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PaperPort 14 with Office 2016/Office 365 - A First Look

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Joe Winograd, Fellow&MVE
50+ years in computer industry. Everything from development to sales. CIO. Document imaging. EE MVE 2015, EE MVE 2016, EE FELLOW 2017.
PaperPort has a feature called the "Send To Bar". It provides a convenient, drag-and-drop interface for using other installed software, such as Microsoft Office. However, this article shows that the latest Office 2016 apps (installed with an Office 365 subscription) do NOT work with the Send To Bar.
In previous video Micro Tutorials here at Experts Exchange, I discussed a feature of Nuance's PaperPort software called the Send To Bar:

PaperPort Send To Bar - Part 1
PaperPort Send To Bar - Part 2

In other previous video Micro Tutorials here at EE, I explained how to obtain a free, one-month trial of Office 2016/Office 365:

How to get a free trial of Office 365 with the Office 2016 desktop applications
How to install the Office 2016 desktop applications that come with the free trial of Office 365 Home

As part of the Office 365 trial, I installed the 32-bit desktop versions of these Office 2016 applications (on a 64-bit Windows 7 system):

Excel 2016
Outlook 2016
PowerPoint 2016
Word 2016


As you can see in the PaperPort video Micro Tutorials mentioned above (which were done on a system with Office 2013), all four of those modules should appear on PaperPort's Send To Bar:

PP14.5-Send-To-Bar-with-Office-2013.jpg

However, the Send To Bar on the system with the Office 2016 applications (installed as part of the Office 365 subscription) has only the Outlook icon on it — Excel, PowerPoint, and Word are all missing!

My first thought was that this may be an older "point" release of PaperPort 14, but it is not — it is the latest PaperPort 14.5, as described in this EE article:
PaperPort 14 - Free Upgrade to Version 14.5

My second thought was that this PaperPort 14.5 may be missing Patch 1 — indeed, it was! So I installed Patch 1 as explained in this EE article:
How to install the Patch 1 update for PaperPort 14.5

The Patch 1 installation went fine, with Help>About showing the correct Version and BUILDID for Patch 1. However, no joy with the Send To Bar — it still shows just Outlook. I tried a reboot followed by a Send To Bar>Refresh in PaperPort — still no joy!

My third thought (and final one, at this time) is that it's a bug in PaperPort. I looked in the PaperPort knowledge base for "office 2016", "office2016", and "office365", but got no hits on them. I did get two hits on "office 365", but neither is helpful. So I submitted a bug report to Nuance's technical support and will post back here if and when I receive a response. Sorry to be the bearer of bad news, but I hope that this is valuable information for PaperPort users who have moved to, or are considering moving to, Office 2016/Office 365.

If you find this article to be helpful, please click the thumbs-up icon below. This lets me know what is valuable for EE members and provides direction for future articles. Thanks very much! Regards, Joe
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16 Comments

Expert Comment

by:Tim LaPier
Good luck on a response from Nuance I have found they are not very responsive. I really do hope you have better luck. PaperPort and Windows 10 is riddled with problems. If you search the internet on PaperPort 14/14.5 you'll see what I'm talking about. Many of the issues revolve around issues with scanners. As a matter of fact, I purposed PaperPort 14 pro and then had to get a refund because there are so many issues. I think it's going to take a PaperPort 15 update before we can  hope to get all the issues resolved.
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Author Comment

by:Joe Winograd, Fellow&MVE
Hi Tim,
Thanks for your comment! It's great to get feedback from members on articles and videos.

> Good luck on a response from Nuance

I've had very good luck with Nuance support, as you can see in the many links they've provided to me that I've included in numerous articles here at EE (with Nuance's written permission).

> PaperPort and Windows 10 is riddled with problems.

I've had good results with PP14.5 in W10, as discussed in this EE article:
PaperPort 14 in Windows 10 - A First Look

> Many of the issues revolve around issues with scanners.

Many of those issues have nothing whatsoever to do with PaperPort. It's because the scanner manufacturers haven't created scanning drivers (ISIS, TWAIN, WIA/WIA2) for W10.

> I think it's going to take a PaperPort 15 update before we can hope to get all the issues resolved.

I'm a Manager/Moderator in two PaperPort-specific groups with a combined membership of more than 4,000 people. Many of the members are reporting success with PP14.5/Patch 1 in W10. If you don't have Patch 1, read this EE article:
How to install the Patch 1 update for PaperPort 14.5

Note that the PaperPort knowledge base says that PP14.5 with Patch 1 is "Windows 10-compliant".

