Training Course

Conflict Resolution

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Course Syllabus(32 Lessons)

Conflict Resolution: Module 01 - Getting Started
Getting Started
2 lessons1m 23s
Conflict Resolution: Module 02 - An Introduction to Conflict Resolution
Conflict Resolution: Module 03 - Conflict Resolution Styles with the Thomas-Kilmann Instrument
Conflict Resolution: Module 04 - Creating an Effective Atmosphere
Conflict Resolution: Module 05 - Creating a Mutual Understanding
Conflict Resolution: Module 06 - Focusing on Individual and Shared Needs
Conflict Resolution: Module 07 - Getting to the Root Cause
Conflict Resolution: Module 08 - Generating Options
Conflict Resolution: Module 09 - Building a Solution
Conflict Resolution: Module 10 - The Short Version of the Process
Conflict Resolution: Module 11 - Additional Tools

Course Description

This course includes an introduction to conflict resolution and conflict resolution styles. We will learn techniques for creating an effective atmosphere, reaching a mutual understanding, and identifying individual and shared needs. Students will learn how to find the root cause of a problem, generate options, and build a solution. We will also discuss a shortened version of this process and some additional tools.

Course Details

Level:
Beginner
Duration:
45m 34s
Students:
0

Instructor

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