Certification: ITIL Continual Service Improvement

Category
IT Administration
Level
Advanced
Lessons
179
Duration
3h 36m 46s
Last Updated: 2018-12-10
Continual service improvement should be an integral part of every stage of the ITIL® service management framework. ITIL® Continual Service Improvement provides best-practice guidance for introducing a cycle of service management improvements and a structured approach for assessing and measuring services. Career Path: ITIL® Continual Service Improvement is relevant to any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners, and business relationship managers.

This course is brought to you by Experts Exchange, in partnership with Career Academy’s ITIL training courses provided through an association with itSM Solutions. The provider number is 2626.

ITIL® and the Swirl logo™ are registered trademarks of the AXELOS Limited, used under permission of AXELOS. All rights reserved.
All ITIL® courses are offered by itSM Solutions ATO of AXELOS Limited.
The ITIL® Foundation Certificate is a required prerequisite. The exam format is as follows:

Multiple choice examination questions
Eight questions per paper
28 marks required to pass (out of 40 available) - 70%
90 minutes duration
Closed book

Certification Exam Details:
Purchase this certification exam voucher.
Category
IT Administration
Level
Advanced
Lessons
179
Duration
3h 36m 46s
ITIL CSI - Module 03: 7-Step Improvement Process
ITIL CSI - Module 04: Reporting, Methods, and Technology
Patrick von Schlag
I’ve worked in the information technology field for more than 25 years and bring extensive expertise to my courses. I helped establish IT service management programs for a variety of organizations, including pharmaceutical, energy, and software companies. I was a part of one of the original service management teams in the United States. I’ve been a member of several CompTIA boards and am a member of the ITSM forum.
Patrick von SchlagInstructor and Curriculum Developer
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