All of that said, I am very much looking forward to a PP15! Also looking forward to the scanner manufacturers creating drivers for W10. Regards, Joe
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Expert Comment

by:Tim LaPier
I understand your point at least with the scanner part. I had a long talk with Samsung Tech Support about the Window 10 twain compliant issue. They indicated that it's not their job to create  drivers that work with all programs. I told them I disagreed and that the twain driver should be like the printer driver in that it should work with all programs. I have a MG6220 malfunction printer set up through the network. Currently, this is only working through Adobe Acrobat and, of course, with Samsung printer specific scanning programs.
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Author Comment

by:Joe Winograd, Fellow&MVE
Hi Tim,

You are right — Samsung Tech Support is wrong! It is the responsibility of manufacturers to create drivers for Windows. For scanners, that is the fundamental idea behind industry standard scanning drivers, namely, that software developers write a single program that works with all scanners — that is, with any scanner that has a standard driver, such as ISIS, SANE, TWAIN, WIA/WIA2, whatever. It is, indeed, Samsung's job to create scanning drivers for W10 if they want to say that the scanner is W10 compatible; it is Nuance's job to code PaperPort (and their other imaging software) to the ISIS, TWAIN, WIA/WIA2 specs if they want to say that they support such scanners — and they do:

PP14.5 scanning drivers support
Regards, Joe
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Expert Comment

by:mapline
Hi
I had a reply from Nuance re send to bar.

Thank you for contacting Nuance Technical Support. This email is regarding the issue that you were encountering with PaperPort 14 Standard.

Glad to read that you have solved the problem with the PaperPort Image Printer, regarding the integration into Office 365 I would like to let you know that PaperPort is not compatible with this edition of Office.

Regards,

Nuance Technical Support
www.nuance.co.uk

Good thing is PP 14.5 knows when its a word/exel doc and will open them in program.
But come on Nuance it's not a big thing to patch it for Office 2016/365!
Just bought it too!
Paperport 14.5 is very good but Nuance support ?????
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Author Comment

by:Joe Winograd, Fellow&MVE
Hi mapline,
A quick note to let you know that I'm not ignoring you — I haven't received a reply from Nuance on the Office 2016 problem. I just pinged them again on it. Regards, Joe
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Expert Comment

by:Peter Durdovic
Hi, Joe. I appreciate your articles. There is a notion here that PaperPort 14 or 14.5 is full of problems and a lot of them are connected to scanners. You say that the major problem is that manufacturers of scanners do not produce drivers.
I use PaperPort from the time of PaperPort 2, Scansoft & Caery Co. As one of my favorite scanners, I use probably the most popular scanner on the market CanoScan 9000F. Do you have any clue, why this scanner works fine with PaperPort 14 & OmniPage 18, but it has incredible troubles to work with PaperPort 14.5 & OmniPage Ultimate (19)? Obviously TWAIN driver of CanoScan 9000F didn't disappear by publishing a new version of Nuance software.
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Author Comment

by:Joe Winograd, Fellow&MVE
Hi Peter,

> I appreciate your articles.

Thank you for saying that — nice to hear!

> There is a notion here that PaperPort 14 or 14.5 is full of problems and a lot of them are connected to scanners.

To be clear, I wouldn't (and didn't) say "full of problems". Yes, PaperPort has problems, like any large, robust software package and, yes, some of the problems are related to scanners.

> You say that the major problem is that manufacturers of scanners do not produce drivers.

To be clear again, a key problem is that scanner manufacturers (and manufacturers of other peripherals) do not always produce drivers for the latest version of Windows. So users are sometimes left with old hardware devices (scanners and other peripherals) that do not work with their new version of Windows. I found this prevalent in the early days of 64-bit Windows and again in W10.

> I use PaperPort from the time of PaperPort 2

You beat me by one version! :)  I started with PP3 that came bundled with an HP scanner in the early to mid-nineties.

> Do you have any clue, why this scanner works fine with PaperPort 14 & OmniPage 18, but it has incredible troubles to work with PaperPort 14.5 & OmniPage Ultimate (19)?

I don't know why PP14 and OP18 work fine with your scanner while PP14.5 and OP19 do not. What I do know is that scanning problems in all point releases of PP14, including 14.5, are often resolved with the PaperPort 14 Scanner Connection Tool (no charge for it). So that's my first recommendation. You may learn about it in this other EE article:
PaperPort 14 Scanner Connection Tool - Fix Scanning Problems in PaperPort 14

Regards, Joe
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Expert Comment

by:davebo4503
Hi Joe,
Did you ever hear anything back?  I just installed O365 on my Win7 system and have the same issue.  The only difference I can see is that I don't have Outlook either - I have NO Office programs in the send to bar.  Did you find any fix?

Thanks,
Dave
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Author Comment

by:Joe Winograd, Fellow&MVE
Hi Dave,
How time flies! It's been nearly a year since my last email to Nuance — and more than two years since I first reported this bug! Sadly, I have not heard anything back. So, I reviewed all my back emails with them and created a new thread with just this issue isolated, which I sent last night (shown below, but with all private/sensitive info removed, i.e., I was careful to include only information which Nuance permitted me to share publicly, especially related to future products, or which is clearly innocuous). I'll post back here if and when I get a reply.

