Administering Cisco Unified Communications Workspace Part 1: Basic v9.x

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  • About
  • Curriculum

Administering Cisco Unified Communications Workspace Part 1 (ACUCW1) Basic v9.x focuses on adding phones and users in an environment that is similar to what you will see in your own system, including: Cisco Unified Communications Manager (CUCM) v7, v8, and v9 Unity Connection v7, v8, and v9 Client devices. You will learn how to access the CUCM administrative pages to perform moves, adds, and changes of Cisco IP Phones, while configuring users and associating them with phones. You will learn to configure simple features, such as DND, Music on Hold, MeetMe conferencing, and shared lines and barge, as well as access to CUCM user web pages. You'll also learn to configure voice mail accounts for users, build a voice mail menu system, and manage licenses using Enterprise License Manager with Cisco UC v9.1. You will gain a basic understanding of route patterns that are used for dialing and Class of Service, which is used to control who can dial where, such as internal, local, long distance, and so forth.


For this basic course, familiarity with relevant technologies and an understanding of router configuration is not needed.

Course Objectives:

  • Basic CUCM architecture and terminology
  • How the CUCM administrative and user GUIs work
  • Device pools and other common elements of phone configuration
  • Add and delete phones manually and using auto registration
  • Use the BAT tool to add phones and users and to change configurations
  • Add users, assign them capabilities, and associate them with phones
  • Configure phone features: shared lines, call park, DND, Music on Hold, and phone services
  • Configure phones for Class of Service using the line/device approach
  • The NANP
  • Configure phones for voice mail
  • Enable video
  • Investigate CDR and billing using third-party software called OfficeWatch
  • Components of the Cisco Unity and Unity Connection systems and how they integrate into a unified messaging system
  • Configure Cisco Unity Connection users
  • Deploy and use the Greetings and Broadcast administration tools
  • Configure Cisco Unity Connection Voice Mail Menu System using call and interview handlers (i.e., build an Audiotext application)

Intended Audience

This course is designed for administrators who need an understanding of Cisco UC networks. Engineers, network architects, and integrators with overall responsibility for Cisco UC networks can also benefit from this course, especially when taken in combination with more advanced courses such as ACUCW2.

About the Author

NterOne is a global training and consulting company focusing on live online IT training courses, self-paced e-learning, private onsite training, consulting, and software focused on the training industry.
Posted: 21 December, 2016

Module 1: Introduction to Cisco Unified Communications Manager (CUCM)

  • Telephony and IP Phones
  • CUCM Architecture
  • Endpoints in CUCM
  • Connecting End-User Devices
  • CUCM Administration

Module 2: Configuring Users and Phones

  • Managing User Accounts in CUCM
  • Implementing IP Phones
  • Remote Monitoring and Troubleshooting

Module 3: CUCM Dial Plan and Calling Privileges

  • Route Patterns
  • Calling Privileges and Restrictions

Module 4: Configuring CUCM Applications and Features

  • Music on Hold, Annunciator, and Conferencing
  • Video Advantage
  • User Features and Web Pages
  • Call Detail Records and Billing
  • Configuring Voice Mail

Module 5: Unity Connection

  • Integration
  • General Setup
  • Administration
  • Subscriber Setup
  • Configuring Global Subscriber Settings
  • Configuring Subscriber Accounts and Settings
  • Building a Voice Mail Menu and Audiotext Application
  • Call and Interview Handlers


Lab 1: Topology and Deployment

Lab 2: Exclusive - VMware Exploration (Optional)

Lab 3: Exclusive - CUCM/CUC v9.1.1a License Setup

Lab 4: Users: End Users

Lab 5: Enhanced - Users: Application Users

Lab 6: Users: BAT

Lab 7: Exclusive - Investigate HQ Common Configuration

Lab 8: Manual Phone Configuration

Lab 9: Phone Auto Configuration

Lab 10: Phone Configuration CIPC

Lab 11: Phone Basic Features

Lab 12: Phones: BAT

Lab 13: Exclusive - Dial Plan Exploration Lab

Lab 14: Exclusive - Line/Device Class of Service: Discovery

Lab 15: Exclusive - Phones - Branch A

Lab 16: Exclusive - Troubleshooting MACs (Optional)

Lab 17: MOH and Conferencing

Lab 18: Enhanced - Users Features1: Softkeys and DND

Lab 19: Users Features 2: Call Park and Pickup

Lab 20: Enhanced - Users Features 3: Shared Lines and Barge

Lab 21: Users Features 4: Users Options Web Pages and IP Phone Services

Lab 22: Enhanced - Load Voice Mail Integrations and License CUC

Lab 23: Enhanced - Configure Phones for Voice Mail

Lab 24: Unity Connection Voice Mail Integration

Lab 25: System Settings

Lab 26: System Schedule

Lab 27: Enhanced - Class of Service and Roles

Lab 28: Adding Subscribers/Users

Lab 29: Personal Communications Assistant

Lab 30: Unity Opening Greeting

Lab 31: Enhanced - Interview and Call Handlers

Lab 32: Exclusive - Greetings and Broadcast Administrators

This is a certification course.
By completing this course, you are eligible for certification opportunities. This course provides the instruction and educational material needed to prepare for a third-party certification exam.
This is a course package.
Course packages provide a comprehensive learning plan at a discounted price, and may lead to certification opportunities.