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How to install the Patch 1 update for PaperPort 14.5

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Joe Winograd, EE Fellow 2017, MVE 2016, MVE 2015
50+ years in computer industry. Everything from development to sales. CIO. Document imaging. EE MVE 2015, EE MVE 2016, EE FELLOW 2017.
PaperPort 14.5 Patch 1 update is often not detected or downloaded automatically. This article provides direct download links to solve the problem for retail (non-bundled) versions of the Standard and Professional editions, as well as the Professional edition in Nuance's own OmniPage Ultimate bundle.

In a previous article here at Experts Exchange, I wrote about my experience with Nuance's PaperPort 14 on the Windows 10 Technical Preview.

During the comments at that article, an EE member asked if I had heard anything about an update to PaperPort 14.5. I replied that Nuance released PaperPort 14.5 Patch 1 on 12-Jun-2015. The patch should be available via the Common Software Update Manager (used by PaperPort and other Nuance products). But if the update is not detected or not downloaded by your PaperPort 14.5, here are direct download links:





At the time of those comments, I pointed out that Patch 1 worked only for retail versions, not OEM bundles; and, due to a glitch that Nuance had not yet fixed, Patch 1 did not work on Nuance's own OmniPage Ultimate bundle. The purpose of this new article is to document that Nuance has finally fixed Patch 1 so that it works on the PaperPort Professional 14.5 that is bundled with OmniPage Ultimate. But, and it's a big but, there is still a problem reported by many users, namely, the Common Software Update Manager may detect the update:


But clicking the Install or Download Only buttons both fail, hanging forever on this screen:


The solution is to download the Patch 1 installer from this direct link:


After downloading it, close PaperPort and run it. Here's the installer's first screen:


Even though you closed PaperPort, there will probably be some PaperPort processes running, so the next screen will likely be this:


Select the Automatically close and attempt to restart applications radio button and you should get this successful installation dialog:


My Help>About before installing Patch 1 is this:


My Help>About after installing Patch 1 is this:


To conclude the article, here is the list of support tickets that Patch 1 fixes. The list was provided by Nuance's technical support, with written permission to share:

#44889 Multiple double sided copies sent to print - do not print sides of document correctly

#45095 PP14 Send to bar issue - cannot remove certain icons

#49244 PaperPort crashes when opening password-protected MS Word file in PaperPort's ImageView

#49405 PPLINKS.EXE crashes every time after the closing of PaperPort

#49569 Multipage printing using collate results in uncollate order

#50003 Stacking PDF files - Creates Blank Pages

#52375 First page always comes up in full page view when viewing PDF files in ImageView - regardless of default view settings

#53628 The character resolution becomes worse when using PaperPort print function

#54094 PaperPort crashes during changing the order of thumbnails of a PDF document in ImageView

#54235 Cannot open "any" MS Office2013 apps from the PaperPort send to bar ("Something went wrong...")

#54522 PP crashed in Win 8 while exiting if ScanView had the focus

#57001 Incorrect handling Acrobat Reader and Acrobat Pro icons on send to bar

#57124 Memory Error when dragging document to Evernote in Send to Bar

#58374 Power PDF icon is not integrated to PP Send-to-bar if PaperPort is installed without PDF Viewer

#58398 There is no result if print with PaperPort Image Printer after Patch applying the patch

#58678 PaperPort error message > the file is read only

Article Update on 15-May-2016: I've received messages from members asking how to tell from the Help>About dialog box if Patch 1 is installed. The bad news is that the dialog does not mention Patch 1 (in neither the Version nor the BUILDID). The good news is that there's a way to do it for the three editions of PaperPort 14.5 that support Patch 1, as follows:

PaperPort 14.5 Professional – Retail

Base BUILDID: PP-1308-011-13264.1829

After Patch 1: PP-1308-011-15264.1200

PaperPort 14.5 Standard – Retail

Base BUILDID: PP-1313-011-13264.1826

After Patch 1: PP-1313-011-15264.1154

PaperPort 14.5 Professional – Bundled with OmniPage Ultimate

Base BUILDID: PP-1303-020-13223.1648

After Patch 1: PP-1303-020-15451.1609

If you find this article to be helpful, please click the thumbs-up icon below. This lets me know what is valuable for EE members and provides direction for future articles. Thanks very much! Regards, Joe


Expert Comment

by:Marshall Kass
Thank you.  It's a shame when software developers make a simple task difficult.  Your solution was spot-on and easy as pie.  Kudos
LVL 58
You're welcome, Marshalk — and thanks to you for the compliment and the article upvote. I appreciate both! Regards, Joe

