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OnPage has always empowered IT teams but also amplify alerting capabilities. In the following slides you will see 5 features of OnPage that act as important tools for any IT team to resolve incidents faster
But first… What is OnPage?
OnPage is an Incident Management System that allows you to:
Rock-solid reliability is what OnPage is known for and it’s a robust solution for digital ecosystems.
5 Must Haves for IT Teams - OnPage Templates
Perfect for teams who repetitive tasks. Tired of formulating an incident checklist every time you are in the filed. Why not make it a template!?
This feature enables users to create document templates which they can reuse. This template can be sent as a message. Some template formats could take the shape of:
Users can create unlimited number of templates in whatever size they wish to.
Users can also create templates for handling certain kinds of incidents or create templates to forward a ticket to another incident responder.
5 Must Haves for IT Teams - Conference bridge
Perfect for teams who have to get on a conference bridge.
5 Must Haves for IT Teams - Dedicated Line + Voice Mail
Perfect for teams that run after hours support.
With this feature organizations can eliminate the middle man and get their customers’ messages to the right person instantly!
5 Must Haves for IT Teams - OnPage + UpTimeRobot Integration
Perfect for teams responsible for monitoring the performance of a website.
Uptime Robot is all about helping you to keep your websites up. It monitors your websites every 5 minutes and alerts you if your sites are down.
Get alerted via OnPage for faster resolution!
Here are the types of monitoring available:
5 Must Haves for IT Teams - Views into Team Availability
Perfect for teams that are diverse and spread across different geographical locations.
The new release of OnPage provides users of the app with the ability to see who is online. Known as Team Availability; this feature is also a part of the web console.
This lack of ability to see presence information on the app hindered users in the field from having access to this information.
Now, users do not need to waste time in knowing their colleagues’ status as they can immediately see if the colleague is logged in.
OnPage is a cloud-based, industry leading smartphone application for high-priority, real enterprise messaging. OnPage provides critical alerts to IT and DevOps teams based on notifications from monitoring tools, logs or other APM systems for faster incident resolution.
Using OnPage you get instant visibility and feedback on alerts. As part of your IT service management, you can track alert delivery, ticket status, and responses. As a result, you will improve MTTR and better manage your IT ecosystem by decreasing service interruptions.
As an organization, you will improve responsiveness to SLAs and lower your IT costs
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