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Wireless network troubleshooter and flowchart

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This program is used to assist in finding and resolving common problems with wireless connections.


Right click and View Image or save the image below and open it locally to get a closer view to read the flowchart.


Click below to run the wireless troubleshooting flash guide.

Wireless Troubleshooting Flash


There are numerous reasons for a network to uh... <pun>notwork</pun>.  Over the years I've seen most every possible cause.  Even once where the users never contacted their ISP.  They just plugged in an RJ11 cable into the wall and their computer and then called me upset because they couldn't get their Internet to work.  


Anyway, the goal of this program I created is to walk typical users and level 1 techs through possible solutions of everyday wireless problems.  I tried to make this cover and solve as many issues as I could without making it too overwhelming for the end user.


I started the project by making a Visio diagram to map out the steps.


You  can either navigate the Visio flowchart manually to narrow down possible  issues, or run the flash program to troubleshoot your wireless  problem.


I would love any suggestions or tips for improving this project.  If there is enough interest I would like to go back and spend some time making the flash look a bit cleaner.


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LVL 43

Expert Comment

by:Rob
hi,

I had real trouble getting your swf file to run... any tips?  I finally got it to work in Edge after a lot of clicking and enabling to find that I can't click the link (nor copy and paste it) to download that Wi-Fi Inspector tool.  When I manually typed it out it went to a page not found.

Any chance of updating the link?

Cheers,
Rob
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LVL 1

Author Comment

by:Joshua Johnson
Hi Rob,  I haven't had any issues running it with regular IE or Firefox.  I'll check it in Edge and see what the deal is.  It seems since making this flash the developer of the program has changed their website and removed the free version.  I will have to look for something suitable, and update the flash.  Thank you for letting me know.
-Joshua
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LVL 43

Expert Comment

by:Rob
Thanks.  I'll keep monitoring the article for the updated program :)
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LVL 43

Expert Comment

by:Rob
Found it: https://www.xirrus.com/inspector/.  Check this is right. I had to fill in their form first.
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Expert Comment

by:Freda Driscoll-Sbar
Thank you for sharing! Great work and methodology.
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