In this course, we will explore business etiquette and professionalism. We will cover the basic principles of professional behavior, including what is expected of you as an employee and how you should behave in the working environment.
We will then dive into interview etiquette by outlining how to interview, what you should expect, and how you can plan.
Next, we will explore how to plan and attend business meetings with etiquette and professionalism. We will talk about various types of meetings and how to present yourself in each example.
We will then discuss electronic etiquette, including how to use these tools while still appearing respectful and maintaining a strong sense of professionalism. These include lessons on voicemails, instant messaging, texts, and social media.
We will expand our lesson to the global sense and relate our new etiquette understanding to other countries and cultures that may have different behavioral expectations. You will learn how to approach diversity, understand cultural norms, gain awareness of your personal biases, and ensure effective communication.
After completing this course, you will be able to enter the workplace with confidence and effectively present yourself in a professional manner.
Since 2004, I’ve provided training to organizations of all sizes around the world. My training programs and consultative development strategies are known to result in positive organizational improvement. I earned my MBA and MS in Leadership and Business Ethics at Duquesne University. In addition, I have my Ph.D. in organizational development and leadership from Capella University. I hold several certifications, including Certified Professional in Learning and Performance, certified Ken Blanchard Situational Leadership II trainer, certified in Myers-Briggs Type Indicator and DiSC Assessments, have certification in Lominger Leadership Architect, and am a Certified Team and Executive Coach.
Angela KeglerPhD - Chief Learning Officer at The Kegler Group