Certification Prep Course

Microsoft Certified Partner (MCP) - Windows 7, Enterprise Desktop Support Technician

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Course Syllabus(378 Lessons)

70-685: Module 01 - Identifying Cause and Resolving Desktop Application Issues
Identifying Cause and Resolving Desktop Application Issues
65 lessons2h 30m 30s
70-685: Module 02 - Operating System Troubleshooting and Support

Course Description

Candidates for this training path support end users who run Microsoft Windows 7 in a corporate environment. They should have experience using applications that are included with the operating system, such as productivity applications used in a corporate environment and Microsoft Office applications. Participants should be able to resolve operating system issues by telephone, email, connecting to an end user's system remotely, or by visiting an end user's desktop. They should have a working knowledge of operating in an Active Directory domain environment.
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Course Details

15h 27m 18s


Sandra Batakis
With more than 25 years of experience, I currently maintain my status as a Senior Microsoft Certified Instructor and Microsoft Certified Systems Engineer, all while working as a software and network consultant. I possesses extensive hands-on IT networking experience, including building computer networking infrastructures and implementing and migrating data to Microsoft Exchange. Throughout my career, I have delivered numerous Microsoft and CompTIA classroom-based as well as online boot camps and seminars across the United States.
Sandra BatakisA+ Trainer, MCT, MCSE, CIW

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