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CASE STUDY: USMC Mitigates Network Outages with Experts Exchange

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Downtime reduced, data recovered by utilizing an Experts Exchange Business Account

Challenge
The United States Marine Corps employs more than 200,000 active-duty Marines with operations in four continents, all requiring complex networking systems. With a relatively young and inexperienced workforce, the organization demands reliable resources to help Marines solve technology problems at installations and field sites worldwide.

Solution
Officers in the USMC use an Experts Exchange Business Account as a source of technology help that can be called upon as needed for troubleshooting assistance, research and as a historic information repository. Network problems can be corrected in a timely manner, thus minimizing outage periods.

“The information points us in the right direction and ensures the right corrective action is completed,” says Chief Warrant Officer Thomas Armentani.

CWO2 Armentani details a specific experience during his last deployment to Al Asad, Iraq.

“I used Experts Exchange to mitigate the outage period of our Microsoft Exchange environment,” explains Armentani. “Backups were corrupt and not validated, so there was a very high likelihood of data loss for end users. By using Experts Exchange to research the errors received on the Exchange server, we recovered all the information in a timely manner. Data was not lost in spite of the outage.”

Time saved, data recovered
By accessing reliable technology solutions with their Experts Exchange Business Account, the United States Marine Corps has been able to solve network problems faster and equip Marines with the resources necessary to effectively troubleshoot difficult issues.

“I would highly suggest that any/all network administrators use Experts Exchange,” says Armentani. “I am impressed with the company and the minimal cost of this superb service.”

About Business Accounts
To learn more about Experts Exchange Business Accounts, visit our information page. You can also contact an account representative by e-mail, or call (805) 787-0603, ext. 400 today to find out how Experts Exchange can help your business.
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Author:G-Warren
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