This training path covers the concepts of ITIL® Service Offerings and Agreements. Participants will learn about service offerings and agreements processes and the organization, technology, and implementation surrounding them.
Career Path: ITIL® Service Offerings and Agreements is relevant to any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners, and business relationship managers.
This course is brought to you by Experts Exchange, in partnership with Career Academy’s ITIL training courses provided through an association with itSM Solutions. The provider number is 2626.
ITIL® and the Swirl logo™ are registered trademarks of the AXELOS Limited, used under permission of AXELOS. All rights reserved. All ITIL® courses are offered by itSM Solutions ATO of AXELOS Limited.
Certification Exam Details: Purchase this certification exam voucher.
I’ve worked in the information technology field for more than 25 years and bring extensive expertise to my courses. I helped establish IT service management programs for a variety of organizations, including pharmaceutical, energy, and software companies. I was a part of one of the original service management teams in the United States. I’ve been a member of several CompTIA boards and am a member of the ITSM forum.
Patrick von SchlagInstructor and Curriculum Developer