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Citrix XenDesktop 7.6 Citrix Policies Audio

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Brian Murphy
Technology Infrastructure Architect, with an unusually unique combination of skills honed over more than 20 years.
Citrix XenDesktop 7.6 Citrix Policies Audio

Citrix XenDesktop 7.6 Citrix Policies - Audio

This article demonstrates how to maximize audio (sound) during the Citrix session. The policies applicable to a local area network attached user with a dedicated workstation (distributed computing). The high bandwidth of a LAN (local area network) combined with Citrix redirection policies (from the server to client workstation) utilizing distributed computing design to enhance the end-user experience.

This article assumes the following prerequisites:
  1. Citrix XenDesktop 7.6 Core Software Install
  2. Citrix XenDesktop 7.6 VMware SDK Certificate 
  3. Citrix XenDesktop 7.6 Citrix Studio Configure New Site
  4. Citrix XenDesktop 7.6 Citrix Studio Configure VMware Connection
  5. Business applications installed in XenApp  
  6. Latest version of Citrix StoreFront installed
  7. Latest version of Citrix Receiver deployed as required by Citrix StoreFront versioning
  8. Latest Virtual Desktop Agent (VDA) installed to correspond with XenApp Site Controller versioning
  9. Citrix Receiver configured for Single-Sign-On to Storefront in the Virtual Desktop (VDI)
  10. Applicable to LAN (local area network) users
  11. Users use workstations or laptops (not thin clients) 
This is appropriate for a proof-of-concept (POC) or where all users connected to the Local Area Network (LAN). This is the best practice configuration that maximizes audio and video Citrix settings for Local Area Network (LAN) based users.

Different policies apply where users originate from an internal remote site (Wide Area Network) or from Internet users. The Advanced Citrix Policies that follow allow enforcement of strategic settings to assure best-in-class Video and Audio.
Value: Allowed

This setting allows for speakers, headsets, and similar devices installed to the client workstation of origin, like with printer redirection but for audio. An audio source in the Virtual Desktop might be a video from YouTube, streaming audio such as a podcast, music or sound from an internal training video. For purpose of this article, this is applicable to LAN attached users with dedicated workstations and speakers or headset attached.

Value: High Definition Audio

Set this to high definition audio for LAN-connected users. ince this is XenDesktop 7.6 I would need to make sure all users have at least version 4.3.x of the Citrix Receiver client installed. The users would also require adequate hardware to properly demonstrate the high-quality audio capability. Hardware such as digital speakers or headset is preferred. Using distributed hardware allows for dedicated sound cards or the use of the built-in sound chip on some motherboards.


Real-time transport (RTP) []1] is a network protocol used for audio and video transport. User Datagram Protocol (UDP) []2] is minimalist and connectionless protocol. This is the appropriate setting to ensure the best quality of audio. If bandwidth is an issue I might disable this setting. Audio data transmitted with UDP is not encrypted except where Citrix Netscaler is in the path. If Netscaler is between XenApp/XenDesktop and Citrix Receiver - client end user device - the traffic is secured by Datagram Transport Layer Security (DTLS) []3] protocol.

Value: Prohibited

One reason to enable this setting is testing of Skype for Business. That is more of a Pilot phase initiative but due to the power of Citrix policies you can create a secondary policy allowing the use of a microphone. The catch is complexity. Trying to do too much with VDI during proof of concept or pilotcan cause delay. I recommend keeping it simple and HD video and audio are functions where Citrix outperforms the competition. Save the video chat and microphone requirements for after the successful proof of concept.

Value: Allowed

This is allowed by default but I prefer to enable it and show it as part of the policy for documentation purposes. Keeping the default setting is relative when users have dedicated workstations. This is one of several ways to redirect certain functionality to use the compute or memory on the workstation of origin thus removing that from the Citrix server.

Value: Allowed

This setting allows for the best audio experience. XenApp or XenDesktop streams multimedia across the LAN to the client in its original form (no additional compression) allowing the client device to decompress and render the media. Keep in mind this is for Windows Media encoded files with codecs adhering to Microsoft DirectShow, DirectX Media Objects, and Media Foundation. This is another example of redirection policy that leverages internal workstations and where bandwidth is not a concern.


[]1] RTP https://en.wikipedia.org/wiki/Real-time_Transport_Protocol 
[]2] UDP https://en.wikipedia.org/wiki/User_Datagram_Protocol
[]3] DTLS https://en.wikipedia.org/wiki/Datagram_Transport_Layer_Security


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1 Comment

Expert Comment

by:Keelyn Henning
Great article! Quick question though, where can I find these settings to be able to set them? I have random user losing sound on their speakers and I cannot figure out why.
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