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How to install the Patch 1 update for PaperPort 14.5

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Joe Winograd, EE MVE 2015&2016
50+ yrs in computer industry. Everything from programming to sales. OS kernel dev on mainframes. CIO. Document imaging. EE MVE 2015 & 2016.
PaperPort 14.5 Patch 1 update is often not detected or downloaded automatically. This article provides direct download links to solve the problem for retail (non-bundled) versions of the Standard and Professional editions, as well as the Professional edition in Nuance's own OmniPage Ultimate bundle.
In a previous article here at Experts Exchange, I wrote about my experience with Nuance's PaperPort 14 on the Windows 10 Technical Preview.

During the comments at that article, an EE member asked if I had heard anything about an update to PaperPort 14.5. I replied that Nuance released PaperPort 14.5 Patch 1 on 12-Jun-2015. The patch should be available via the Common Software Update Manager (used by PaperPort and other Nuance products). But if the update is not detected or not downloaded by your PaperPort 14.5, here are direct download links:



At the time of those comments, I pointed out that Patch 1 worked only for retail versions, not OEM bundles; and, due to a glitch that Nuance had not yet fixed, Patch 1 did not work on Nuance's own OmniPage Ultimate bundle. The purpose of this new article is to document that Nuance has finally fixed Patch 1 so that it works on the PaperPort Professional 14.5 that is bundled with OmniPage Ultimate. But, and it's a big but, there is still a problem reported by many users, namely, the Common Software Update Manager may detect the update:

But clicking the Install or Download Only buttons both fail, hanging forever on this screen:

The solution is to download the Patch 1 installer from this direct link:

After downloading it, close PaperPort and run it. Here's the installer's first screen:

Even though you closed PaperPort, there will probably be some PaperPort processes running, so the next screen will likely be this:

Select the Automatically close and attempt to restart applications radio button and you should get this successful installation dialog:

My Help>About before installing Patch 1 is this:

My Help>About after installing Patch 1 is this:

To conclude the article, here is the list of support tickets that Patch 1 fixes. The list was provided by Nuance's technical support, with written permission to share:

#44889 Multiple double sided copies sent to print - do not print sides of document correctly
#45095 PP14 Send to bar issue - cannot remove certain icons
#49244 PaperPort crashes when opening password-protected MS Word file in PaperPort's ImageView
#49405 PPLINKS.EXE crashes every time after the closing of PaperPort
#49569 Multipage printing using collate results in uncollate order
#50003 Stacking PDF files - Creates Blank Pages
#52375 First page always comes up in full page view when viewing PDF files in ImageView - regardless of default view settings
#53628 The character resolution becomes worse when using PaperPort print function
#54094 PaperPort crashes during changing the order of thumbnails of a PDF document in ImageView
#54235 Cannot open "any" MS Office2013 apps from the PaperPort send to bar ("Something went wrong...")
#54522 PP crashed in Win 8 while exiting if ScanView had the focus
#57001 Incorrect handling Acrobat Reader and Acrobat Pro icons on send to bar
#57124 Memory Error when dragging document to Evernote in Send to Bar
#58374 Power PDF icon is not integrated to PP Send-to-bar if PaperPort is installed without PDF Viewer
#58398 There is no result if print with PaperPort Image Printer after Patch applying the patch
#58678 PaperPort error message > the file is read only

Article Update on 15-May-2016: I've received messages from members asking how to tell from the Help>About dialog box if Patch 1 is installed. The bad news is that the dialog does not mention Patch 1 (in neither the Version nor the BUILDID). The good news is that there's a way to do it for the three editions of PaperPort 14.5 that support Patch 1, as follows:

PaperPort 14.5 Professional – Retail
Base BUILDID: PP-1308-011-13264.1829
After Patch 1: PP-1308-011-15264.1200

PaperPort 14.5 Standard – Retail
Base BUILDID: PP-1313-011-13264.1826
After Patch 1: PP-1313-011-15264.1154

PaperPort 14.5 Professional – Bundled with OmniPage Ultimate
Base BUILDID: PP-1303-020-13223.1648
After Patch 1: PP-1303-020-15451.1609

If you find this article to be helpful, please click the thumbs-up icon below. This lets me know what is valuable for EE members and provides direction for future articles. Thanks very much! Regards, Joe

Expert Comment

by:Marshall Kass
Thank you.  It's a shame when software developers make a simple task difficult.  Your solution was spot-on and easy as pie.  Kudos
LVL 57

Author Comment

by:Joe Winograd, EE MVE 2015&2016
You're welcome, Marshalk — and thanks to you for the compliment and the article upvote. I appreciate both! Regards, Joe

Expert Comment

by:Marilynn DeYoung
i did everything and it ran fine up until w10 v 1703 then it reverted to
Machine: AMD A10-5800K APU,  10 Home Edition, 8 GB ram, 64 bit Windows x64 processor, 1 TB Hard drive, desktop
Scanner:  Cannon 210
PaperPort version 14.5 + patch 1

Program ran fine for a while on Windows 7, upgraded to windows 10 even after the updates,
Had an issue uninstalled and reinstalled the 14.5 patch 1 worked fine even in 1703 version of w10. then
Program glitched, flashed on the screen like it was having an epileptic seizure.
Message " error and that was shutting down ". After that I got :

PaperPort seems to be running in Windows XP Compatibility mode which may result in errors
We recommend disabling Compatibility mode for the paperport.exe program see, Technote

For more help on the issue, please visit http://www. Nuance.com/imaging/support/.

You cannot disable compatibility support. You must choose some sort of compatibility.
W7 , W8 , W
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LVL 57

Author Comment

by:Joe Winograd, EE MVE 2015&2016
Hi Marilynn,
Thanks for joining Experts Exchange today and reading my article. It seems that two of your comments are cut off — it will be helpful if you complete them:
i did everything and it ran fine up until w10 v 1703 then it reverted to
Reverted to what?
W7 , W8 , W
I presume that last "W" is for W10, but I want to be certain. After I hear back from you, we'll begin the troubleshooting. Welcome aboard! Regards, Joe

Expert Comment

by:Sam Gillespie
Another satisfied customer.  I used the download link for Patch 1 that applies to hang problem installing Patch 1 on the Omnipage Ultimate bundle. Worked like a charm. Thank you, Joe!
LVL 57

Author Comment

by:Joe Winograd, EE MVE 2015&2016
You're welcome, Sam, and my thanks to you for joining Experts Exchange today, reading and endorsing my article, and letting me know that the method worked for you. It's great to get feedback like that. Welcome aboard! Regards, Joe

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