In this course, we will begin witht the basic concepts of quality. This includes quality management, important key terms, the five major cost categories, the eight categories of waste, and more.
We will then describe the customer inputs to quality, where we will define customer types, impacts, and requirements before moving onto important project characteristics and attributes.
We will continue onto quality planning and control, which includes operational definitions, benchmarking, cause and effect diagrams, process flowcharting, and quality management plans.
Lastly, we will thoroughly discuss Six Sigma, an essential quality control and management technique. To do so, we will go over the the Six Sigma steps, philosophy, DMAIC (Define Measure Analyze Improve Control), and the challenges to the technique.
This course is brought to you by Experts Exchange, in partnership with Career Academy, who is a PMI® Registered Education Provider (#4058).
PMI, Project Management Institute, Project Management Professional (PMP), PMP, Certified Associate in Project Management (CAPM), CAPM, PMI Agile Certified Practitioner (PMI-ACP), PMI-ACP, PMI Risk Management Professional (PMI-RMP), PMI-RMP, PMBOK, PgMP, PULSE OF THE PROFESSION, THE PMI TALENT TRIANGLE and The PMI REP Logo are registered marks of the Project Management Institute, Inc.
As a Project Management Professional (PMP)®, I currently serve as president & CEO of LookingGlass Development, LLC., a provider of project management tools, training, and consulting. For 3 years I served on Project Management Institute's International Board of Directors as well as PMI®'s Chair of Performance Oversight, Chair of External Relations and Involvement Committee, and Secretary Treasurer. I was included in the “Top 40 under 40” list by the Denver Business Journal and was named PMI®'s 2004 International Business Leader of the Year. Additionally, each year I make 50+ presentations on the topics of leadership, performance management, and program/project management. I’m currently the Colorado State Commissioner for Information Management, governing all IT projects over $500,000.