Oversized OST File Cannot be Synchronized in Outlook 2002 and Earlier Versions

Are you unable to synchronize your OST (Offline Storage Table) file with Microsoft Exchange Server? Is your OST file exceeding 2 GB size limit? In Microsoft Outlook 2002 and earlier versions, there is a 2 GB size limit for the OST file. If the file exceeds this size limit, it may get damaged or may not get synchronized with Exchange Server mailbox. Thus, it may not be possible for you to convert your OST file to a PST (Personal Storage Table) file. This prevents the OST file from being updated. To connect with Exchange Server in such a case, you need to manually Convert OST to PST.

When you attempt to synchronize the OST file, which is larger than 2 GB in size, with Exchange Server mailbox, the OST file will not accept more data and you encounter the below error message:

Errors in background synchronization. 
   In most cases, more information is available in a synchronization log in the
   Deleted Items folder.

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Furthermore, the following entries are logged in the synchronization log of Microsoft Outlook Express, which is located in the Deleted Items folder:

15:19:28 Synchronizing Mailbox '<username>'
15:19:28 Synchronizing Folder 'Outlook Security Settings'
15:19:28 Error synchronizing folder
15:19:28 [8004060C-53F-0-550]
15:19:28 The OST has reached its maximum size.  To reduce the amount of data in this OST,
     start Outlook in offline mode, select some items that you no longer need, permanently
     (press SHIFT + DEL) delete them, then re-sync this folder.

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After the above behavior of Microsoft Outlook, synchronization and OST to PST conversion processes are terminated.

Grounds of the problem:

The OST files are limited to 2 GB in size in Microsoft Outlook 2002 and earlier versions. When you attempt to add more data to the file, it may get damaged and become completely unusable.

To sort out this problem, you need to reduce the size of OST file and repair the file if it is damaged. You can reduce the file size by deleting unused items from the file and then compacting it.

When all else fails you might need to use a third-party product. One such product is Stellar Phoenix Mailbox Exchange Desktop. The application is particularly designed to effectively Convert OST file and all its objects to PST. After conversion, you can directly attach the resulted PST file to Exchange Server mailbox and update it.

Further reading from Microsoft : http://office.microsoft.com/en-us/outlook-help/scan-and-repair-corrupted-outlook-data-files-HA010075831.aspx  and http://support.microsoft.com/kb/842284 

For more discussion about related problems you can read my blog at   http://www.ostpstconverter.blogspot.com

The author is either working for the company providing the tool discussed above or somehow associated with the company.


Comments (3)

Author of the Year 2010
Top Expert 2010

An indication of how to upload the PST to Exchange would be useful here.  It's not automatic as has been suggested.

There is also the issue of why the OST is above 2GB.

As the OST file is a direct copy of the Exchange mailbox then unless the mailbox data is reduced the issue will re-occur.

In my opinion OST conversion unless for the purposes of data recovery when the original mailbox store is unavailable is a waste of time and money.  It does not resolve the issue it simply delays it short term.
Mark WillsTopic Advisor
Distinguished Expert 2018


Hi Jenny,

You can have a blog link in your profile. You can even have it in an Article.

When the content is your own product you need to take special care that it is not advertising just your product. I there is a scenario whereby your product is ideally suited to solve, then write about the problem, you can mention your product, but need to mention the choices as well without prejudice and without bias.

What we cannot do is allow the impression that this is the only solution (and therefore buy this product).

Your "resolution" suggests that the reader must go and buy your product if it cannot be repaired. That is both a little misleading and not absolutely dependant on a third-party solution. That section starts out fine, just finishes with one eye opened.

Also, you have a duty of disclosure to let all the readers know that you do work for the company. That way they are fully informed.

So, maybe take out the direct link to your product and mention it in terms of "When all else fails you might need to use a third-party product. One such product is ... " 

Then include some "Further reading from Microsoft : http://office.microsoft.com/en-us/outlook-help/scan-and-repair-corrupted-outlook-data-files-HA010075831.aspx and http://support.microsoft.com/kb/842284 ".

Then finish up with your disclaimer saying something like "I do work for a company (Stellar) that does provide third-party products for these types of situations  (such as the one mentioned above). For more discussion about these problems, you can read my blog at : ..."  You get kind of a link to your product site, but it is now no longer a direct link.

As for technical accuracy, I will leave that in the very very capable hands of alanhardisty. Even if you do follow some of the suggestions above, you will still need to satisfy Alan as to your Advertorial content and technical accuracy for this to be published. Alan is your Lead PE and also a Subject Matter Expert in this area. I am not.

My objective was to simply clarify matters regarding advertising for you (and suggest some strategies that have worked previously). This would also apply to your other Article. You last comment (in that other Article) helps position a scenario that makes it a slightly more compelling article. Again, Alan is your PE on that Article as well, so his guidance and advice will equally apply.

You should familiarise yourself with the Terms Of Use : https://www.experts-exchange.com/termsOfUse.jsp and the Article Guidelines : https://www.experts-exchange.com/articlesGuidelines.jsp

Mark Wills
Page Editor
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