Expert Comment

by:Marilynn DeYoung
i did everything and it ran fine up until w10 v 1703 then it reverted to
Machine: AMD A10-5800K APU,  10 Home Edition, 8 GB ram, 64 bit Windows x64 processor, 1 TB Hard drive, desktop
Scanner:  Cannon 210
PaperPort version 14.5 + patch 1

Program ran fine for a while on Windows 7, upgraded to windows 10 even after the updates,
Had an issue uninstalled and reinstalled the 14.5 patch 1 worked fine even in 1703 version of w10. then
Program glitched, flashed on the screen like it was having an epileptic seizure.
Message " error and that was shutting down ". After that I got :

PaperPort seems to be running in Windows XP Compatibility mode which may result in errors
We recommend disabling Compatibility mode for the paperport.exe program see, Technote

For more help on the issue, please visit http://www. Nuance.com/imaging/support/.

You cannot disable compatibility support. You must choose some sort of compatibility.
W7 , W8 , W
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LVL 58
Hi Marilynn,
Thanks for joining Experts Exchange today and reading my article. It seems that two of your comments are cut off — it will be helpful if you complete them:
i did everything and it ran fine up until w10 v 1703 then it reverted to
Reverted to what?
W7 , W8 , W
I presume that last "W" is for W10, but I want to be certain. After I hear back from you, we'll begin the troubleshooting. Welcome aboard! Regards, Joe

Expert Comment

by:Sam Gillespie
Another satisfied customer.  I used the download link for Patch 1 that applies to hang problem installing Patch 1 on the Omnipage Ultimate bundle. Worked like a charm. Thank you, Joe!
LVL 58
You're welcome, Sam, and my thanks to you for joining Experts Exchange today, reading and endorsing my article, and letting me know that the method worked for you. It's great to get feedback like that. Welcome aboard! Regards, Joe

Expert Comment

I am considering the possibility of upgrading from PP9Pro to PP14.5Pro but after reading about all the problems with this software, I am looking for other more compatible options with Windows 10.   You need to be a guru or geek to be able to install and get a program to work because it has not been duly nor properly customized for us non-techies. This is really scary to say the least!
LVL 58
Hi Franco,
First, thanks for joining Experts Exchange today and reading my article — welcome aboard!
upgrading from PP9Pro to PP14.5Pro
I used PP9Pro for many years — was one of the best PaperPort releases ever! I was reluctant to "upgrade" from it, but eventually went to PP10 (terrible version), then 11, 12, and 14 (as I'm sure you know, Nuance was superstitious and did not have a PP13). I'm now running PP14.5Pro/Patch1 and am happy with it. My production machines are still W7, but I do have PP14.5Pro/Patch1 in a W10 sandbox where it runs fine, although it is not in heavy use there. For PaperPort users on W10, I suggest reading another one of my EE articles and following the Tips in it:
PaperPort 14 in Windows 10 - A First Look
looking for other more compatible options with Windows 10
I can't recommend anything from personal experience because, as I mentioned above, my production computers are still W7 and I have relatively little experience with other such products on W10. However, I've heard some users in the PaperPort community say that they're now successfully using Lucion's FileCenter and Tracker's PDF-XChange PRO in W10, so you may want to take a look at those. I've done three 5-minute video Micro Tutorials here at EE on the free version of PDF-XChange:

How to rotate pages in a PDF with free software
How to OCR pages in a PDF with free software
How to password-protect a PDF with free software

Also, Nuance has another product in the PDF space called Power PDF, which comes in both Standard and Advanced editions. I've published an article and two 5-minute video Micro Tutorials here at EE on the Advanced edition:

Batch Conversion of PDF, TIFF, and Other Image Formats via Command Line Interface to PDF, PDF Searchable, and TIFF with Power PDF Advanced
Bates Stamping/Numbering of PDF Files with Power PDF Advanced
Convert Scanned Image-Only PDF Files to PDF Searchable Image Files via OCR with Power PDF Advanced
You need to be a guru or geek to be able to install and get a program to work because it has not been duly nor properly customized for us non-techies.
I hear you on that, although it may be a bit of an overstatement. I don't think that you have to be a "guru" or "geek" to download and install PP14.5 and Patch1. There are certainly equally challenging issues for "non-techies" with other products, including Windows itself and Microsoft Office.
This is really scary to say the least!
I don't think that it's any scarier than other stuff that we do on our Windows-based computers all the time — I hold my breath on every Windows update. :)  I know that some folks who use W10 in production were terrified of the Version 1709 update (aka the Fall Creators Update) — talk about scary! :)

In any case, good luck with your efforts. Please post back here with your experiences. Regards, Joe

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