Microsoft Exchange Address Book Service will not start after migration from exchange 2007 to Exchange 2010

Maen Abu-TabanjehNetwork Administrator, Network Consultant
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Microsoft Exchange Address Book Service will not start after migration from exchange 2007 to Exchange 2001.
Introduction :
one of EE users have question that after migration from exchange 2007 to exchange 2010 found that outlook users will not work fine , after investigations i found that he need to reconfigure client access and auto discover , it was working fine after reconfigure steps but an strange problem appears that Microsoft Address Book Services will not start , the user said that he spent 2 days searching on internet but no solution found , i found the solution and here is steps and descriptions :


Problem:
This problem is one of rare problems that maybe occurred after migrating from Exchange 2007 to Exchange 2010  , the user may need to re-configure auto discover and Outlook anywhere , however for unknown case the “Exchange Address Book Service “ stop working and following events are found on Event Viewer :
Event ID: 7000
Description:
The Microsoft Exchange Address Book Service Failed to start due to the following Error:
The service did not respond to the start or control request in a timely fashion.

  event ID 7000 : Microsoft Exchange address book
And
Event ID 7009
Description:
A timeout was reached (3000 milliseconds) while waiting for Microsoft Exchange Address Book Service to Connect.

 Event ID 7009 : Microsoft Exchange Address Book

Symptoms:

The user side will connect to exchange server but updating take very long time which is result on failed on Outlook connection.

Resolution:

After long search on internet there is no solution found for this case , I have found by myself that address book service required ports to be defined on registry after reviewing the registry values required for ports to be defined , I found that these values were absent , this was the reason that why service stop responding and no longer able to start.
Here we are :

Start -> run regedit.exe
Follow these registry key:


HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\MSExchangeRPC

create new REG_DWORD
name "TCP/IP Port"
assigned value :  59532 (Decimal)

then follow this  key :


HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\MSExchangeAB\Parameters

created new String Value REG_SZ
Name "RpcTcpPort" (without quotation)
value : 59533

then close regedit …start Microsoft Address Book Services , it works fine...

Disclaimer: This article came about because of a question that the author was able to assist with. Setting the port number should not be a requirement to resolve this issue, and perhaps it was coincidence that it worked, but it is presented as a possible work-around if more traditional fixes have failed.

here is additional useful resources related to this article :

http://social.technet.microsoft.com/wiki/contents/articles/configure-static-rpc-ports-on-an-exchange-2010-client-access-server.aspx

Recommended reading : http://technet.microsoft.com/en-us/library/ee332317.aspx

Regards

Maen Abu-Tabanjeh
IT Manager.
Amman - Jordan
0
13,857 Views
Maen Abu-TabanjehNetwork Administrator, Network Consultant
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Comments (12)

Alan HardistyCo-Owner
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Top Expert 2011

Commented:
What Service Pack was Exchange on when you looked at the server?
Maen Abu-TabanjehNetwork Administrator, Network Consultant
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Top Expert 2011

Author

Commented:
the problem it was Exchange 2007 SP3 .. this the fun.
i tried every bit of solution..but was no luck before this solution.
Maen Abu-TabanjehNetwork Administrator, Network Consultant
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Top Expert 2011

Author

Commented:
sorry alan , i mean it was exchange 2010 sp2
Alan HardistyCo-Owner
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Top Expert 2011

Commented:
I would have been interested to see what Microsoft's solution would have been.

After a few hours of searching fruitlessly, I would have been straight on the phone.
Maen Abu-TabanjehNetwork Administrator, Network Consultant
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Top Expert 2011

Author

Commented:
its one of the historical Paradoxes .. i think microsoft should award me a prize lol , i really confused like you alan , i don't why this solution helped...i tried too many solutions with no luck , but its very strange.

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