In this course, we will begin witht the basic concepts of quality. This includes quality management, important key terms, the five major cost categories, the eight categories of waste, and more.
We will then describe the customer inputs to quality, where we will define customer types, impacts, and requirements before moving onto important project characteristics and attributes.
We will continue onto quality planning and control, which includes operational definitions, benchmarking, cause and effect diagrams, process flowcharting, and quality management plans.
Lastly, we will thoroughly discuss Six Sigma, an essential quality control and management technique. To do so, we will go over the the Six Sigma steps, philosophy, DMAIC (Define Measure Analyze Improve Control), and the challenges to the technique.