x800

After updating from Build 9841 to Build 9860, I installed the Windows 8.1/64-bit scanning and printing drivers for the Brother MFC-9840CDW and the W8.1/64-bit scanning drivers for the Kodak ScanMate i920. Both installs went fine.

Tip #1
Install the latest scanning drivers (ISIS, TWAIN, WIA, WIA 2.0) from your scanner manufacturer's website, preferably Windows 8.1 drivers until they have W10 drivers, making sure you use the right bit level for the version of W10 that you plan to install, i.e., 32-bit or 64-bit.

I then installed PaperPort 14.5 Professional, as described in this Experts Exchange article:
PaperPort 14 - Free Upgrade to Version 14.5

Tip #2
Run only PP14.5 on Windows 10. It's possible that earlier versions will work, but my advice is not to run any version of PP before 14.5. That said, if any readers try earlier versions of PP14, or even earlier major releases, such as PaperPort 11 and PaperPort 12, please post your results here (yes, Nuance was superstitious and skipped 13).

On all of the builds except one, PP14.5 installed and worked well. The one problematic build was 9926. PP14.5 would not even install on that build. Fortunately, Microsoft fixed the problem in the next build (10041) and it has been fine ever since. If you were unlucky enough to try PaperPort on Build 9926 and gave up on it, don't worry — it works fine on the latest Build 10240, which is the basis of the upcoming official release.

Everything I've tried has worked, including scanning from both a network-connected, all-in-one/multi-function device and a USB-connected scanner. I tested simplex, duplex, ISIS, TWAIN, WIA, WIA2, JPG, PDF Image, and PDF Searchable Image, although not in all combinations. Even the Duplex ADF option came up in the scanning profiles without having to use the Hint Editor.

However, after the first few builds, they started killing the scanning drivers, which I had to reinstall. It became so prevalent, that I made it a part of my standard operating procedure for a new build.

Tip #3
Keep all of your scanning drivers handy — reinstall all of them on Windows 10.

Furthermore, I recommend installing the free PP14 Scanner Connection Tool. Although Nuance pitches this as a fix specifically for Windows 8, users have reported that it fixes scanning problems in earlier versions of Windows, so I decided to try it in Windows 10, and I've had no problems scanning with it.

Tip #4
Install the PaperPort 14 Scanner Connection Tool, as described in Section VIII of the EE article, PaperPort 14 - Free Upgrade to Version 14.5.

PaperPort picked up on the Office 2010 Professional installation, creating Send To Bar icons for Excel, Outlook, PowerPoint, and Word. I tested the Excel and Word ones — both worked perfectly. Indeed, the Send To Bar contains all icons that it should have:

PaperPort also picked up on all of my ISIS, TWAIN, WIA, and WIA 2.0 drivers, as shown in this Select Scanner dialog:

Other successful tests were scanning into a network share and retrieving the scanned files from my production Windows 7 system, printing to the PaperPort Image Printer, doing a Save As to a PDF Searchable Image file, duplicating items, stacking/unstacking items, running FormTyper via drag-and-drop on the Send To Bar (which invoked PDF Viewer Plus), doing copy/paste to the desktop, and many other operations.

In summary, three quarters of a year of testing has given me confidence that PaperPort will work well on Windows 10. If any readers would like me to test a specific piece of PaperPort functionality in Windows 10, post a comment here — I'll be happy to do it.

Article Update: Nuance has issued a statement with respect to product support for Windows 10:

Note in this Knowledge Base article that it says, "PaperPort 14.5 with Patch 1" is "Windows 10-compliant".

Tip #5
Install Patch 1 for PP14.5, as described in the EE article, How to install the Patch 1 update for PaperPort 14.5.

If you find this article to be helpful, please click the thumbs-up icon below. This lets me know what is valuable for EE members and provides direction for future articles. Thanks very much! Regards, Joe

Expert Comment

by:Marianne Floor
Thanks!  I had some problem installing Paperport 14.5.  The installation was hanging.  However, stopping the Paperport process with the Windows Task Manager resulted in a successful installation.  Not sure where it was hanging, probably at the end of the installation process since Paperport is working.
LVL 59

Author Comment

by:Joe Winograd, Fellow&MVE
Hi Marianne,
You're welcome! And thanks to you for the upvote on the article — and for posting your experience with PP14.5 in W10. It's very helpful to hear about the problems that folks run into and what they do to overcome them. I trust that you received my message at the Yahoo PaperPort Group. I'm also involved with the Google PaperPort Group (and its PaperPort wiki), which is devoted to PaperPort and Nuance's other software. Regards, Joe

Expert Comment

by:GW Morgan
Have you heard anything about an update to 14.5?  14 was released back in 2011.  since then there have been many Dragons and a few PDF programs that have been released? Is Nuance done with the Paperport line?  If so, what is the next best program out there?

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Author Comment

by:Joe Winograd, Fellow&MVE
> Have you heard anything about an update to 14.5?

Nuance released PaperPort 14.5 Patch 1 on 12-Jun-2015. The patch should be available via the Common Software Update Manager (used by PaperPort and other Nuance products). But if the update is not detected by your PP14.5, here are direct download links:



It's important to note that (1) Patch 1 works only for retail versions, not OEM bundles and (2) due to a glitch that has not been fixed yet (but Nuance is working on fixing it), Patch 1 does not work on Nuance's own OmniPage Ultimate bundle.

> Is Nuance done with the Paperport line?

I have no inside information on this, but my opinion (and that's all it is — my opinion) is that Nuance is not done with PaperPort. I believe we'll see a PP15 that is officially supported on Windows 10 — again, that's just my opinion.

> If so, what is the next best program out there?

Nuance is pushing Power PDF hard. It comes in both Standard and Advanced editions. I've published an article and two videos here at EE about the Advanced edition:

Batch Conversion of PDF, TIFF, and Other Image Formats via Command Line Interface to PDF, PDF Searchable, and TIFF

Bates Stamping/Numbering of PDF Files with Power PDF Advanced

Convert Scanned Image-Only PDF Files to PDF Searchable Image Files via OCR with Power PDF Advanced

Regards, Joe

Expert Comment

by:Dana Kimbrough
Thank you Joe!  Like you, I use PaperPort more than any other program, and have since version 4 in the 90's.  I am using PaperPort 12 on an old Windows 7 laptop.  I am anxious to replace it with a new machine with Windows 10, but I have been waiting for a new Paperport 15 before I buy my new laptop.  If Nuance doesn't come out with it soon at least now I know that 14.5 will work with Windows 10.
LVL 59

Author Comment

by:Joe Winograd, Fellow&MVE
You're welcome, Dana. I'm hoping for a PP15 (or maybe just PP14.6) that Nuance certifies and officially supports for W10. It's even possible that Nuance would certify PP14.5 for W10. I'll post here as soon as I learn anything official from Nuance about PP in W10. In the meantime, there's been some discussion about it in the Google PaperPort Group (and its PaperPort wiki). You may want to check in on that. Regards, Joe
LVL 59

Author Comment

by:Joe Winograd, Fellow&MVE
In a comment above, I mentioned that the Patch 1 update did not work with the PaperPort Professional 14.5 that is included with Nuance's own OmniPage Ultimate bundle. I am pleased to report that Nuance has finally fixed this, although there is still a glitch in the process such that, in some cases, the Common Software Update Manager does not perform the update, even though it detects its existence. The solution, once again, is to get the installer from a direct download link. I just published an article here at EE explaining the method:
How to install the Patch 1 update for the PaperPort Professional 14.5 bundled with OmniPage Ultimate

The article also shows a list of the support tickets that Patch 1 fixes. Regards, Joe

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