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Learn the principles, purpose, and objective of ITIL Service Strategy.
In this course, you will be immersed in the overall concepts associated with the service strategy phase of the service lifecycle. You will get an introduction to the key principles of service strategy, and you will learn about the service strategy processes. You will discover the importance of governance and related frameworks, and you will examine implementation considerations and approaches, including organizational design, the role of technology, and service automation. Through lecture, exercises, and scenario-based exam questions, you'll learn the core disciplines of ITIL best practices.
This course positions you to successfully complete the associated exam, which is offered on the last day of class at 3:00 pm.
The main process focus areas of this course include:
Strategy management for IT services
Service portfolio management
Financial management for IT services
Business relationship management
Please note: The ITIL Foundation certification is required to take the exam at the end of class. Proof of certification must be provided no later than the first day of class.
After you complete this course you will be able to:
Module 1: Introduction to Service Strategy
Module 2: Service Strategy Principles
Module 3: Strategy Management for IT Services Process
Module 4: Service Portfolio Management Process
Module 5: Financial Management for IT Services Process
Module 6: Demand Management Process
Module 7: Business Relationship Management Process
Module 8: Governance
Module 9: Organizing for Service Strategy
Module 10: Technology Considerations
Module 11: Implementing Service Strategy
Module 12: Service Strategy Challenges, Risks, and CSFs
Module 13: Exam Preparation/Mock Exam