If you get continual lockouts after changing your Active Directory password, there are several possible reasons. Two of the most common are using other devices to access your email and stored passwords in the credential manager of windows.
Windows Credential Manager
Suffice it to say that you need to put ALL devices (phones, tablets, laptops, computers, etc) that use your Active Directory credentials in any way (email, wireless, etc) either on airplane mode or turned off completely. iPhones will ask for the new password when they come off airplane mode, if you are using the built-in email program. Android phones will do the same depending on the email program you use. The “best” way to be sure nothing will lock you out after changing your password is to have each device delete the email account (exchange email is kept on the server anyway), and not be connected to the network/wireless until you are finished changing the password. This includes any machines that may connect to Active Directory from home.
Take these steps to first backup, then delete all your saved passwords (you will need to resave any passwords you normally do not need to enter).
In Windows 7:
Left click on the start ball in the lower left corner of your screen
Either click on Control Panel, or expand the Control Panel menu
Select User Accounts
Click the Menu item on the left hand side of the dialog labeled “Manage your credentials”
Select “Back up vault” under the Windows vault Icon
Click the Browse button in the resulting window
Select a directory where you would like to backup your windows logon information and make sure you are INSIDE that folder (you can create a new folder if you wish)
Type the name of the backup file
Click the save button
Click the Next button
Press CTRL+ALT+DEL
Enter a password twice (the same one)
Press Next
To Delete the current credentials
Click the down arrow to the right of each entry
Click the “Remove from vault” link
Click “Yes” to confirm and the credential will be gone
Repeat a-c with EACH saved credential
Reboot your computer
Windows 10
Left click on the start in the lower left corner of your screen
Put your mouse in an empty space and type Credential, then press enter
Select Windows Credentials by clicking on it
Select Back up Credentials by clicking the link.
Click the browse button to select the folder/file you want to save your backup to.
Select a directory where you would like to backup your windows logon information and make sure you are INSIDE that folder (you can create a new folder if you wish)
Type the name of the backup file
Click the save button
Click the Next button
Press CTRL+ALT+DEL
Enter a password twice (the same one)
Press Next
To Delete the current credentials
Click the down arrow to the right of each entry
Click the “Remove” link
Click “Yes” to confirm and the credential will be gone
Comments (0)