In cyber security, the “Insider Threat” refers to potential actions taken by people within an organization that can cause harm, as opposed to hackers attacking from the outside. Sometimes an insider takes actions maliciously with intent to steal data or cause damage. In other cases, the insider takes actions accidentally by clicking a link or sharing information because they make a mistake or don’t understand the consequences of their actions. The challenge for a business is to find ways to allow people to do their jobs, while at the same time protecting the business from insider actions that pose security problems.
What Are the Risks Associated with an Insider Threat?
When evaluating the likelihood and potential damage caused by an insider, it is helpful to consider past events. The damage caused by an insider will vary by the intent of the person accessing the systems and what they can do with the information they can access. These and other examples will help an organization consider the risk and damage to the business that could result from insider actions.
A curious reader will find many other examples of insiders within organizations taking adverse actions against an organization from within. Insider threats pose a challenging problem. On the one hand, employers want to trust their employees and allow them to carry out their duties. Setting up many road blocks for employees can slow down the business and affect its ability to operate. On the other hand, employers need to protect themselves from potential loss, sabotage, or at a minimum negative press. Although this is a difficult problem, companies can take steps to defend against this threat.
Before a company can implement a successful security program of anykind, the executives or owners of a company must be aware and believe that the threat exists. The executives are responsible for making the decisions that protect the business and must buy into and sign off on any security programs. Business owners must also help enforce the security program.
A clear, written security policy should inform employees what they should and should not do. In some cases, employees may not realize how their actions can cause damage. Inappropriate access may simply be a result of curiosity more than malicious behavior. Sometimes employees just want to do their job or help someone and do not understand the consequences of risky actions. A student in one of the security classes I attended worked for the NSA and said Edward Snowden was a nice guy and asked a coworker to share credentials to obtain the documents he leaked. This article explainsthat a civilian NSA employee unwittingly helped Snowden and had no idea of his intent to steal documents.
A policy makes it easier for employees to decide what actions to take. A policy will make it easier for an employee who follows the rules to say no to a person using social engineering tactics. If there is no documentation or the employer does not inform employees it exists, the employer may have no recourse if an employee takes actions that cause security problems. The company must also have proper evidence showing an employee did not follow the policy and enforce the policy consistently.
The policy alone will not do any good if employees do not know it exists or what it says. Effective training involves more than simply handing out a document and having employees sign it. Employees are busy and overloaded. I attended a security awareness training from SANS Institute which offers in-depth information to help employers create an effective security awareness training program. Security teams can use tools created to help with security training. Case studies may help. The ability to influence behavioral changes may be improved by integration of training into the process employees use to do their jobs, as explained in this paper about secure cloud deployments: Balancing Security and Automation with Event Driven Security.
Segregation of Duties
Segregation of Duties or Separation of Duties involves structuring work in a way that requires more than one person to carry out a task. Financial processes often follow this principle. Organizations can apply this principle to the design of IT systems. Here are a few examples I have read about, experienced as a consultant or employee, or personally implemented:
Every organization is different and will need to decide which of processes and data are most critical. After figuring out what needs the most protection, design the related systems and processes to limit access to what is necessary for an employee or system to do the job. Implement an organizational structure that avoids giving a single person full access to all systems and data. Incorporate checks and balances into processes handling sensitive data.
“Trust but verify.” Ronald Regan used this phrase often in the Cold War negotiations with Mikhail Gorbachev. In fact, it originates from a Russian proverb. Rather than distrust employees or create stringent systems to enforce rules, an organization can set up monitoring and alerts for security-related actions. If an employee acts outside of company policies, employees can receive more training. If an employee consistently disregards security policy, organizations can take the actions written in the policy.
Monitoring needs to comply with the privacy laws applicable to the organization and locations in which it does business. To trust the data from monitoring systems, the monitoring systems themselves must be secure. Monitoring is not a purely technical control and requires human involvement. In a paper on the Target Breach, I mention that setting up security cameras but then having no one to watch them renders the cameras useless. Companies must employ people either internally or externally to review log data and alerts. The data could be forward to the employee’s manager, an internal security team, or a company could employ an external Managed Security Service Provider (MSSP) to handle this type of monitoring.
In the case of an incident, how will your company respond? A small business may use an MSSP to help in cases like this if full time security staff is not possible. Target had a third-party monitoring company but when a breach occurred they did not act on the information about the breach right away. Will you? Do you have the backups to quickly restore your business operations? Do you have the necessary logs to figure out what actions the insider took? Are the logs secure or could they have been deleted or altered? Considering these things before the incident may help a business recover from an incident with minimal damage.
Defending Against Insider Threats Protects Everyone
Creating defensive measures to prevent insider threats helps not only the organization but the customers of the organization and its employees. Organizations protect themselves from the consequences of a data breach, including negative press and financial loss. Customers benefit from data protection. Employees find it easier to do their work securely by following straight-forward policies and understanding why they exist. Policies and well-informed employees will make it difficult for a person with malicious intent to trick or coerce employees who are following the rules into taking harmful actions. System architecture and process design can limit data loss. Monitoring can help alert organizations to unwanted activity. Involving employees in security efforts allows everyone to understand and contribute to improving the effectiveness of security programs.
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