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Fixing drive problems after installing or upgrading iTunes on Windows

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iTunes uses a third party component from GEAR Software for accessing the CD/DVD drives in Windows computers.  This component is registered as a filter driver for all CD/DVD drives.  Sometimes the iTunes installation or upgrade process can cause this component to not be registered correctly, or perhaps even install the wrong version of this driver filter.

There have been many reported problems caused by issues with this filter driver.  Some of these are:
- Inability to burn CDs in iTunes
- Inability to copy songs from CDs in iTunes
- Optical drives completely missing from Windows
- Other software unable to burn CDs (Like Nero, Roxio, etc)
- iTunes has a dialog box that opens when you start iTunes that mentions the registry settings are missing

It is possible, in most cases, to manually fix the registry to alleviate this problem.  You can find instructions on manually editing your registry on Apple's support website at: http://support.apple.com/kb/HT2615.  Attempting to fix the problem manually requires technical knowledge of the Windows Registry and does not verify that the correct driver is installed.

While there are known and published means for manually fixing this problem, GEAR Software has provided an installer that will automate the process.  Using the installer from GEAR is a safer solution than attempting to follow the manual process.  Not only will the driver installer fix your registry entry, but it will also make sure the correct driver file is installed for your computer.  It also has the added benefit of providing you with the latest driver which can include bug fixes and performance improvements.  

To get the latest driver update from GEAR you can go to:

On the GEAR download page you will see a section called "Drivers Downloads" toward the bottom of the page.  To download the software you can click the link for your platform.  At the time of this writing there are two options for which driver to download.  Most likely you need the one labeled "Driver_Installer_x86_x64.exe".  The other option is for computers with an Intel Itanium processor which is mostly used in server computers.

After the file has finished downloading, simply run the installer and it will take care of installing the correct version of the driver and registering it in the Windows registry.  While the installer will not require you to reboot your computer, you'll want to do that to make sure all is working well.

Running the installer will allow all drives to function properly under Windows, as well as providing the functionality for iTunes to access the CD/DVD drives.
LVL 18

Expert Comment

This should prove help to those who are mystified about these things.  It seems to do just enough for them so that they can do it themselves without getting into trouble.  Got my vote.

Expert Comment

I did all proposed in the article. But it does not help att all. The check from ITUNES gives following feedback :
Microsoft Windows Vista Business Edition Service Pack 1 (Build 6001)
Acer, inc. TravelMate 3270
QuickTime 7.6.2
FairPlay 1.4.10
iPod Updater-Bibliothek 8.1d19
CD-Treiber DLL
Apple Mobile Device
Apple Mobile Device Driver
Bonjour (118.5)

iTunes-Seriennummer D663F206DAA9D3E6

Aktueller Benutzer ist ein Administrator.
Aktuelles Datum und Uhrzeit sind 2009-07-29 13:45:33.
iTunes befindet sich nicht im abgesicherten Modus.

Info zu Video-Anzeige

Intel Corporation, Mobile Intel(R) 945 Express Chipset Family
Intel Corporation, Mobile Intel(R) 945 Express Chipset Family

**** Info für externe Plug-Ins ****

Keine externen Plug-Ins installiert.

**** CD/DVD-Laufwerkstests****

LowerFilters: PxHelp20 (,
UpperFilters: GEARAspiWDM (,

Audio-CD im Laufwerk
22 Titel auf der CD gefunden, Spieldauer: 78:47 auf Audio-CD
Titel 1, Startzeit: 00:02:00
Titel 2, Startzeit: 05:01:73
Titel 3, Startzeit: 08:15:02
Titel 4, Startzeit: 11:36:29
Titel 5, Startzeit: 17:09:03
Titel 6, Startzeit: 20:46:53
Titel 7, Startzeit: 24:01:34
Titel 8, Startzeit: 26:41:07
Titel 9, Startzeit: 30:09:61
Titel 10, Startzeit: 33:52:27
Titel 11, Startzeit: 37:10:54
Titel 12, Startzeit: 40:44:15
Titel 13, Startzeit: 44:21:65
Titel 14, Startzeit: 47:33:62
Titel 15, Startzeit: 51:28:06
Titel 16, Startzeit: 54:31:74
Titel 17, Startzeit: 59:35:03
Titel 18, Startzeit: 63:24:64
Titel 19, Startzeit: 66:52:13
Titel 20, Startzeit: 69:39:06
Titel 21, Startzeit: 72:44:61
Titel 22, Startzeit: 75:54:27
Audio-CD erfolgreich gelesen
Laufwerksgeschwindigkeit erfolgreich erkannt
Die CDR-Geschwindigkeiten des Laufwerks sind:  10 16 24
Die CDRW-Geschwindigkeiten des Laufwerks sind:  10
Die DVDR-Geschwindigkeiten des Laufwerks sind:  10
Die DVDRW-Geschwindigkeiten des Laufwerks sind:  10

Das Schreiben von CD-Text ist in den Einstellungen aktiviert. Sollten Probleme beim Brennen von CDs auftreten, deaktivieren Sie diese Einstellung.
Der letzte Audio-CD-Brennvorgang ist mit Fehlercode -50(0xffffffce) fehlgeschlagen. Verwendet wurde das Laufwerk E: HL-DT-ST DVDRAM GSA-T10N mit einem CDR-Medium bei 0X-facher Geschwindigkeit.

Can somebody give a feedback on that or a hint how it should work ??



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