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Supporting and Troubleshooting Windows 10

$2,995.00 USD$2,695.50 USD
  • MSRP: $2,995.00
  • Free Member: $2,695.50
  • Premium Member: $2,396.00

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  • About
  • Curriculum

In this course, you will learn to install and configure Windows 10 desktops and devices in a Windows Server domain corporate environment. You will learn how to install and customize Windows 10 operating systems and apps, configure local and remote network connectivity and storage along with how to configure data security, device and network security, and maintain, update, and recover Windows 10.


  • Networking fundamentals, including TCP/IP, User Datagram Protocol (UDP), and Domain Name System (DNS)
  • Microsoft Active Directory Domain Services (AD DS) principles
  • Understanding of the Public Key Infrastructure (KPI) components
  • Windows Server 2012 R2 fundamentals
  • Microsoft Windows Client essentials experience with Windows 10
  • Installing and Configuring Windows 10 (M20697-1)
  • Deploying and Managing Windows 10 Using Enterprise Services (M20697-2)

Course Objectives

  • Design the processes involved in planning and using a troubleshooting methodology for Windows 10
  • Troubleshoot startup issues and operating system services on a Windows 10 PC
  • Resolve issues related to hardware devices and device drivers
  • Troubleshoot Windows 10 PCs remotely
  • Troubleshoot issues related to network connectivity
  • Troubleshoot client configuration failures and GPO application issues
  • Troubleshoot issues related to user settings
  • Troubleshoot remote connectivity issues
  • Resolve issues related to accessing resources from computers that are domain-joined
  • Resolve issues related to accessing resources from computers that are not domain-joined
  • Troubleshoot issues related to application installation and operation
  • Recover a PC running Windows 10

Intended Audience

  • IT professionals who administer and support Windows 10 desktops, devices, users, as well as associated network and security resources
  • Enterprise Desktop Support Technicians (EDST) who:
  • Provide Tier 2 support to users running Windows 10 PCs and devices in medium to large enterprise organizations within a Windows domain environment
  • Focus on broad range of technical issues for Windows operations systems,
  • devices, cloud services, applications, networking, and hardware support
  • Resolve technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings, and device synchronization
  • Provide local and remote network access, access to applications, access to data and printers, authentication, Endpoint security and policy, OS, and data recovery

About the Author

NterOne is a global training and consulting company focusing on live online IT training courses, self-paced e-learning, private onsite training, consulting, and software focused on the training industry.
Posted: 21 December, 2016

Module 1: Implementing a Troubleshooting Methodology 

  • Overview of Windows 10
  • Introduction to the EDST Job Role
  • Overview of the Troubleshooting Steps and Troubleshooting Tools

Module 2: Troubleshooting Startup Issues 

  • Overview of the Windows 10 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues
  • Recovering BitLocker-Protected Drives

Module 3: Troubleshooting Hardware and Device Drivers 

  • Troubleshooting Device Driver Failures
  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Monitoring Reliability
  • Configuring the Registry

Module 4: Troubleshooting Remote Computers 

  • Using Remote Desktop and Remote Assistance
  • Remoting with Windows PowerShell

Module 5: Resolving Network Connectivity Issues 

  • Determining Network Settings
  • Troubleshooting Network Connectivity Issues
  • Troubleshooting Name Resolution

Module 6: Troubleshooting Group Policy 

  • Overview of Group Policy Application
  • Resolving Client Configuration Failures and GPO Application Issues

Module 7: Troubleshooting User Settings 

  • Troubleshooting Sign-in Issues
  • Troubleshooting the Application of User Settings

Module 8: Troubleshooting Remote Connectivity 

  • Troubleshooting VPN Connectivity Issues
  • Troubleshooting DirectAccess

Module 9: Troubleshooting Resource Access within a Domain 

  • Troubleshooting File Permissions Issues
  • Recovering Files Encrypted by EFS
  • Troubleshooting Printer Access Issues

Module 10: Troubleshooting Resource Access for Non Domain Member Clients 

  • Configuring and Troubleshooting Device Registration, Work Folders, and OneDrive Access

Module 11: Troubleshooting Applications 

  • Troubleshooting Desktop App Installation Issues
  • Troubleshooting Desktop Apps and Windows Store Apps
  • Troubleshooting Access to Company Web Applications

Module 12: Maintaining Windows 10 

  • Managing and Troubleshooting Windows Activation
  • Monitoring and Troubleshooting Performance
  • Applying Applications and Windows Updates

Module 13: Recovering Data and Operating System 

  • File Recovery in Windows 10
  • Recovering an OS


Lab 1: Implementing a Troubleshooting Methodology

Lab 2: Using Troubleshooting Tools for Windows 10

Lab 3: Troubleshooting Startup Issues

Lab 4: Recovering BitLocker-Encrypted Drives

Lab 5: Troubleshooting Device Driver Issues Lab 6: Troubleshooting Hardware Issues

Lab 7: Troubleshooting Remote Computer by using Remote Desktop and Remote Assistance

Lab 8: Troubleshooting Remote Computer by using Windows PowerShell Lab 9: Resolving Network Connectivity Issues

Lab 10: Resolving Name Resolution Issues

Lab 11: Troubleshooting Group Policy Application Issues Lab 12: Resolving Group Policy Issues

Lab 13: Installing and Sharing a Printer Lab 14: Troubleshooting Sign-In Problems

Lab 15: Troubleshooting the Application of User Settings Lab 16: Troubleshooting VPN Connectivity

Lab 17: Configuring and Troubleshooting DirectAccess Lab 18: Troubleshooting File Access Issues

Lab 19: Troubleshooting Access to Encrypted Files Lab 20: Troubleshooting Printer Access Issues

Lab 21: Troubleshooting Resource Access for Clients that are not Domain Members Lab 22: Troubleshooting Desktop Apps

Lab 23: Troubleshooting Access to Company Web Applications Lab 24: Monitoring and Troubleshooting Performance

Lab 25: Recovering Data

Lab 26: Provisioning Computer to Comply with Company Standards

This is a certification course.
By completing this course, you are eligible for certification opportunities. This course provides the instruction and educational material needed to prepare for a third-party certification exam.
This is a course package.
Course packages provide a comprehensive learning plan at a discounted price, and may lead to certification opportunities.