Customer Service Basics

Category
Office Productivity
Level
Beginner
Lessons
78
Duration
1h 16m 03s
Last Updated: 2018-06-21
This course teaches participants how to understand customer service best practices, with a focus on the customer, customer service and the telephone, handling complaints, and enduring stress.
Category
Office Productivity
Level
Beginner
Lessons
78
Duration
1h 16m 03s
Angela Kegler
Since 2004, I’ve provided training to organizations of all sizes around the world. My training programs and consultative development strategies are known to result in positive organizational improvement. I earned my MBA and MS in Leadership and Business Ethics at Duquesne University. In addition, I have my Ph.D. in organizational development and leadership from Capella University. I hold several certifications, including Certified Professional in Learning and Performance, certified Ken Blanchard Situational Leadership II trainer, certified in Myers-Briggs Type Indicator and DiSC Assessments, have certification in Lominger Leadership Architect, and am a Certified Team and Executive Coach.
Angela KeglerPhD - Chief Learning Officer at The Kegler Group
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