OfficeMate Freezes on login or does not load after login credentials are input.
OfficeMate is the industry's most trusted and widely used practice management software (PMS). OfficeMate maintains and manages patient demographic information that is easily entered and accessed and includes such areas as marketing, recall, and insurances. As well as, patient schedules, which can be viewed by day or week, as well as by provider, and display no shows, cancellations, balance, family members, and the last appointment. Finally Rx information that can be either manually entered or automatically transferred from ExamWRITER; and fee slips that clearly display products and services in a line item format and import diagnosis and procedure codes from ExamWRITER. OfficeMate also features FrameMate, which can be used to import frame inventory data directly from the FRAMES Data CD-ROM.
There are a few settings not outlined in the installation that may prevent OfficeMate from working correctly. When a user complains of OfficeMate freezing on login or OfficeMate refusing to startup, here are a few things to checkout to make sure windows is not preventing the program from running.
First check the UAC settings for the windows account.
Navigate to the Control Panel Then Go to:
-Change User Account Control Settings
The slider in the UAC should be set to "Never Notify" (A Restart may be required to apply the changes)
The second place to check is on the Shortcut to the application executable file that may be on the Desktop or inside another folder in the File System.
On the Desktop:
Right-Click on the on the OfficeMate Shortcut and then click on Properties.
Click on Advanced and make sure "Run as Administrator" is checked.
Hit OK and then Apply the changes.
Check the Environment Variables:
If the Computer is part of a Domain be sure that the Account for the User is set as an Administrator on the Local Machine. For Local Accounts, make sure they are Administrator Accounts or the Administrator password is known.
In conclusion make sure windows is allowing OfficeMate to run before checking Antivirus programs or you could miss the real source of the problem while troubleshooting.
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