How to fix: PaperPort appears to be running Windows XP Compatibility Mode, see Technote 6629

Joe WinogradDeveloper
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Edited by: Andrew Leniart
Nuance's PaperPort may display this error message:

PaperPort appears to be running Windows XP Compatibility Mode which may result in errors. We recommend disabling Compatibility Mode for the PaprPort.exe program, see Technote 6629.

This article provides a possible solution to the problem.

You are reading this article because you attempted to run Nuance's PaperPort program, but received the error dialog box shown above. This is the infamous Compatibility Mode problem, very well-known in PaperPort circles. To rub salt in the wound, when you try to find TechNote 6629, it isn't there, as Nuance took it down, although the similar TechNote 6330 remains:


http://nuance.custhelp.com/app/answers/detail/a_id/6330


More salt in the wound occurs when you try to go to the link in the dialog box:


http://www.nuance.com/imaging/support/


That results in a 404 - File or directory not found error message — "The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable."

Turns out that even if you could find TechNote 6629, it is almost surely not the solution in this case, even though the error message referred you to it. The far more likely solution is the so-called "AppCompatFlags\Layers" registry hack, which is described in this Nuance Dragon NaturallySpeaking knowledge base entry, and which folks have using been using for PaperPort, too:

http://nuance.custhelp.com/app/answers/detail/a_id/6122/~/naturally-speaking-appears-to-be-running-windows-compatibility-mode-message


That article says to find the following registry keys:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers

HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers

It then says to delete them, but that is a seriously flawed solution because it will delete entries that belong to programs other than PaperPort, likely causing problems. So, you want to delete only the entries in those keys that belong to PaperPort. This is described in the two most recent Nuance KB articles on the matter (Answer ID 17383 and 18359):


https://nuanceimaging.custhelp.com/app/answers/detail/a_id/17383
https://nuanceimaging.custhelp.com/app/answers/detail/a_id/18359


They add a third key to look for:


HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows NT\Current Version\AppCompatFlags\Layers


Also, they correctly point out that you should delete only the "value on the right with PaprPort.exe" in it — not the whole key! Here's an example of an entry in one of those keys for another program:



Deleting the entire Layers key would likely cause real grief for the spjr.exe program.


Warning: Modifying the registry requires great care and carries an element of risk. If you are not comfortable doing it, get the assistance of a person who is knowledgeable with it.


N.B.: If you search in the registry (or the file system) for the PaperPort program, note that the executable is PaprPort.exe, not PaperPort.exe — that is, no letter "e" in the file name portion. This is because PaperPort was first released back in the 8.3 file-naming stone age and hasn't been changed.


With some luck, the method presented in this article will solve your problem. Please let me know if it does (or doesn't) by providing a comment below.

If you find this article to be helpful, please click the thumbs-up icon below. This lets me know what is valuable for EE members and provides direction for future articles. Thanks very much! Regards, Joe

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Joe WinogradDeveloper
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Comments (27)

Joe WinogradDeveloper
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Commented:
Hi Elizabeth,
Thanks for coming back and endorsing the article — much appreciated! Regards, Joe

Commented:
I will give this a try.   I purchased File Manager but have not had the time to convert and want to have both working at the same time.
All of a sudden I received the XP compatabality mode error and got to your site.I am reasonally computer competent but need a simple seby step procedure to get rid of this error. IT happened once before and the IT P erson got rid of it . Following you  email was not straight foward.
Joe WinogradDeveloper
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Commented:
Hi Raymond,

Thanks for joining Experts Exchange today and reading my article. I'll try to help with all your issues:

> I purchased File Manager but have not had the time to convert and want to have both working at the same time.

I don't know what "File Manager" you're talking about, but I take it that you want both "File Manager" and PaperPort to work at the same time, which I'm sure they can, because PaperPort does not use a proprietary folder/file system, i.e., it simply exposes the Windows file system (folders and files) on the PaperPort desktop. This means that there is no need to "convert" anything...any file manager should be able to operate on the Windows file system (just as PaperPort can).

> I am reasonably computer competent but need a simple step by step procedure to get rid of this error [JW - corrected typos]

OK, here are the steps (since you are "reasonably computer competent", I presume that you know how to edit the registry...if not, let me know):

(1) Find this key in the registry:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers

Look in the right pane for a value that contains this:

PaprPort.exe

(2) Delete that value in the right pane by right-clicking on it and then clicking Delete in the context menu. You will get a "Confirm Value Delete" dialog...click the Yes button.

(3) Repeat steps (1) and (2) for these other two keys:

HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers

HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows NT\Current Version\AppCompatFlags\Layers

> Following you email was not straight foward.

I don't know what "email" you're talking about, since you and I have never exchanged emails, to the best of my knowledge. Perhaps you meant to say "article", not "email". If so, I hope that the steps in this comment are more straightforward for you. Regards, Joe
Thank you Joe, I bought a new Brother MFC L8900CDW, and I installed new PaperPort that overwrite or update my previous PaperPort, and when I openned the first time, appear error TechNote 6629, and I did your recomendation and solution was sucessfully. I'm an Accountant, but I like to much the informatic. Once again, thank you so much for your time and tip for the correct solution.
Pedro J. Valdes,EA before Internal Revenue Service.
Joe WinogradDeveloper
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Commented:
You're welcome, Pedro, and thanks to you for joining Experts Exchange today to read my article and for letting me know that the solution worked for you — I'm very glad to hear that! If you take a moment to endorse the article by clicking the thumbs-up icon at the bottom of the article, I'll be grateful. Welcome aboard to EE! Regards, Joe

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