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Why are my outbound queues filling up with mail I didn't send

Alan HardistyCo-Owner
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If your emails are building up on your Exchange 2003 server and you don’t recognise any of the destination address then you have got a problem and need to resolve it.   To work out what your problem is, please double-click into one of the unknown domain name queues, then click on the Find Now button and then double-click into one of the messages that are returned.

Look at the sender of the message.  If the sender is postmaster@yourdomain.com, you are suffering from a Non Delivery Attack.  If the sender is a random user not in your organisation, then you are suffering from an Authenticated Relay attack.

Non Delivery Attack:

To prevent a Non-Delivery Attack, please turn on Recipient Filtering to reject recipients not in your organisation:

http://www.msexchange.org/tutorials/Sender-Recipient-Filtering.html

The reason for this is that you are currently accepting messages for anyone at your company, even made up names.  If the recipient does not exist, your server is sending a Non-Delivery Report back to the sending email address and as spammers usually make up the sender address, the email message will not be able to go anywhere as the domain is invalid.  Some of the email addresses that spammers use will be valid email addresses and thus some Non-Delivery report mail will get sent out to people who did not send an email to you in the first place and they will potentially report you as a spammer.  Mail of this type is known as Backscatter and this can get you Blacklisted.  Please see  http://en.wikipedia.org/wiki/Backscatter_(e-mail) for more details.

If you also turn on Recipient Filtering, your server will reject recipients that are not setup on your server and the sending mail server will be responsible for sending a Non Delivery Report, not your server, thus shifting the problem back onto the spammer - http://www.msexchange.org/tutorials/Sender-Recipient-Filtering.html

Another tool that you can use to slow down spammers is to implement something called Tarpitting which forces a delay into the mail-flow process for anyone sending mail to an invalid address on your server.  This means that anyone targetting your server will spend lots of time waiting for a response from your server, slowing them down - http://support.microsoft.com/kb/842851

Authenticated Relay Attack:

If the sender is not postmaster@yourdomain.com and is some random address, please Open Exchange System Manager and expand Servers> Right-click the Server Name and choose Properties> Select the Diagnostics Logging tab.

In the Services window, select MSExchangeTransport, and in the Categories window increase the logging level for Authentication to maximum.  Once you have done this, keep an eye on your Application Event Logs looking for event ID 1708 and it should soon become apparent which account is being abused.  Once you know which user account is being abused, change the password for that account and then stop and restart the Simple Mail Transfer Protocol Service and then cleanup your queues (The Administrator account is the usual target for spammers).  Here is a good document to help you cleanup – http://www.amset.info/exchange/spam-cleanup.asp

Once you have cleaned up – please return the logging level back to None
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Alan HardistyCo-Owner
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Comments (17)

This post is very useful and clear. It helped me a lot. Good job Alan Hardisty!!!
Alan HardistyCo-Owner
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Top Expert 2011

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Commented:

Commented:
This article is SO well written that I, a non-systems person, was able to follow it, gather information, and stop an authenticated relay attack while I waited for our IT consultant to become available.  Many, many thanks, Alan Hardisty!

Commented:
Hi Alan... you put a smile on my face when I see you get involved.

Excellent,  concise, complete information as per usual. I added the email address to "Senders Filtering" - "Senders" list and emails have seemed to stop, filtering was already enabled - not sure if this is a problem.

Also I was doing the telnet test and I get asked for a logon? I did try the Administrator account
Alan HardistyCo-Owner
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Top Expert 2011

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Commented:
Hi Ergs,

Many thanks for your kind comments - they are much appreciated and compel me to keep helping out on EE.

The Sender Address is most likely going to change, so adding one may only stem the flow for now, but it won't hold back the tide for ever.

Do you want to post in your question and I will reply in there?

Are you seeing mail from postmaster or random sender @ random domain?

Alan

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