Btw, like you, I recently installed the desktop Office 2016 apps from an O365 subscription on a W7 Pro 64-bit system with PP14.5/Patch1. However, my results are a bit different from yours, as I have the Outlook icon on the Send To Bar (and it works) — but no icons for any of the other Office apps. Regards, Joe

----- Begin new message to Nuance on 8-Mar-2018 -----

For more than two years, we have been discussing the issue that the Send To Bar in PP14.5/Patch1 does not work with Office 2016. That email thread got involved with numerous other issues during the long back-and-forth, so I decided to start this new thread for just that issue. I pulled (and trimmed/summarized) all the messages about it and included them below in chronological order. As you can see, it's been a year since your last comment and 2.5 years since Microsoft's 22-Sep-2015 release of Office 2016. As I stated before, this is truly unreasonable for PaperPort and Office 2016 users. Can you please provide an update on this issue? Thanks, Joe

----- Included Messages -----

From Joe to Nuance 12/9/15

PaperPort 14.5 with Patch 1 and Office 2016 with these modules:
Access 2016
Excel 2016
OneNote 2016
Outlook 2016
PowerPoint 2016
Publisher 2016
Word 2016
Microsoft OneDrive (not an Office 2016 module per se, but it was installed as part of the Office 2016 installation)

The Send To Bar did not create any of the Office 2016 icons, except Outlook (which, btw, works).

From Joe to Nuance 5/21/16

Perhaps this email went astray the first time I sent it, or maybe your reply went astray, but I have no record of receiving a response from you on this. Any word from Nuance on when PaperPort will support Office 2016?

From Nuance to Joe 7/28/16

This just popped up in my email today as unread so I don’t know if I responded to it. Currently there is no plans to officially add Office 2016 support until PaperPort 15.

From Joe to Nuance 7/28/16

At least it's good to know that there will be a PaperPort 15 — with the added benefit that it will officially support Office 2016.

From Joe to Nuance 3/24/17

It's been a while since we've communicated — I hope you are doing well. In the email thread below, you said, "Currently there is no plans to officially add Office 2016 support until PaperPort 15." That was almost eight months ago and I haven't heard anything about PaperPort 15. It has now been 18 months since Microsoft's 22-Sep-2015 release of Office 2016. I hope you'll agree that this is truly unreasonable for PaperPort and Office 2016 users.

Is Nuance's position still that Office 2016 won't be supported in PaperPort until V15? If so, can you say anything about PP15 other than your 8-Sep-2016 comment to me that said, "All I can communicate is that PaperPort is not end-of-life and is an active product for Nuance."

From Nuance to Joe 3/24/17

I’m good, I hope you are well.

I am checking with my PM to see what I can communicate if anything about PaperPort and OmniPage. Again as we are a public company there are a lot of rules around that.

From Joe to Nuance 3/24/17

Thanks for doing that. Patience for lots of folks is running out.

From Nuance to Joe 3/24/17

The former product manager never did response with an answer. PaperPort and OmniPage have a new product manager that just started with the company a few days ago.

From Joe to Nuance 3/24/17

That's good to know — a strong indication that the products aren't dead. I look forward to hearing whatever the new PM is able to share with respect to PaperPort 15, OmniPage 20, and PaperPort support for Office 2016 — with PP15 at the top of the list.

----- End new message to Nuance on 8-Mar-2018 -----
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Expert Comment

by:Stéphane BARIZIEN
Hi,

I want to share my recent experience with reinstalling my "scanning" PC running Windows 10 version 1803, Office 2016 (from Office 365 subscription) and PaperPort 14.5 (with Patch 1)


Even though I'd faced issued in the past (see https://answers.microsoft.com/en-us/office/forum/office_2013_release-word/word-2013-doesnt-work-if-started-as/b139ba6f-0587-4b43-a8ea-de3d1d1d7b09) it seems everything now runs like a charm, including All-in-One Search. Note that the name of profile directory for my user account no longer contains accented characters, something that was previously causing issues in PaperPort 14.5.
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Author Comment

by:Joe Winograd, Fellow&MVE
Hi Stéphane,
Thank you for joining Experts Exchange today, reading my article, and sharing your experience with us. I'm very glad to hear that your PP14.5/Patch1 is working well with Office 2016 (from Office 365 subscription), but I want to be clear on one point, i.e., does your Send To Bar have the Excel, PowerPoint, and Word icons on it? If so, does dragging a file to them work? Thanks, Joe
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Expert Comment

by:Stéphane BARIZIEN
Hi Joe,

I've added the Word link using the instrux at https://nuance.custhelp.com/app/answers/detail/a_id/6177/~/adding-microsoft-office-2010-links-to-the-paperport-12-send-to-bar and tested that dragging a PP document onto the Word icon works.

I haven't tested Excel and PowerPoint so far as I don't need that.


Best regards,

Stéphane.
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Author Comment

by:Joe Winograd, Fellow&MVE
Thanks again, Stéphane. I was not aware of that PaperPort KB article (#6177), but it seems to be the same technique that I discuss in one of my five-minute EE video Micro Tutorials:
PaperPort Send To Bar - Part 2

I had not tried the method in PP14.5/Patch1 for Office 2016, but that's a great idea! Did you also have to make the registry change mentioned at the MS forum link in your first post?
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Expert Comment

by:Stéphane BARIZIEN
No, strangely enough (change in Office 2016 that now accepts being started via a 8.3 path?) I did not have to tweak the registry.
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Author Comment

by:Joe Winograd, Fellow&MVE
I did not have to tweak the registry.
Good to know! Thanks!
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