Certification: ITIL Operational Support and Analysis

Category
IT Administration
Level
Advanced
Lessons
306
Duration
6h 08m 43s
Last Updated: 2018-08-16
This training path covers the concepts of ITIL® Operational Support & Analysis. Participants will learn about service operation processes and OSA common activities. Participants will also learn about service operation functions and how to organize and implement these concepts. Career Path: ITIL® Operational Support & Analysis is relevant to any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners, and business relationship managers.

This course is brought to you by Experts Exchange, in partnership with Career Academy’s ITIL training courses provided through an association with itSM Solutions. The provider number is 2626.

ITIL® and the Swirl logo™ are registered trademarks of the AXELOS Limited, used under permission of AXELOS. All rights reserved.
All ITIL® courses are offered by itSM Solutions ATO of AXELOS Limited.
Certification Exam Details:
Purchase this certification exam voucher.
Category
IT Administration
Level
Advanced
Lessons
306
Duration
6h 08m 43s
ITIL OSA - Module 03: Service Operation Processes
ITIL OSA - Module 05: Service Operation Functions
ITIL OSA - Module 06: Organize and Implement - VO
Patrick von Schlag
I’ve worked in the information technology field for more than 25 years and bring extensive expertise to my courses. I helped establish IT service management programs for a variety of organizations, including pharmaceutical, energy, and software companies. I was a part of one of the original service management teams in the United States. I’ve been a member of several CompTIA boards and am a member of the ITSM forum.
Patrick von SchlagInstructor and Curriculum Developer
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