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Learn to manage and control the activities and techniques within the ITIL continual service improvement stage.
In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the continual service improvement (CSI) phase of the service lifecycle. You will learn about managing and controlling the activities and techniques within the CSI stage, not the details of each of the supporting processes. This course includes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices and position you to successfully complete the associated exam. The exam is offered on the last day of the course at 3:30 pm.
Please note: The ITIL Foundation certification is required to take the exam at the end of class.
Proof of certification must be provided no later than the first day of class.
After you complete this course you will be able to:
Module 1: Continual Service Improvement
Module 2: CSI Principles
Module 3: Seven-Step Improvement Process
Module 4: CSI Methods and Techniques
Module 5: Organization for CSI
Module 6: Technology Considerations for CSI
Module 7: Implementing CSI
Module 8: Challenges, CSFs, and Risks
Module 9: Exam Preparation/Mock Exam