Automate alert management through ConnectWise

Shawn LazarusShawn Lazarus (Shawn-Lazarus)
Published:
5 Ways to automate alert management in ConnectWise //

The art of alerting is in automation. When humans are removed from the alerting process, errors are fewer and action is almost immediate. But how do you automate the alerting process and what are the factors you need to consider when doing so?

MSPs automate a lot of processes to streamline their business. These processes include items like recurring billing and maintenance updates to client infrastructure. However, one area that needs automation but is often ignored is the alerting process.

Alerting is a critical component of incident management. While you have tools like ConnectWise which allow you to catalog the various events of an incident there’s very little you can do with regards to alerting beyond email and SMS.

The art of alerting is in automation. When humans are removed from the alerting process, errors are fewer and action is almost immediate. But how do you automate the alerting process and what are the factors you need to consider when doing so?


Automate alert escalation

All alerts sent out through ConnectWise stop being effective if the recipient of the alert is unavailable or unable to get to the incident. If faster incident resolution is the goal then escalation must also be a part of the plan to combat a critical incident.

Automated alert escalation is not something that ConnectWise provides. Using a third party application to automate the alert eliminates human error and quickens the process of contacting the right person. Ideally, the tool used to automate the alert should have customizable parameters like the interval of time between escalations and the action that starts or stops the escalation of alerts.


Automate alert escalation

All alerts sent out through ConnectWise stop being effective if the recipient of the alert is unavailable or unable to get to the incident. If faster incident resolution is the goal then escalation must also be a part of the plan to combat a critical incident.

Automated alert escalation is not something that ConnectWise provides. Using a third party application to automate the alert eliminates human error and quickens the process of contacting the right person. Ideally, the tool used to automate the alert should have customizable parameters like the interval of time between escalations and the action that starts or stops the escalation of alerts.


Conclusion

Automation is the key to streamlined workflow and removes a lot of headaches along the way. Alerting, though simple, is the first signal that you get when something goes wrong.


To learn several more ways to automate alert management through ConnectWise, download our whitepaper.

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